SATYA NARAYAN SAHOO

Outlined key responsibilities for role

· Execute merchandising strategies using visual displays throughout the store. Contribute to the store’s visual appeal to bring in customers.

· Aided an increase of coat sales by 20% by creating all aspects of in-store designs.

· Analyzed flow of traffic in store to ensure 80% more visibility of displays.

· Design visual elements that contributed to sales growth.

· Worked with marketing team to integrate displays with campaigns.

Handling customer service by selling products, and meeting customer needs.

Informed management by submitting activity and results reports, including daily call reports, weekly work plans, and monthly and annual territory analyses.

• Managed complaints with calm, clear communication and problem-solving.
• Achieved service time and quality targets.

• Prepared detailed reports for senior management, outlining operational performance and strategic recommendations.
• Monitored competition by gathering current marketplace information on pricing, products, and delivery schedules to inform strategic decision-making.
• Recommends changes in products, services, and policy by evaluating results and competitive developments.
• Resolved customer complaints by investigating issues, developing effective solutions, and recommending improvements to management.
• Maintains knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
• Responded to emergency calls, delivering timely assistance and support to individuals in distress, ensuring their safety and well-being.

• Identified issues, analysed information, and provided effective solutions to enhance service quality.
• Engaged with customers to understand needs, resulting in tailored service delivery.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Handled customer concerns and escalated major issues to supervisor.
• Met service time and quality targets, contributing to overall customer satisfaction.
• Built and maintained courteous and effective working relationships.