Summary
Overview
Work History
Education
Skills
Projects
Certification
Timeline
Generic

Sathes Kumar Krishnan

Alston,Texas

Summary

I have 18 years of experience in various aspects of the Software Development Life Cycle (SDLC), including user requirement gathering, requirements specification, analysis, design, coding, testing, and implementation of enterprise-level applications. Over 15 years of expertise in Customer Communications Management (CCM) tools, such as OpenText Exstream (versions 9.5, 16.4, 16.6) and CCM Suite (16.4, 16.6, including Communication Builder and Control Center), as well as OpenText xPression (versions 4.2, 4.6, 21.3). Proficient in SMARTCOMM/Thunderhead modules, including APIs, Data Modeller, Template Selector, and Template Designer. Experienced in executing and delivering projects using both Waterfall and Agile methodologies. Provided design recommendations, developed applications, and custom integration solutions, and authored complex design specifications. Led initiatives for process improvements and technology advancements in SMARTCOMM, Exstream, CCM, Java, and related technologies.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Technical Lead

Mutual Of Omaha
08.2022 - Current
  • OpenText xPression 21.3
  • Team Size This project aimed to streamline and automate the document composition process for Mutual of Omaha's insurance services using the OpenText xPression suite
  • The primary objective was to enhance document generation efficiency, reduce manual intervention, and improve the accuracy and consistency of client-facing communications, including policy documents, customer letters, statements, and notices
  • Responsibilities: xPression/CCM responsibility:
  • Led the analysis, design, and development of document composition solutions using OpenText xPression, including xDesign, xDashboard, and xAdmin tools
  • Collaborated with business analysts to understand document requirements and translate them into technical specifications
  • Created and customized templates for dynamic document generation, ensuring regulatory compliance and alignment with Mutual of Omaha’s branding guidelines
  • Participated in code reviews and provided technical guidance to junior developers throughout the development lifecycle
  • Coordinated with various cross-functional teams to integrate xPression with other enterprise systems for seamless data retrieval and document delivery
  • Supported the build and deployment team in promoting code to higher environments and resolved defects during QA and UAT phases to ensure smooth project delivery.

Lead

Erie Insurance Group
01.2020 - 08.2022
  • OpenText Exstream 16.4
  • Team Size Insurance firm needs to provide customers with capabilities
  • A capability that many other companies provide to their customers is Omni-Channel communications and the ability to suppress of physical print
  • This solution allows customers to choose to suppressing physical print and retrieve communications electronically
  • Exstream application comprises of many applications which categorized based on business terms like Personal line, Commercial, Billing, Legacy systems
  • Green change forms, E letter, ID card, FNOL & many online, batch application
  • Exstream application runs in two modes like on-line &batch
  • For batch, there is separate batch configuration & Scheduled program got setup to call the Exstream to generate the print file for multiple customers based on source system input feed passed to the batch program
  • Also Http print process each request xml before its process through batch process
  • In Online mode, its separate flow where its run in on demand basis & generate the output at instance by calling exstream through print web service based on request xml/control file passed from source system
  • Responsibilities:
  • Exstream/CCM responsibility:
  • Performs design & development of current applications on moderate to complex projects utilizing Exstream to build High Volume & On-Demand Applications and have the capacity to work on multiple projects concurrently to meet and exceed customer requests
  • Also played in architecture role in redesigning application form legacy print to CCM architectural change
  • Modify existing architecture by ignoring external dot.net component and using all functionality with in CCM application using java plugin which reduce maintenance work
  • Using some common existing functionality like sorting, reprint functionality in both Legacy and CCM architecture
  • Provide architecture solution in Exstream upgraded project from 16.4 to 16.6 version without impacting current prod run
  • Using Exstream, Various types of templates are created and designed for customer in form of Letter, Form, PDF Import, Invoice Bill
  • Hands-on using on Messages, Campaigns, Data files, Sections and Paragraph, Components.etc
  • Skilled in Data Mapping, Page Designs, Output Queues, Flow Tables, Barcodes, Inserters, campaigns & Advanced concepts
  • Dynamic Import of Resources into Document
  • Exstream Development of email letters: Image References, metadata, Advanced Tables
  • Alter the report files, sorting to make it work with Communication Sever Connector
  • Modified delivery module like output queue to generate the output as stream through CCM output Connector
  • Various Output Formats: AFP, PDF, XML
  • Various rule change in all Exstream objects referred in output queue/report/variables
  • Exstream Upgrade from 9.0 to 16.4
  • Apply guidelines/best practices and coding standards for maintaining and developing new applications with OpenText Exstream 9.0 and 16.4 Versions
  • Exstream Development of complex letters/statements: Image References, Dynamic file import, Advanced Tables
  • Creation of report files, sorting
  • High volume delivery module
  • Various Output Formats: AFP, PDF, XML
  • Exstream Upgrade from 9.0 to 16.4
  • Worked with Customer Communication Management (CCM) Tool-OT Exstream 8.0,9,0 & higher version which used to create, manage and deliver both electronic and print business correspondence to customers and clients
  • Hands-on using on Data files, Sections and Paragraph, Live Editor Components.etc
  • Skilled in Data Mapping, Page Designs, Output Queues, Flow Tables, Barcodes, Inserters, campaigns & Advanced concepts
  • Dynamic Import of Resources into Document
  • Designed the pages using Text boxes, tables, messages, flow frames, design layers
  • Skilled in developing documents in multiple languages using Design layers and language layers


