Satvant Singh
Staines, Surrey
Summary
Seasoned IT Support Engineer with over 15 years in delivering Tier 1 and Tier 2 technical support across corporate environments. Expertise in troubleshooting Windows systems, Microsoft 365, Active Directory, Intune, and networking. Proficient in incident management, user support, device deployment, and account administration, ensuring high-quality service delivery and effective collaboration with internal teams and suppliers.
Overview
3
3
Certification
15
15
years of professional experience
Work history
Operations & IT Support Engineer
Marhubi International Limited
2025.06 - 2026.06
- Managed incidents and service requests through ticketing processes, achieving timely resolution and enhancing user satisfaction.
- Provided IT support across multiple international locations, resolving hardware, software and user access issues.
- Supported Microsoft 365, Windows 11, Teams, SharePoint Online and endpoint technologies.
- Supported user account administration, permissions, MFA issues and access requests.
- Assisted with device setup, software installation and endpoint configuration.
- Maintained IT documentation, asset records, and operational procedures to support efficient IT operations.
- Collaborated with third-party suppliers to resolve technical issues, ensuring consistent service availability and minimising downtime.
IT Support Engineer
UK Parking Control Ltd
2016.08 - 2025.06
- Provided Tier 1 and Tier 2 technical support to over 1,500 users across multiple UK locations.
- Resolved incidents involving Windows laptops/desktops, Microsoft 365 applications, printers, mobile devices and business applications.
- Supported Active Directory, Azure AD/Entra ID, Microsoft Intune, Exchange Online and MFA.
- Troubleshot network connectivity issues including VPN, Wi-Fi, DNS and DHCP-related problems.
- Coordinated user onboarding, account changes, permissions, password resets, and equipment provisioning to ensure seamless access for new and existing users.
- Prepared and deployed laptops, desktops and replacement devices.
- Supported Microsoft Teams, SharePoint, Outlook and collaboration platforms.
- Managed incidents through the service desk platform, prioritising tickets according to business impact and SLA requirements.
- Updated knowledge articles, technical documentation, and support procedures to enhance team efficiency and user support.
- Supported technology rollouts, office moves, and hardware upgrades to facilitate smooth transitions and minimise disruption.
IT Engineer
Clear Computing Limited
2015.07 - 2016.07
- Managed Active Directory, user accounts, and hardware troubleshooting to maintain system integrity and user access.
- Installed and configured Windows desktops, applications and network equipment.
- Facilitated infrastructure upgrades and technology refresh projects, enhancing system performance and reliability.
- Provided onsite and remote technical support to education and commercial customers, ensuring quick resolution of technical issues.
- Managed service provider operations
ICT Helpdesk Engineer
AzteQ Solutions
2014.06 - 2015.07
- Managed customer incidents and service requests, executing technical troubleshooting to restore service swiftly.
- Delivered first and second-line support within MSP environment, ensuring timely resolution of customer issues.
- Improved resolution times through effective fault diagnosis.
- Supported Microsoft desktop technologies, printers, and user devices, facilitating seamless user operations.
- Worked in managed service provider environment.
Education
BSc - Computing with Information Systems
Oxford Brookes University
Skills
- Windows 10/11 Desktop Support
- Microsoft 365 Administration
- Teams and SharePoint
- Exchange Online Support
- Active Directory management
- Azure AD / Entra ID
- Intune management
- VPN, Wi-Fi & Network Troubleshooting
- Incident management
- Laptop & Desktop Deployment
- User lifecycle management
- Authentication Support
- Hardware & Software Troubleshooting
- Printer & Peripheral Support
- DNS & DHCP Fundamentals
- Remote Support Tools
- SLA management
- Asset documentation
- ITIL management
- IT support
Certification
- Microsoft Certified: Azure Administrator
- CompTIA A+
- ISO 27001 Internal Auditor
Availability
Available immediately
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Operations & IT Support Engineer
Marhubi International Limited
2025.06 - 2026.06
IT Support Engineer
UK Parking Control Ltd
2016.08 - 2025.06
IT Engineer
Clear Computing Limited
2015.07 - 2016.07
ICT Helpdesk Engineer
AzteQ Solutions
2014.06 - 2015.07
BSc - Computing with Information Systems
Oxford Brookes University