Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Saskia Powell-Thaper

Summary

A driven graduate with a First Class Marketing degree and 5 years of professional experience, I bring a strong background in leadership, team management, and customer engagement. My professional experience has honed my ability to analyze performance metrics, optimize workflows, and inspire teams to deliver exceptional results. With a passion for learning and a proactive, hands-on approach, I am eager to leverage my theoretical and practical skills in a fast-paced, customer-focused organization like McDonald’s, contributing to operational excellence while growing within the company.

Overview

6
6
years of professional experience

Work history

Marketing Project Manager

Corston
10.2023 - Current
  • Overseeing cross-functional projects by assigning tasks, monitoring progress, and ensuring team collaboration.
  • Ensuring different departments work in harmony.
  • Working with directors to outline the scope of the project, establishing budgets, and setting timelines for completion.
  • Taking ownership of operations and ensuring the project runs smoothly.
  • Continuously monitoring the timeline, milestones, and deliverables, ensuring everything is on track.
  • Holding team meetings to review the status of ongoing projects.
  • Making sure that all teams and stakeholders are informed about project updates and changes.
  • Maintaining communication and ensuring expectations are met.
  • Identifying and solving any problems that may arise during project execution.
  • Continuously evaluating how projects are managed and looking for ways to improve workflow.

Data Analyst

Clear Business
07.2022 - 09.2023
  • Gathering and structuring data to identify trends and insights that help drive business decisions.
  • Identifying customer behavior trends and sales patterns to support business strategies.
  • Working with various teams like Marketing, Commercial, and Operations to align communications and decisions with business goals.
  • Collaborating with key stakeholders to drive business decisions, such as targeting new customer segments or optimizing campaign outcomes.
  • Monitoring, analyzing, and optimizing campaign success using data insights to improve outcomes.
  • Focusing on customer satisfaction, handling complaints, and ensuring that repeat business is generated by providing excellent service.
  • Analyzing customer data to find new opportunities for generating revenue and increasing customer base.
  • Using data insights to improve the overall customer experience.
  • Independently generating ideas and analysis to bring fresh perspectives to the business.
  • Identifying key insights and solving problems based on data-driven analysis.

Audit Summer Internship

PwC
05.2022 - 05.2022
  • Join a team briefing to align on project goals and updates for ongoing client audits.
  • Collaborate with team members to outline specific audit procedures for the day.
  • Work on-site at a client’s office or virtually to gather financial data and documentation.
  • Assist in verifying financial records, such as invoices, balance sheets, and expense reports.
  • Engage with a career coach or buddy for guidance on studying for the professional chartered accounting qualification.
  • Network with colleagues from different teams to understand broader business areas at PwC.
  • Contribute to global audit projects by analyzing financial reports for regulatory compliance and accuracy.
  • Use PwC’s tools to identify trends, potential risks, or irregularities in client data.
  • Assist in addressing challenges during audits, such as missing data or regulatory updates.
  • Update the audit file with findings and ensure all documentation is stored securely.
  • Prepare a summary of progress and deliverables for the next day’s team meeting.
  • Reflect on learning outcomes for the day and note areas for improvement.

Assistant Store Manager

Sofology
03.2021 - 04.2022
  • Leading a team of sales associates, fostering a positive and productive work environment.
  • Delegate tasks effectively to ensure smooth daily operations and high team morale.
  • Ensure the highest level of customer satisfaction by addressing issues promptly and professionally.
  • Acted as the primary point of contact in the absence of the Store Manager, ensuring continuity in operations.
  • Handled escalated complaints, resolving them to maintain customer trust and loyalty in person/on the phone.
  • Managed daily store operations, including scheduling, inventory control, and maintaining visual merchandising standards.
  • Ensured compliance with company policies, health and safety regulations, and operational procedures.
  • Set performance targets for the team, tracking progress through daily and weekly reviews.
  • Analyzed sales data and identified opportunities to optimize team efficiency and profitability, to ensure targets are met.
  • Celebrated team achievements to maintain motivation and align with company goals.
  • Organized and delivered training sessions for new hires and existing team members, focusing on company standards and best practices.
  • Identified and resolved operational challenges, such as staff shortages or stock discrepancies, quickly and effectively.
  • Adapted to fast-paced situations, maintaining composure and ensuring smooth store operations during peak times.

Inbound Customer Service Advisor

Intelling Ltd, TalkTalk
02.2020 - 01.2021
  • Provided exceptional customer service to TalkTalk clients, handling inbound calls and resolving inquiries related to products, services, and billing issues.
  • Assisted customers with troubleshooting technical issues, including internet connectivity and account management.
  • Processed customer orders, adjustments, and service changes efficiently, ensuring accurate data entry and updates to customer accounts.
  • Maintained high customer satisfaction through professional, friendly, and helpful communication, addressing complaints and concerns promptly.
  • Upsold and cross-sold relevant services, such as upgrades and promotions, based on customer needs and preferences.
  • Collaborated with other departments to ensure timely resolution of complex issues, including technical support or billing escalations.
  • Ensured adherence to company policies and procedures while meeting performance targets such as call handling times and customer satisfaction ratings.

Customer Service Representative

IKEA
11.2018 - 11.2019
  • Assisted customers in the store by answering inquiries and providing product information to ensure an exceptional shopping experience.
  • Guided customers to locate items in-store, offering recommendations and advice to meet their needs.
  • Handled customer complaints and issues in a calm and professional manner, ensuring quick and effective resolution to maintain satisfaction.
  • Processed returns, exchanges, and refunds, adhering to store policies and providing customers with accurate and helpful information.
  • Managed in-store customer requests for special orders, coordinating with inventory and other departments to fulfill customer needs.
  • Maintained a clean and organized customer service area, ensuring that customers could access assistance when needed.

Education

Bachelor of Science - Marketing

University of Salford
/2020 - /2023

Extended Diploma - Business Administration

Sandwell College
/2016 - /2018

GCSEs -

St Michaels C of E High School
/2011 - /2016

Skills

  • Leadership and Team Management
  • Planning and Organization
  • Problem-Solving
  • Strong In person/telephone/written Communication Skills
  • Multitasking and Time Management
  • Analytical and Data-Driven Decision-Making
  • Adaptability and Flexibility
  • Attention to detail
  • Teamwork
  • Can take Initiative
  • Can thrive under pressure while managing multiple deadlines and challenges
  • Can learn technical software quickly
  • Driven to meet targets



Accomplishments

  • Service Excellence Recognition
  • CIM (Chartered in Marketing) qualification
  • Attended NCS (National Citizen Service)
  • Elected as the Finance Officer at Sandwell College
  • Volunteering at St Mary Hospice

Timeline

Marketing Project Manager

Corston
10.2023 - Current

Data Analyst

Clear Business
07.2022 - 09.2023

Audit Summer Internship

PwC
05.2022 - 05.2022

Assistant Store Manager

Sofology
03.2021 - 04.2022

Inbound Customer Service Advisor

Intelling Ltd, TalkTalk
02.2020 - 01.2021

Customer Service Representative

IKEA
11.2018 - 11.2019

Bachelor of Science - Marketing

University of Salford
/2020 - /2023

Extended Diploma - Business Administration

Sandwell College
/2016 - /2018

GCSEs -

St Michaels C of E High School
/2011 - /2016

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Saskia Powell-Thaper