Chitra Gupta

Citrix Administration:

· Administered and maintained Citrix environments, including Citrix Virtual Apps and Desktops, optimizing performance and reliability.

· Real-time monitoring and troubleshooting of Citrix infrastructure from Citrix Directo, EG Portal and Zenoss.

· Handled Citrix image releases and configuration, ensuring consistent and up-to-date virtual desktop environments.

· Performed regular NetScaler management and upgrades to maintain secure and efficient application delivery.

· Upgraded NVIDIA licenses for GPU hosts to support enhanced graphical performance in virtual environments.

· Conducted Storefront upgrades to enhance user access and interface.

Windows Administration:

· Executed vCenter and host upgrades to ensure up-to-date virtualization infrastructure.

· Deployed and managed virtual machines (VMs) in both vCenter and Azure environments, ensuring seamless integration and performance.

· Managed McAfee Trellix upgrades, including alerting and reporting, to ensure endpoint security.

· Handled regular patching and updates for Windows systems to ensure security and stability.

· Conducted Microsoft SQL Server upgrades, ensuring database systems were up-to-date with the latest features and security patches.

· Reduced server downtime by proactively monitoring cloud resources and addressing potential issues before they escalated.

· Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.

• Cloud Monitoring: Monitored cloud devices and infrastructure using Zenoss, ensuring high availability and performance of cloud resources.
• Ticket Management: Managed and prioritized service requests and incident tickets in ServiceNow, ensuring timely resolution based on ticket priority and impact.
• Backup Management: Addressed and resolved backup failures by investigating issues, implementing corrective actions, and ensuring data integrity.
• Patching Assistance: Assisted in applying and validating patches and updates to cloud systems and applications, maintaining system security and stability.