Summary
Overview
Work History
Education
Skills
Timeline
Generic

Satya Praveen Pingala

Manager-I
Reading

Summary

Shift Manager with a demonstrated ability to lead and motivate teams towards operational excellence. Possesses expertise in program management, deep dive analysis, and impeccable attention to detail. Previously excelled as a Senior Quality Analyst, showcasing strong analytical skills, communication prowess, and a meticulous approach to work.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Shift Manager (L4)

Amazon Logistics
DRG2,Reading
07.2023 - Current
  • Build and maintain strong relationships with DSP partners, fostering open communication and collaboration.
  • Responsible for monitoring and improving 2.0 DSP performance from Rank 7 with 'Poor' ratings to 3 with 'great' rating from Week 47 to Week 52.
  • Responsible for improving DPPH (Deliveries Per Paid Hour) failure bucket from 0.41 in week 47 to 0.31 in Week 52.
  • Oversee all aspects of outbound operations, ensuring accuracy, efficiency, and adherence to safety protocols.
  • Proactively manage capacity and ensure efficient allocation of packages to DSPs based on volume and delivery window requirements.
  • Monitor and audit plans for Delivery Service Partners, including staffing, schedules, quality initiatives, and performance levels.
  • Promote best practice and continuous process improvements across team in areas like health and safety and productivity.
  • Ensure there is on-the-road capacity for deliveries including during peak business times.
  • Monitor DSP performance metrics, identify areas for improvement, and provide coaching and support.
  • Carry out performance reviews with Delivery Service Partners.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Quality Specialist-II (L4)

Amazon Development center India Pvt. LTD
Hyderabad
12.2022 - 07.2023
  • Manage director and program level goals through effective insight generation and implementation for improved customer experience.
  • Manage transaction risk management audits at program level, ensuring compliance with regulations and policies.
  • Increased productivity and boost workflows by fixing identified issues.
  • Utilize data analytics to identify trends, patterns, and anomalies in manual actions and system performance rules.
  • Create QuickSight dashboards to visualize data and provide insights to stakeholders.
  • Performing Audits to identify root cause analysis and convert it into meaningful insights and solutions to improve process and customer experience.
  • Implementing improvement findings from system/manual defects audits and implementation of solutions through collaborations with ML, Analytics & Tools team.
  • Responsible for managing team of 6 members and providing feedback on quality and productivity.
  • Executing standard, small-scale projects or assigned components of larger project to improve processes using tools or reporting to achieve quality metrics or improvements by arriving at new solutions for tools & processes.
  • Collaborate with cross-functional teams to optimize processes and improve system performance.
  • Responsible for managing, organizing, and allotment of data samples to auditors using Microsoft Access and SharePoint.
  • Train and mentor quality specialists on quality assurance procedures and data analytics.

Quality Specialist-I (L3)

Amazon Development center India Pvt. LTD
Hyderabad
08.2022 - 11.2022
  • Effectively executed process-wide priority projects to improve operations in association with training and operations team, piloting solutions with internal support functions and managing escalations on routine/predefined tasks.
  • Responsible for prioritizing business requests based on business and system impact.
  • Increased ML model performance by 15% by auditing actions of ML and suggesting rule modifications.
  • Participating in weekly review discussion/calls and highlight issues to stakeholders as required and on-boarding solutions across all marketplaces.

Transaction Risk Investigator (L3)

Amazon Development center India Pvt. LTD
Hyderabad
04.2019 - 08.2020
  • Performed risk investigation of suspicious transactional activities & behaviors that pose risk to Amazon or Amazon Customers in global marketplaces ensuring high quality decision.
  • Applying standard operational procedures to identify known and discovering new MO trends and take action to minimize risks using wide range of internet and in-house tools to research transactions and gather data to make accurate decisions to help minimize Amazon’s financial, legal and reputational risks.
  • Responsible for training above 15 new hires on new processes/function and provided support throughout RAMP period & on production to ensure high quality investigations and meeting productivity goals.
  • Achieving weekly productivity and quality standards for investigations.

Customer Service Associate

Amazon Development center India Pvt. LTD
Hyderabad
06.2017 - 12.2018
  • Responsible for contact handling of over 50 calls every day with positive attitude and focus on increased customer satisfaction.
  • Provided tailored advice and assistance to customers, by active listening to special needs or requests.
  • Experienced in handling multiple channels (Email, Calls, and Chats) simultaneously with 2-3 concurrency level in chats and emails.
  • Communicated customers about special promotions and provided detailed information for various products.
  • Offered Technical support to successfully resolve problems with products and services for customers.

Education

Bachelor of Technology - Electronics And Communication Engineering

Mallareddy Institute of Engineering And Technology
Hyderabad
09.2013 - 05.2017

Foundation Degree, Intermediate - MPC

Narayana Junior College
Hyderabad
06.2011 - 05.2013

Skills

Project Management

undefined

Timeline

Shift Manager (L4)

Amazon Logistics
07.2023 - Current

Quality Specialist-II (L4)

Amazon Development center India Pvt. LTD
12.2022 - 07.2023

Quality Specialist-I (L3)

Amazon Development center India Pvt. LTD
08.2022 - 11.2022

Transaction Risk Investigator (L3)

Amazon Development center India Pvt. LTD
04.2019 - 08.2020

Customer Service Associate

Amazon Development center India Pvt. LTD
06.2017 - 12.2018

Bachelor of Technology - Electronics And Communication Engineering

Mallareddy Institute of Engineering And Technology
09.2013 - 05.2017

Foundation Degree, Intermediate - MPC

Narayana Junior College
06.2011 - 05.2013

Similar Profiles

CREATE PROFILE
Satya Praveen PingalaManager-I