Architect

State of Tennessee
04.2017 - 01.2020
  • Description
  • TEDS is the state of Tennessee’s Medicaid program that provides health care for approximately 1.4 million Tennesseans
  • TEDS members are primarily low-income pregnant women, children and Individuals who are elderly or have a disability
  • TEDS cover approximately 20 percent of the state’s Population, 50 percent of the state’s births, and 50 percent of the state’s children
  • TEDS will capture data across the application for the households applying for Medical Assistance
  • Technical:
  • Working on the design, development, testing and implementation of the software applications using OpenText Exstream 9.5.3 software
  • Responsibilities include requirement gathering, proposing design to help integrate upstream data with OpenText Exstream requirement, coding various types of customer communications like Notices, Renewals and Certified mails
  • Created soap request file, output and output queue settings, style sheets, design layers creation, installing the design/design manager with oracle database for this project
  • Communicating with OpenText support team and raised tickets for the challenging tasks
  • Writing formula variable formula, functions, rules to manipulate the values in variables using built in functions
  • Implemented very complex forms in OpenText exstream
  • Involved in architecture design and implementation of complex forms and Identifying and resolving the issues and managing the project dependencies, working with integration team to integrate OpenText with upstream application and batch scheduler for two-pass application
  • It also includes managing the post composing requirements like sorting, bundling of communications and making them print ready and delivery out of the door to the customers
  • Title eCLIQ Forms Migration – HP Exstream 9.5.302
  • Client, Tools
  • OpenText Exstream 9.5.302
  • Team Size

Tech Lead

Lincoln Financial Group
09.2012 - 03.2013
  • Project Description
  • Lincoln Financial Group's Group Protection Division uses Mosaic for document generation
  • Mosaic poses inherent challenges by it reaching its end-of-life and is currently unsupported by the product vendor, preventing enterprise-wide upgrades to latest version of Windows OS and MS Office
  • Lincoln Financial Group has kick-started an engagement to replace Mosaic system with Exstream to help effectively manage current and future needs for end to end customer communication lifecycle
  • Headquartered in the Philadelphia region, Lincoln Financial Group is a Fortune 500 company offering a diverse range of financial services and solutions
  • With a strong focus on four core business areas — life insurance, annuities, retirement plan services, and group protection — our business is built around supporting, preserving, and enhancing our customer's lifestyles and providing better retirement outcomes
  • Led by over 8,000 employees, Lincoln Financial provides the tools and advice to help individuals take charge of their futures
  • Roles and Responsibilities
  • Develop full-scale project plans and associated communications documents
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
  • Estimate the resources and participants needed to achieve project goals
  • Identify and resolve issues and conflicts within the project team
  • Identify and manage project dependencies and critical path
  • Plan and schedule project timelines and milestones using appropriate tools
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations
  • Coach, mentor, motivate and supervise project team members, and influence them to take positive action and accountability for their assigned work
  • Develop best practices and tools for project execution and management
  • Code Review and developing on complex business rules
  • ACE Enterprise Forms Migration - xPression, .0 to xPression 4.1
  • Project Type
  • Migration
  • Client
  • ACE
  • Tools, .0 & 4.1
  • Team Size

