Summary
Overview
Work History
Education
Skills
Timeline
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Satvinder Batth

Wednesbury,West Midlands

Summary

Knowledgeable Outcome Specialist, professional offering practical communicative and administration skills. Reliable and collaborative team member, takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.


Overview

21
21
years of professional experience

Work History

Operational Support Specialist

HSBC Bank
Birmingham
08.2022 - Current
  • Conducted research and gathered information from multiple sources to present clear results.
  • Increased customer satisfaction by resolving issues.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Conducted testing to diagnose system faults.
  • Completed duties to deliver on targets with accuracy and efficiency.

Senior Financial Support Specialist

HSBC Bank
Birmingham, West midlands
04.2006 - Current
  • Applied expert knowledge for daily completion of tasks and streamlining workflows.
  • Employed excellent time-management skills to maximise call quality, productivity and reducing errors.
  • Supported the management of a team of 6 employees, overseeing efficiency, call coaching and development.
  • Assisted team members in delivering fair outcomes and good customer journeys Offered thorough support and knowledge aiding team assignments and deliverables.
  • 10 years of on-call experience interacting with customers in financial difficulty. Understanding their needs and providing fair outcomes.
  • Marking calls for colleagues, delivering call coaching and feedback.
  • Delivering weekly Arena check -ins and team meetings to colleagues within the wider department.
  • Interacted with teams in multiple languages and provided clarification.

Police Officer Trainer

West Midlands Police
Smethwick, West Midlands
03.2004 - 01.2006
  • Responded to civil unrest, search and rescue operations.
  • Mitigated risk and accurately analysed and evaluated criminal prosecution information while processing crime scenes.
  • Provided security presence for cultural, acting as visible deterrent to criminal activity and rule infractions.
  • Conducted debriefings for arrested subjects to obtain information pertinent to investigations.
  • Inspected squad vehicle and weapons daily and arranged for routine and special maintenance.
  • Monitored and investigated suspicions persons and situations and unusual activities.
  • Took command decisions and developed frontline policies.
  • Directed and controlled crowds at parades, funeral processions and sporting events.
  • Wrote reports on arrests made, activities performed and unusual incidents observed.
  • Interviewed subjects, targets and witnesses for information verification and corroboration.

Education

NVQ Level 3 - Administration

Powerhouse
Walsall, West Midlands

GCSEs - English, Maths, Science, French, PE

Langley High School
Oldbury, West Midlands

Skills

Senior Leadership Support

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Timeline

Operational Support Specialist

HSBC Bank
08.2022 - Current

Senior Financial Support Specialist

HSBC Bank
04.2006 - Current

Police Officer Trainer

West Midlands Police
03.2004 - 01.2006

NVQ Level 3 - Administration

Powerhouse

GCSEs - English, Maths, Science, French, PE

Langley High School

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Satvinder Batth