Sathish Kumar R
Chennai ,India
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Talented kitchen leader offer over 8 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
6
6
years of professional experience
Work history
Senior Restaurant Manager
Wow Momo Food Private
Chennai , India
12 2022 - 04 2024
- Completed opening and closing procedures, from product replenishment to budget control.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Engaged with stakeholders to build relationships and brand awareness.
- Applied positive customer service approach to increase satisfaction levels.
- Monitored and updated stock levels and inventory databases.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Supported team by demonstrating respect and willingness to help.
Restaurant Manager
Rebel Foods Private Limited
Chennai , India
02 2021 - 08 2022
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Assistant Restaurant Manager
McDonald's Restaurant
Chennai , India
2014.04 - 2020.03
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
12th - Biology-Maths
Kesari Higher secondary school
3.//2013
IPD - Hotel Management
Amirtha Institute of Hotel Management
4.//2017
Skills
- Inventory control and record keeping
- Cost-controls
- Kitchen equipment operation and maintenance
- Dynamic, friendly hostess
- Food preparation and safety
- Passion for customer satisfaction
- Staff Scheduling
- Recruitment
- Budgeting
- Operations management
Date Of Birth
09 - May -1994
Languages
Tamil
Native Language
English
Upper intermediate (B2)
Timeline
Assistant Restaurant Manager
McDonald's Restaurant
2014.04 - 2020.03
Senior Restaurant Manager
Wow Momo Food Private
12 2022 - 04 2024
Restaurant Manager
Rebel Foods Private Limited
02 2021 - 08 2022
12th - Biology-Maths
Kesari Higher secondary school
IPD - Hotel Management
Amirtha Institute of Hotel Management