Sathesh Raju
London
Summary
Business Development Manager offering expertise in generating significant company growth through lead generation, customer service and sales and marketing techniques. Innovative project management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
8
8
years of professional experience
Work History
IT TECHNICAL SALES EXECUTIVE
RELCO SOFTWARE LTD
, UNITED KINGDOM
01.2025 - Current
- Provided technical support to clients, resolving issues efficiently.
- Stayed updated on latest technologies relevant to our products and services.
- Managed key accounts, maintaining long-term business partnerships.
- Collaborated with marketing team to develop promotional materials.
Front Office Team Leader
PPHE GROUP
London, United Kingdom
05.2024 - 01.2025
- Trained new hires and set up mentoring relationships to drive team performance.
- Monitored and improved team performance to ensure operational targets were met or surpassed with consistency.
- Improved workplace safety to reduce accidents and near-misses.
- Analysed operations data to identify process gaps and successfully implement change.
Administration Supervisor
Clermont Hotel Group
London, United kingdom
05.2022 - 05.2024
- Used up-selling techniques to promote hotel services and facilities, resulting in higher profit margins.
- Maximised front desk efficiencies by producing well-structured, comprehensive training manuals.
- Managed, trained and developed front office staff to consistently exceed individual performance KPIs.
- Managed group of 18 Team Members, achieved 90% increase in overall productivity through effective Training and Coaching Initiatives.
- Enforced Safety and hygiene protocols, achieving high increase in compliance with health regulations.
Customer Service Manager
Entain
London, United Kingdom
08.2019 - 04.2022
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Maintain up-to-date activity records for reliable reporting and analysis.
- Executed data-driven sales and marketing strategies to boost revenue
- Improved customer service experiences to facilitate organic growth and loyalty.
- Analysed statistics and KPIs to identify potential service improvements.
Marketing Analyst Intern
Go Overseas Consultants
London, United Kingdom
03.2020 - 01.2021
- Conducted market research to assess potential demand and determine optimal characteristics to meet clients' requirements.
- Monitored consumer trends and accurately interpreted meaning to predict future changes.
- Brainstorm ideas with clients and stakeholders to maximize project potential by 50%
Business Development Executive
Way 2 Staffing
Tirupati, India
05.2017 - 11.2018
- Strategised with sales teams to prospect and qualify potential customers within assigned geographic territories.
- Designed marketing collateral to build brand reputation and customer engagement.
- Trained new staff to efficiently manage sales pipeline .
- Exceeded revenue goals by securing high-performing new accounts.
Education
Master of Science - Project Management
BPP University
London 04.2001 -
MBA - International Business
University of Greenwich
London 04.2001 -
BBA - Business
Hindustan University
Chennai 04.2001 -
Skills
- MS Office
- Financial administration
- Analytical problem solving
- Project planning and development
- Fluent in English, Telugu, Hindi, Tamil, Arabic (intermediate), Kannada
- Technology integration
- Agile methods
- Customer relationship management (CRM)
- Global Trade Management (GTM)
- Opera Property Management System (PMS)
- Supply Chain Management (SCM)
- Business development
- Strategic Planning
- Team Leadership
- Operations Management
- Decision Making & Adaptability
References
References available upon request.
Timeline
IT TECHNICAL SALES EXECUTIVE
RELCO SOFTWARE LTD
01.2025 - Current
Front Office Team Leader
PPHE GROUP
05.2024 - 01.2025
Administration Supervisor
Clermont Hotel Group
05.2022 - 05.2024
Marketing Analyst Intern
Go Overseas Consultants
03.2020 - 01.2021
Customer Service Manager
Entain
08.2019 - 04.2022
Business Development Executive
Way 2 Staffing
05.2017 - 11.2018
Master of Science - Project Management
BPP University
04.2001 -
MBA - International Business
University of Greenwich
04.2001 -
BBA - Business
Hindustan University
04.2001 -
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