Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
Generic
Sathar Pothiyil

Sathar Pothiyil

WITNEY,Oxfordshire

Summary

Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.

Overview

21
21
years of professional experience

Work history

Manager

MARJAN INTERNATIONAL UK LTD
Carterton, Oxfordshire
09.2024 - Current
  • Taking responsibility for the daily operations
  • Attending weekly venue operations meeting to provide the best services
  • Develop the business plan and identify commercial opportunities to maximise income and deliver budgets
  • Proactively seek new and innovative opportunities to improve the customer experience
  • Actively keep abreast of industry knowledge and concepts
  • Planning new promotions and initiatives, and contributing to business development
  • Checking event bookings volumes and the allocation of resources and staff through weekly planning and rotas etc..

Assistant manager

Welcome Break
Oxford, Oxfordshire
10.2023 - 08.2024
  • Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Evaluated staff performance, implementing training and development programmers to maintain exceptional service levels.
  • Enforced company policies and guidelines for all employees.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
  • Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.

Marketing & Admin Manager

FIRSTCALL247 LIMITED AYLESBURY
AYLESBURY, Buckinghamshire
03.2023 - 09.2023
  • Dealing with all forms of communication from customers, clients, and other business organizations
  • Allocating staff rota & responsibilities
  • Petty cash management
  • Weekly & monthly payroll management
  • Day-to-day office running arrangement
  • Keeping social media up to date, posting relevant content
    Sending out marketing publications
  • Recording and distributing minutes from the weekly meetings
    Carrying out secretarial tasks for the directors
  • Managing the diary, for appointments and jobs
  • Processing compliance documentation and all administration
  • General office support tasks filing, stationery ordering, shredding
  • Develop the current business

Manager

WHITE HOUSE RESTURANT WLL
DOHA, QATAR / OMAN
06.2019 - 12.2022
  • Agreeing and managing budgets.
  • Ensuring compliance with licensing, hygiene, and health and safety
  • Promoting and marketing the business.
  • Overseeing stock levels and ordering supplies.
  • Handling customer inquiries and complaints.
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Quickly identified problem situations, skillfully resolving incidents to maintain the satisfaction of involved parties.
  • Established a safe and secure dining environment with strong sanitation standards.
  • Conducted health, safety, and sanitation process evaluations, immediately identifying and remedying violations.
  • Recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Manager

HABET LULU RESTURANT LLC (LEBANON CUISINE)
SHARJAH, UNITED ARAB EMIRATES
06.2016 - 11.2018
  • Manage and oversee the entire restaurant operation
  • Deliver superior guest services
  • Plan and develop an overall restaurant marketing strategy
  • Respond efficiently to customer questions and complaints
  • Manage and lead staff
  • Hire new employees
  • Training and evaluating staff performance
  • Nurture a positive working environment
  • Monitor operations and initiate corrective actions
  • Implement innovative strategies to improve productivity and sales
  • Organized special events and functions, including receptions, parties, and corporate lunches.
  • Analyzed operations to improve restaurant efficiency and service levels.
  • Conducted health, safety, and sanitation process evaluations, immediately identifying and remedying violations.
  • Ensured high-performance standards through regular staff training.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Organized special events and functions, including receptions, parties, and corporate lunches.
  • Analyzed operations to improve restaurant efficiency and service levels.
  • Reduced labor costs while maintaining excellent service and profit levels.

Assistant Manager

INDIAN COFFEE HOUSE RESTURANT LLC (Asian & Arabic)
DUBAI, UNITED ARAB EMIRATES
03.2010 - 02.2016
  • Performing HR duties such as recruiting, selecting, scheduling, counseling, and disciplining employees
  • Helping the company to promote high morale and communicate the company's operating policies, customer issues, and safety measures
  • Performing financial predictions by preparing the annual budgets, scheduling expenditures, analyzing variance, and initiating corrective actions
  • Developing operations policies by evaluating and enforcing policies for products and inventory receipts
  • Reviewing and approving operational invoices and forwarding them to payment
  • Ensuring compliance with laws and regulations
  • Making sure that all employees fill out the required legal documents

Purchase Assistant Manager

EaZy FOOD INDUSTRY PVT LTD
QINGDAO PROVINCE, CHINA
11.2005 - 09.2009
  • Manage current food supplier relationships
  • Working with existing suppliers across ASIA & MIDDLE EAST
  • Nurture excellent relationships with suppliers with the aim of developing long-term relationships that will help to deliver cost savings to customers
  • Manage supplier delivery times and logistics
  • Visit farms regularly
  • Logistics and management of delivery schedules
  • Negotiate improvements and discounts where agreed Service Levels are not met
  • Innovate and agree with new delivery schedules
  • Find new Suppliers
  • Research and approach new potential suppliers
  • Visit farms personally to establish rapport and explore supply options
  • Lead regular service and quality reviews
  • Liaise with the customer care team regarding any customer product complaints
  • Negotiate new supplier terms of business
  • Negotiate delivery schedules, food quantities, and discount structures
  • Research competitor offerings to suppliers
  • Stay up to date on competitor pricing structures
  • Used automatic tracking systems to keep the computer system updated with goods movements and proactively place new orders at optimal times.
  • Established operational and administrative procedures and enforced controls.
  • Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.

Export Coordinator

NILA ENTERPRIZES (IMPEX)
SINGAPORE, SINGAPORE
03.2004 - 06.2005
  • Manage the export process from start to finish;
  • Use the most appropriate method of communication when being the first point of contact for all customers;
  • Develop and maintain effective working relationships with key customers to develop more business opportunities;
  • Liaise with customers to obtain information to ensure correct measures are in place and all customer needs are met;
  • Liaise with Customers, Customs, and Operations Departments ensuring all documents are received within the designated time frame;
  • Liaise between Suppliers, Forwarders, and agents to obtain up-to-date shipment information;
  • Ensure customers are fully informed of the progress of their shipments;
  • Provide transport companies with relevant information to ensure customer delivery requirements are met;
  • Ensure correct documentation is on file and act accordingly as set out in instructions.

Education

Master of Business Administration -

KERALA UNIVERSITY
INDIA

Bachelor of Business Administration -

RNTU UNIVERSITY
INDIA

Skills


  • Operations management
  • Business administration
  • Contract negotiation
  • Market research
  • Multi-tasking
  • Budget management
  • Teamwork skills
  • Leadership
  • Flexibility
  • Time management
  • Critical thinking
  • Adaptability
  • Hardworking
  • Customer care service

Additional Information

  • DEPENDENT VISA VALID 5 YEAR
  • REFERENCE AVAILABLE UPON REQUEST
  • IMMEDIATE JOINING

Timeline

Manager

MARJAN INTERNATIONAL UK LTD
09.2024 - Current

Assistant manager

Welcome Break
10.2023 - 08.2024

Marketing & Admin Manager

FIRSTCALL247 LIMITED AYLESBURY
03.2023 - 09.2023

Manager

WHITE HOUSE RESTURANT WLL
06.2019 - 12.2022

Manager

HABET LULU RESTURANT LLC (LEBANON CUISINE)
06.2016 - 11.2018

Assistant Manager

INDIAN COFFEE HOUSE RESTURANT LLC (Asian & Arabic)
03.2010 - 02.2016

Purchase Assistant Manager

EaZy FOOD INDUSTRY PVT LTD
11.2005 - 09.2009

Export Coordinator

NILA ENTERPRIZES (IMPEX)
03.2004 - 06.2005

Master of Business Administration -

KERALA UNIVERSITY

Bachelor of Business Administration -

RNTU UNIVERSITY

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Sathar Pothiyil