Saskia F. Nobrega
Scotland
Summary
Goal-oriented professional with strong organizational and customer service skills. Proven ability to multitask and prioritize effectively in fast-paced environments. Maintains excellent relationships with clients and colleagues, ensuring memorable experiences. Passionate about teamwork and enhancing customer satisfaction.
Overview
20
20
years of professional experience
Work History
Travel Expert
Flight Centre
Worcester
12.2024 - 12.2025
- Coordinated comprehensive travel logistics, including multi-destination flights, accommodations, and tours.
- Produced high-accuracy quotes and bookings for international clients using Amadeus and Omnis.
- Provided in-depth destination insights to enhance travel experiences.
- Ensured compliance with complex travel regulations for global clients.
Administration Sales Manager
Safari Flooring
02.2009 - 11.2024
- Managed projects, budgets, and staff to achieve operational excellence.
- Supervised teams to ensure adherence to safety compliance standards.
- Handled tenders and coordinated after-sales support to maximize customer satisfaction.
- Efficiently managed sales pipeline to maintain consistent business flow and achieve targets.
- Developed comprehensive project plans that outlined scopes, timelines, and required resources.
- Fostered relationships with key clients, securing long-term contracts to enhance revenue growth.
- Identified new business opportunities in untapped markets, expanding company influence.
- Set budget parameters and monitored expenses to maintain departmental profitability.
Sales Consultant
Vodashop
Worcester
02.2006 - 01.2008
- Provided excellent customer service, processed sales, and resolved customer concerns.
Education
Further Education and Training Certificate - Construction Supervisor
ACS
South Africa01.2020
Certificate - Basic Fire Fighting
ASK
01.2019
Excel and Project Management -
ICT Training
01.2018
Pastel Processing NQF Level 4 -
Creative Minds Worcester
Worcester01.2011
High School Diploma -
Worcester Community Learning Centre
WorcesterSkills
- Customer service management
- Sales and cold calling
- Problem resolution
- Training and mentoring
- Planning and organization
- Computer literacy
- Time management
- Networking skills
- Communication skills
- Project management
- Travel logistics coordination
- Customer relationship management
- Technical troubleshooting
- Computer reservations systems
Languages
English
Advanced
C1
Afrikaans
Advanced
C1
Portuguese
Elementary
A2
Timeline
Travel Expert
Flight Centre
12.2024 - 12.2025
Administration Sales Manager
Safari Flooring
02.2009 - 11.2024
Sales Consultant
Vodashop
02.2006 - 01.2008
Further Education and Training Certificate - Construction Supervisor
ACS
Certificate - Basic Fire Fighting
ASK
Excel and Project Management -
ICT Training
Pastel Processing NQF Level 4 -
Creative Minds Worcester
High School Diploma -
Worcester Community Learning Centre
Cover Letter
Dear Hiring Manager, I am writing to express my interest in travel and customer service positions within your organization. With extensive experience in sales, administration, and client relations, I bring strong interpersonal and problem-solving skills, combined with a genuine passion for delivering outstanding customer experiences. Currently working as a Travel Expert at Flight Centre Worcester, I specialize in creating seamless travel experiences, managing bookings, and ensuring customer satisfaction. My background in management and customer support has strengthened my ability to adapt to dynamic environments and work effectively within multicultural teams. As a Portuguese passport holder, I am fully prepared and excited to relocate to Portugal and continue my professional journey within the European travel and tourism industry. Thank you for your time and consideration. I look forward to the opportunity to contribute to your team. Sincerely, Saskia F. Nobrega
References
- Ms R. Williams, Owner, Safari Flooring, Worcester, 082 824 2645, 023 342 1844
- Mr Justin Stynder, Manager, Vodashop Worcester, 023 347 4634
Personal Information
Relocation: Portugal
Cover Letter
Dear Hiring Manager, I am writing to express my interest in travel and customer service positions within your organization. With extensive experience in sales, administration, and client relations, I bring strong interpersonal and problem-solving skills, combined with a genuine passion for delivering outstanding customer experiences. Currently working as a Travel Expert at Flight Centre Worcester, I specialize in creating seamless travel experiences, managing bookings, and ensuring customer satisfaction. My background in management and customer support has strengthened my ability to adapt to dynamic environments and work effectively within multicultural teams. As a Portuguese passport holder, I am fully prepared and excited to relocate to Portugal and continue my professional journey within the European travel and tourism industry. Thank you for your time and consideration. I look forward to the opportunity to contribute to your team. Sincerely, Saskia F. Nobrega
References
- Ms R. Williams, Owner, Safari Flooring, Worcester, 082 824 2645, 023 342 1844
- Mr Justin Stynder, Manager, Vodashop Worcester, 023 347 4634