Senior Developer

Missouri Employers Mutual
06.2010 - 12.2010
  • Tools
  • Thunderhead 5.0(Business Content Studio, Business Object Studio, Thunderhead Admin)
  • Team Size, Mem is the largest insurer in Missouri
  • Mem is Missouri's #1 provider of workers compensation insurance
  • Headquartered in Columbia, Mo
  • They remain committed to serving their policyholders and producers, as well as our community at large
  • In this project we were developed the templates for the policy forms, Letters & Under writer's documents
  • The core system is integrated with Guideware Policy center & Billing center
  • XML data generated through Guideware policy center and billing center stored in a specific folder and we were generated the documents use of the directory listener technique in thunderhead
  • Roles and Responsibilities
  • Led the overall delivery of Automation project and offshore point of contact for the client
  • Business Process consulting to re-map all business processes to the to-be model by understanding all business requirements
  • Title
  • Accidental and HealthCare - AEGON
  • Project Type
  • Implementation and Maintenance project
  • Client

Education

Bachelor in Information Technology -

Anna University / Sapthagiri College of engineering
01.2005

Skills

  • OpenText Exstream 166, 953 , Communication Server, Control Center, Content Author, Empower
  • OpenText CCM Suit 164
  • OpenText xPression 40, 42, 46, 213
  • Oracle Documaker 115 and 123
  • SMARTCOMM (Thunderhead)
  • Java , J2EE
  • Oracle, MySQL, MS-SQL Server
  • Struts 12, Servlets, JSP
  • XML and HTML

Projects

Mutual Of Omaha Insurance Applications, Mutual Of Omaha, OpenText xPression 21.3, 8, Technical Lead, 08/01/22 - Present, Austin, Texas, 

ERIE INSURANCE PRINT CORE APPLICATIONS, ERIE INSURANCE, OpenText Exstream 16.4, CCM suite 

Tennessee Eligibility Determination System (TEDS), State of Tennessee, OpenText Exstream 9.5.309,  Nashville, TN.

Liberty Mutual Insurance, OpenText Exstream 9.5.302, Oracle Documaker 12.x 7, Ohio, OH.

Lincoln - Document Management, Lincoln Financial Group, xPression 4.1, 5

ACE Enterprise Forms Migration - xPression 3.0 to xPression 4.1, ACE, xPression 3.0 & 4.1.

Express Galaxy, Axis Capital, Oracle Documaker 11.4 & 11.5, 

Missouri Employers Mutual, Missouri Employers Mutual, Thunderhead 5.0, 

Benefits Management System, Standard data corporation, JDK 1.5, Struts 1.2, JSP, JavaScript, HTMS, CSS, XML, OpenJPA.

Certification

Oracle Documaker 12.3 Standard edition

Timeline

Technical Lead

Mutual Of Omaha
08.2022 - Current

Lead

Erie Insurance Group
01.2020 - 08.2022

Architect

State of Tennessee
04.2017 - 01.2020

Tech Lead

Lincoln Financial Group
09.2012 - 03.2013

Senior Developer

Missouri Employers Mutual
06.2010 - 12.2010

Bachelor in Information Technology -

Anna University / Sapthagiri College of engineering

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Sathes Kumar Krishnan