Satyajit Das Mohapatra
Royal Leamington Spa,United Kingdom
Summary
Results-orientated and high-energy "Senior Project Manager" with a talent for leading by example and inspiring peak performance. Recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Senior Project Manager (Stream Lead)
Tata Consultancy Services Ltd
Royal Leamington Spa, United Kingdom
05.2022 - Current
- Responsible for “IT - Infrastructure Services” project delivery as per the agreed scope (SoW), core objective to deliver the project services within defined time-line and achieve respective milestones.
- Handle and manage projects such as – Data Centre facility set-up, comms room set-up, Disaster Recovery Infra set-up etc.
- Managing different type of projects which are being assigned like fixed price, Time & Material, SLM etc.
- Generated project cost estimations with outstanding accuracy, guiding effective decision-making.
- Delivered projects on time and under budget through strict implementation and cost controls.
- Implemented change management processes to keep project up-to-date and smooth resistance to new concepts.
- Trained and mentored junior team members, leveraging previous experiences in boosting project progress.
- Chaired project governance reviews and resolved challenges.
- Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
- Improved operations by generating project status reports and identifying issues for corrective action.
- Built relationships with stakeholders through outstanding client management skills.
- Delivered on revenue targets and service KPIs.
PaaS Integration Lead
Tata Consultancy Services Ltd
Bhubaneswar, India
12.2019 - 04.2022
- Worked as an ‘PaaS Integration Lead’ was responsible for architect, design, development/ support of integrations on iPaaS Technologies(Oracle Integration Cloud, Dell-Boomi & SOA CS) as ‘Integration Lead’
- Lead a dev/AMS team for end-to-end integration services and ensured defined SLAs are adhered for fixing production issues/bugs.
- Applied specific testing techniques to verify system integrity during integration.
- Outlined technical properties of software by identifying and addressing customer requirements.
- Determined methods of interfacing components and risks associated with integrations.
- Coordinated project resources to achieve specific goals within set deadlines and budgets.
- Measured system reliability and performance before, during and after integration using special tools.
- Maintained system versions and restored failed systems to earlier versions.
Operation Manager
Tata Consultancy Services Ltd
Bhubaneswar, India
03.2019 - 11.2019
- I was responsible for resource fulfillment, new project engagements, RFQ/RFP preparation, project delivery, competency compliances and billing/revenue tracking as ‘Operations Manager’ in previous assignment.
- Strategically scheduled and managed staff members, maintaining high-performing business operations.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Analysed financial data to track and achieve budget targets.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
Onsite Project Lead
Tata Consultancy Services Ltd
Bhubaneswar, United Kingdom
08.2017 - 02.2019
- Worked in a massive migration and implementation project as ‘Onsite Lead’.
- Co-ordinated with various stakeholders for all preparatory activities for rolling-out various modules of SAP (ERP) across 1200 business offices comprised with 10,000 users.
- Extended support in Application Installation, training impartation, data collection/validation etc.
- Involved in rollout planning & monitoring with client and respective teams (development, testing, PMO etc.) as part of ‘Project Management & Governance’ meetings.
- Drove and concluded this task through respective vendors, essentially monitored overall readiness of prerequisites, data entry & digitized data verification etc.
Production Support SME
Tata Consultancy Services Ltd
Bangalore, India
02.2014 - 07.2017
- I was deputed for L2 production support Lead, mapping client’s requirements, assisting in testing and implementing alongside respective stakeholders.
- Involved in order to check network and servers health on ‘CA- Willy’ monitoring tool and performed restart and installation activity on a particular system.
- Performed regular operations/tasks on Solaris 10 & Oracle 10g technologies.
- Took part of servers upgrade, O/S patch updates, License/Policy/Certificate update, and various configuration/set-up in various systems.
- Worked alongside Infrastructure team to upgrade & performance tuning of servers and applications. Also involved in automating manual tasks like file archiving/back-up, file movement (storage), restart-stop etc.
- Was responsible for quarterly, year-end, planned and un-planned maintenance activity and coordinated with respective stakeholders for smooth execution.
- Also mentored/lead a team consists of 7-8 members, I used to assist them in terms of documentation, solving complex production issues and providing KT etc.
- Incident, Change & Problem managements were adhered based on ITIL processes.
