Sathish Mandava

Experienced Salesforce Developer with extensive expertise in SalesForce.com, Apex, Visual Force, and Lightning web components. Proficient in integrating and managing SOAP API, REST API, SOQL, and web services. Demonstrated ability to optimise workflows using Flow, Process Builder, and Communities. Adept at utilising tools such as Apex Data Loader, SFDX, Eclipse Force.com IDE, Visual Studio Code, JMeter, SOAP UI, and SVN Repository. Strong background in Core Java and front-end technologies including JavaScript, JQuery, HTML5, and CSS. Committed to leveraging technical skills to drive innovation and efficiency within dynamic environments.

• Salesforce Certified Developer (DEV 401) and App builder Transition
• Salesforce certified PD2 Developer
• Salesforce Certified Force.com Platform Developer (PD 1)
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Administrator (ADM 201)

Project 6, Dkr It solutions, ALU provides a robust cloud based highly customizable and scalable CRM Platform as a Service to sell most of the sage business cloud related products., Working directly with the business stakeholders to understand their requirements to fill the gaps in the business process to improve productivity and revenue., Worked as a Technical Lead to provide designing to the requirements and split them into jira stories to work with developers to meet the delivery timelines., Answer challenging Technical questions, solve technical problems, and suggest appropriate workarounds related to application requirements., Wherever there is a scope for improvements will ensure to provide the recommendations and best practices to provide best design for the implementations., Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help business., Working as a Subject Matter Expertise and conducting technical sessions to colleagues to enhance their skills related to Salesforce platform., Applying Resolve customer service issues and skilfully manage complex customer service problems., Manage customers' expectations and experience in a way that results in high customer satisfaction. Project 5, Salesforce.com India Pvt Ltd, Salesforce.com provides a robust cloud based highly customizable and scalable CRM Platform as a Service., Working directly with the customers to understand their requirements or issues., Identify the root cause of the issue and help the customer and team to resolve their issues., Answer challenging Technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications., If possible, provide the recommendations and best practices and help the customer fix their design and implementations., Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers., Working as a Subject Matter Expertise and conducting technical sessions to colleagues to enhance their skills related to Salesforce platform., For customer’s new implementations, help them identify the best possible implementation., Applying Resolve customer service issues and skilfully manage complex customer service problems., Manage customers' expectations and experience in a way that results in high customer satisfaction. Project 4, Brocade Communications, Sales Cloud Implementation and Service Cloud Implementation., Understanding and analysing the Business and system requirements from Brocade Business Analyst., Applying architectural and normalizing concepts to design a solution that meets System requirements., Getting approval from the Business Team on the agreed solution approach., Preparing the Project Documentation such as High Level Design Document and Low level design document and implementing the solution for the approved design., Preparing test specifications and performing Unit and System testing. Quality Reviews, Test Verification and Validation., Uploading all the changes to the version control system., Bug fixing of any error occurs during the UAT and production release., Deploying from Stage to production environment and Resolving deployment issues and coordination with Operations for deploying services in production., Creating and managing the Deployment document and Unit test cases as part of the Project/RFE process., Closely working with team, Business and Managers., Preparing and analysing the weekly status report of the modules and sharing the same with the business management team., Interacting with onsite and offshore team in resolving their problems. Project 3, Brocade Communications, Integration of Engineering databases (Team track and Jira) with Salesforce., Developing the UI design and worked on implementing a single defect tracking database., Worked with XML, XSD, Web Services (SOAP, WSDL) and Involved in all Deployments and Server Configuration activities., Worked on several defects, Change requests raised by clients. Made the changes and fixed the defects accordingly., Worked on JIRA and TEAMTRACK systems to integrate with Salesforce. Project 2, Alcatel-Lucent, Integration of Salesforce.com with external systems ALCR and STARS using SOAP web services., Worked on integrating salesforce with the other interfaces ALCR and STARS using SOAP web services., Written test functionalities for Apex Classes and Triggers, Cipher cloud implementation., Tested the inbound Interface ALCR using SoapUI and also tested the Outbound Interface STARs by collaborating with STARs team., Given the support for interfaces post production deployment. Project 1, Alcatel-Lucent, Batch integration of Salesforce.com with external systems ALPM & ALFA., Worked on integrating Salesforce.com CRM with the external systems ALPM & ALFA using Batch integration on the Linux server and scheduled using CLI concept., Written test functionalities for Apex Classes, Triggers and Cipher cloud implementation., Thoroughly tested both Batches with all the possible scenarios and reunified as appropriate., Given the support for interfaces post production deployment.