saskia bignell
Godstone,Surrey
Summary
Human Geography graduate with research, analysis and critical thinking skills suited to planning, policy and sustainability roles. Experience in market research, social media coordination and customer-facing work supports report writing, stakeholder communication and evidence-based decisions that help improve campaigns and services.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Social Media and Marketing Coordinator
Gorilla Slip N Slide
Yalding, Kent
04.2026 - Current
- Managed social media platforms, enhancing online presence and engaging with a diverse customer base.
- Developed and implemented comprehensive marketing strategies to increase brand awareness and market share.
- Analysed market trends and customer feedback to recommend adjustments in marketing strategies, enhancing campaign effectiveness.
- Organised and executed successful events and exhibitions, boosting brand visibility and generating leads.
- Facilitated focus groups and surveys to gather customer insights, shaping product development and marketing strategies.
- Fostered relationships with external vendors and agencies to support marketing activities, ensuring high-quality outputs.
Open water Lifeguard
Aqua Chimp kent
Yalding, Kent
04.2025 - Current
- Ensured compliance with regulatory standards, policies and guidelines to promote a safe working environment.
- Maintained cleanliness and safety in environments to eliminate accident risks.
- Resolved complaints through calm communication and effective problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
Barista and Receptionist
Clip N Climb Tonbridge
Tonbridge, Kent
01.2020 - 12.2025
- Greeted and connected with every customer, recommending drinks and pastries.
- Delivered exceptional customer service, responding to enquiries and offering recommendations on beverage selections.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Thoroughly cleaned all equipment to maintain operational standards, disposed of waste and cashed-up registers for thorough store closing processes.
- Coordinated with suppliers to negotiate prices and delivery schedules, reducing operational costs.
Education
Bachelor of Arts - Human Geography
Newcastle University
Newcastle upon Tyne01-2027
A-Levels - Politics, Geography and Sociology (A,A,B)
Ardingly College
Ardingly, WSX2024
Skills
- Brand development
- Project support
- Campaign management
- Social media management
- Market research
- Social media engagement
- Adaptability
- Customer service excellence
- Team leadership and supervision
- Strong time management
- Time management
- Decision making
- Effective communication
- Market strategy development
- Risk Management
- Strategic thinker
- Client Relationship Management
Certification
- Certified Open Water Lifeguard
- RLSS UK Level 2 Award In Automated External Defibrillator- AED
- Level 2 Food hygiene and Safety for Catering
Timeline
Social Media and Marketing Coordinator
Gorilla Slip N Slide
04.2026 - Current
Open water Lifeguard
Aqua Chimp kent
04.2025 - Current
Barista and Receptionist
Clip N Climb Tonbridge
01.2020 - 12.2025
Bachelor of Arts - Human Geography
Newcastle University
A-Levels - Politics, Geography and Sociology (A,A,B)
Ardingly College