- Also we often visit respective client locations for new requirement, critical changes/issues & feedback of services etc.
- I was also responsible for production release, and post deployment testing, analysis & report.
Sr. Support Engineer
Wibmo Software Pvt Ltd.
Bangalore, India
03.2011 - 01.2014
- I was responsible for Level 2 Server/Infrastructure support.
- Monitoring all the servers (app, web, data base etc.), also monitor networking components (switches, routers, DHCP servers etc.) on Nagios.
- Diagnosed and resolved technical issues promptly with minimal downtime for end-users.
- Translated common questions into real improvements to user-facing documentation, guides and examples.
- Troubleshooted and analysed issues as Subject Matter Expert (SME) and escalation point.
- Analysed support tickets and current performance against Service Level Agreements (SLAs) and internal targets to generate insights for management.
Customer support service engineer
Reliance BPO Pvt Ltd
Mumbai, India
11.2008 - 04.2010
- I worked in e-mail process called Service Assurance Cell(Back end).
- Basically we used to resolve queries and issues regarding Telecom products.
- For faster resolution we coordinated with concerned departments (billing, network, technical etc.).
- We raised tickets according to issues via ticketing tool and followed the standard process until that is resolved.
- Mainly we used to get issues regarding network, Mobile internet plan, billing, mobile hardware related etc.
- For faster resolution & to meet SLA we take help from kNown Error Database (KeDb). Also get involved in various documentation for KT, Process Improvement, and Soft-skills etc.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
Bachelor of Computer Application - Computer Science
Fakir Mohan University
India 05.2005 - 07.2008
Skills
Project Management Skills:
- Project goals and milestones
- High-value project management
- Process improvement
- Quality management
- PRINCE2
- Portfolio management
- JIRA
- Kanban methodology
- Risk management
- Waterfall project management
- Purchasing and procurement
- KPI review and management
- Key stakeholder engagement
- Customer relations specialist
- Agile Methodologies
Technical Expertise:
- iPaaS and Middle-ware Technology: Dell Boomi, Oracle Integration Cloud (OIC), SOA-CS
- Languages/Script : Unix, Java Script, JSON,PL/SQL
- Database: SQL 2008,Oracle 10g
- CI/Build Tools : Remedy, Service Now, ITSM, JIRA and MPP
- Release/Deployment: DEV-CS, Flex-Deploy
- Source Code and version control: GiT-HUB
- Monitoring Tools: Nagios, SOA–EM, CA-Willy, OEM, Traffic Analyzer & Smart Call
- Software Testing: STLC, SDLC, UAT, Test case design, Test plan, SMOKE Test etc
- Operating System: UNIX/Linux, Solaris 10, WINDOWS 9X/2000
Key Industry Domains:
- Manufacturing – Automobiles, UK
- Renowned Construction & Development Industry in Europe
- Large CMI Media Organization in US
- Large Telecom Company in US
- Department of Posts, Govt of India
- Large Investment Bank in Europe
- Ecommerce & Payment-gateway Platform
Languages
English
Fluent
Certification
- Dell Boomi Certified Professional Developer (Feb-2020)
- Dell Boomi Certified Associate Developer (Feb-2020)
- Oracle Integration Cloud-iPaaS(Feb-2022)
- Oracle Cloud Infrastructure Foundation-IaaS (Feb-2022)
- Cisco Certified Network Associate-CCNA (2012)
- Agile Model Delivery (Internal-2016)
- ITIL (Internal-2016)
- ASCENT – Mid-level Leadership Program (Internal-2018)
- Contextual Master (Internal- 2023)
Timeline
Senior Project Manager (Stream Lead)
Tata Consultancy Services Ltd
05.2022 - Current
PaaS Integration Lead
Tata Consultancy Services Ltd
12.2019 - 04.2022
Operation Manager
Tata Consultancy Services Ltd
03.2019 - 11.2019
Onsite Project Lead
Tata Consultancy Services Ltd
08.2017 - 02.2019
Production Support SME
Tata Consultancy Services Ltd
02.2014 - 07.2017
Sr. Support Engineer
Wibmo Software Pvt Ltd.
03.2011 - 01.2014
Customer support service engineer
Reliance BPO Pvt Ltd
11.2008 - 04.2010
Bachelor of Computer Application - Computer Science
Fakir Mohan University
05.2005 - 07.2008