Sasikala Subramaniam
Crawley,United Kingdom
Summary
Dedicated care professional with expertise in personal care, moving and handling, and medication support. Proficient in safeguarding, infection control, and maintaining accurate care documentation. Demonstrates strong communication and teamwork skills, coupled with compassion and empathy. Committed to delivering reliable and timely care services while ensuring the highest standards of safety and well-being.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Care Assistant
• Maintained accurate care records, sleep diaries,
Horsham, UK
04.2024 - 03.2026
- Assisted residents with morning and night routines including bathing, dressing, toileting, and mobility support.
- Prepared meals and drinks, assisting residents with feeding when required.
- Supported safe transfers using mobility aids and ensured resident comfort and safety.
- Administered or assisted with medication when authorised.
- Maintained accurate care records, sleep diaries, and daily reports.
- Performed light housekeeping including bed making and room tidying.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Collaborated with healthcare team for effective patient care delivery.
- Organised recreational activities for improved social interaction amongst residents.
Sales Representative
JUST DIAL
Coimbatore, India
01.2018 - 05.2021
- Built and maintained customer relationships by identifying needs and offering relevant products.
- Generated sales via lead prospecting, cold calling, and closing deals.
- Resolved customer queries and complaints professionally.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
- Maintained thorough records of all sales activities to ensure transparency.
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Collected and processed payments.
- Built lasting relationships with clients through customer service interactions.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Contacted satisfied customers to offer additional services.
- Responded to telephone and in-person requests for information.
- Helped resolve client problems quickly with superior customer service.
Sales Representative
NAPPTOL (KGISL)
Coimbatore, India
09.2016 - 10.2017
- Prospected leads, cold-called clients, and achieved sales targets.
- Maintained client relationships and handled enquiries effectively.
- Identified potential leads, resulting in improved sales performance.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Collaborated with marketing department for effective promotional campaigns.
- Participated in team-building activities, promoting a harmonious work environment.
- Fostered strong customer relationships through exceptional service.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
Education
MSc Management with Extended Professional Practice - Management
Coventry University , London
London, UK 07.2022 - 01.2023
MSc Information Technology - Information Technology
Bharathiar University
Coimbatore, India 07.2014 - 04.2016
BCA – Bachelor of Computer Applications - Computer Applications
Sasurie College of Arts and Science
Erode, India 07.2011 - 04.2014
Skills
- Personal Care & Moving/Handling
- Safeguarding & Infection Control
- Care Documentation & Record Keeping
- Medication Support (Authorised)
- Communication & Teamwork
- Compassion & Empathy
- Time Management & Reliability
Languages
English
Advanced
Tamil
Native
Malayalam
Intermediate
Timeline
Care Assistant
• Maintained accurate care records, sleep diaries,
04.2024 - 03.2026
MSc Management with Extended Professional Practice - Management
Coventry University , London
07.2022 - 01.2023
Sales Representative
JUST DIAL
01.2018 - 05.2021
Sales Representative
NAPPTOL (KGISL)
09.2016 - 10.2017
MSc Information Technology - Information Technology
Bharathiar University
07.2014 - 04.2016
BCA – Bachelor of Computer Applications - Computer Applications
Sasurie College of Arts and Science
07.2011 - 04.2014