Saugat Raut
Cardiff,Wales
Summary
Highly skilled professional with expertise in communication, teamwork, and leadership, complemented by strong problem-solving and decision-making abilities. Demonstrates exceptional adaptability and multitasking capabilities, with a proven track record in hotel reception management. Proficient in technical skills essential for operational efficiency, committed to delivering outstanding service and fostering collaborative environments.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Front Office Assistant
The Oceanic Sportel
Phuket
11.2023 - 02.2024
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Managed cash transactions accurately, ensuring accurate financial records.
- Admitted guests into buildings to control site access.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Inspected presentation of rooms and laundry items.
- Recommended hotel services to upsell dining, bar and spa experiences.
- Checked passenger passports and visas diligently before issuing boarding pass, ensuring compliance with immigration laws.
Food and Beverage Staff
The Oceanic Sportel
Phuket
02.2023 - 11.2023
- Served guests spirits, lagers and stouts at bar.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Handled cash transactions securely minimising risk of theft or fraud.
- Built and maintained displays of spirits, enticing guests to make purchases.
- Followed food safety and hygiene requirements to protect guests.
- Contributed to a food-safe environment, verifying proper food storage to reduce risk of spoilage.
- Set tables correctly and uniformly, enhancing aesthetic value of the dining room.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
Waiter
Picnic Korean Restaurant
Kathmandu
02.2021 - 10.2022
- Managed the seating of guests, served meals and refreshments, and cleared tables
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Helped reduce waiting times by swiftly clearing tables after use.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Managed timing standards in food deliveries to minimise delays.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Kept tables clear of used crockery, glassware and cutlery.
- Maintained knowledge of menu items, leading to accurate order taking.
Education
Bachelor - Hospitality and Tourism Management
Asian Institute of Technology and Management
11.2019 - 01.2024
Skills
- Communication
- Teamwork
- Problem-Solving and Decision-Making
- Multitasking
- Adaptability
- Leadership
- Technical Skills
- Hotel reception management
- Verbal articulation
- Hospitality services
- Customer check-in
- Reliable and punctual
- Hospitality and events experience
- Billing and invoicing
- Food and drink running
- Room service delivery
- Baggage handling
Certification
- LCCI Motivational Training, LCCI, 2019
- HACCP Training, ATIM, 2022
- Web Designing, Cambridge Institute, 2018
Accomplishments
- Chess: Secured 1st position in an internal college competition.
- Taekwondo: Two-time champion in SAARC Competition.
Languages
Nepali
English
Hindi
Timeline
Front Office Assistant
The Oceanic Sportel
11.2023 - 02.2024
Food and Beverage Staff
The Oceanic Sportel
02.2023 - 11.2023
Waiter
Picnic Korean Restaurant
02.2021 - 10.2022
Bachelor - Hospitality and Tourism Management
Asian Institute of Technology and Management
11.2019 - 01.2024
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