Summary
Overview
Work history
Education
Skills
Personal Information
Languages
Affiliations
References
Timeline
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Sasha Taylor

Totton,Southampton

Summary

Experienced in customer service with a focus on delivering exceptional support and building strong client relationships. Capable of resolving issues swiftly and improving customer satisfaction through effective communication and problem-solving skills. Adept at working in fast-paced environments and ensuring positive customer experiences. Demonstrates strong communication skills and adaptability, ensuring effective time management in diverse environments. Committed to fostering positive outcomes through strategic problem-solving and a focus on continuous improvement.

Overview

6
6
years of professional experience

Work history

Casual Team Member

Durham University
Durham
10.2021 - 06.2022


  • I managed cash register transactions for accurate record keeping.
  • I maintained high standards of food hygiene, securing customer trust.
  • I refamiliarised myself with the hospitality sector as well as coffee making alongside my studies.

Fixed Term Customer Advisor – Contact Centre

Red Funnel
Southampton
07.2021 - 09.2021
  • My role with Red Funnel was a fixed summer term contract.
  • I worked on the phone answering customers' queries, making and amending ferry bookings for vehicles and passengers.
  • I stayed updated on company policies, enabling accurate information dissemination to customers.
  • Resolved customer complaints effectively, maintaining brand reputation.
  • Collaborated closely with colleagues to resolve complex customer issues swiftly.
  • I provided exemplary customer service in a clear and consistent tone in order to resolve any issues, or amend bookings where possible and if not, to provide alternative options so that the customer leaves satisfied with their service.

Customer Service Executive

Impact Call Centre
Romsey
10.2018 - 12.2019
  • After my initial employment ended in December 2019, I returned to the company from 20th July 2020 until 23rd September 2020, following my completion of six months at a language school in Japan.
  • I developed strong product knowledge, and customers appreciated the extra information.
  • I enhanced brand reputation with excellent telephone etiquette.
  • I assisted in training new staff to ensure consistency in service delivery.
  • I balanced multiple tasks simultaneously without compromising on quality of service.
  • I ensured minimal wait times by prioritising tasks effectively during peak hours.
  • I kept up-to-date with company policies, ensuring correct information was given at all times.
  • I improved customer satisfaction by addressing and resolving complaints swiftly.
  • The calls would be marked, and I would be asked to criticise my calls and work on any faults, monitoring my own progress and striving for perfection.
  • I performed administrative duties such as sending emails on behalf of multiple clients to customers to resolve any issues.
  • The nature of the work increased my ability to think quickly and rectify problems in an efficient manner.
  • I was also assigned to complete manager callbacks on my most frequent client.

Team Member

Wyevale Cadnam Garden Centre
Cadnam
12.2017 - 09.2018


  • I ensured the restaurant was well stocked for service.
  • I maintained high standards of food hygiene, securing customer trust.
  • I had sole duty over stock take and ordering, maintaining sufficient inventory at all times.
  • I provided excellent customer service to enhance the business reputation.
  • I displayed teamwork skills to improve overall productivity, consistently achieving our sales targets.
  • I completed training programs in coffee making and health and safety, leading to skill enhancement.


Waitress

The Forage
Lyndhurst
01.2016 - 11.2016


  • This experience developed and strengthened my communication skills, as I imparted additional related information on our local products to customers.
  • I maintained a clean and organised dining area for customer comfort.
  • I ensured compliance with health regulations through effective cleaning practices in the dining area.
  • I improved customer satisfaction by providing efficient and friendly service.
  • I worked very well with my colleagues, and we made a great team.

Education

Bachelors degree of arts - Japanese Studies

Durham University
Durham
10/2020 - 06/2025

Japanese

Osaka University
Osaka, Japan
09/2023 - 09/2024

A levels - Fine Art, Classical Civilisation, Sociology, Japanese

Barton Peveril College
09/2015 - 07/2017

GCSE - Science, Maths, English, Art, Geography, Philosophy & Ethics, Technology, Japanese

Applemore College
09/2010 - 07/2015

Skills

  • Complaint resolution
  • Communication skills
  • Time management
  • Adaptability
  • Team collaboration
  • Fluency in multiple languages
  • Cross-cultural communication

Personal Information

Date of birth: 08/23/99

Languages

English
Native
Japanese
Fluent

Affiliations

My hobbies and interests include travelling, running, climbing, yoga and reading.

References

References available upon request.

Timeline

Casual Team Member

Durham University
10.2021 - 06.2022

Fixed Term Customer Advisor – Contact Centre

Red Funnel
07.2021 - 09.2021

Customer Service Executive

Impact Call Centre
10.2018 - 12.2019

Team Member

Wyevale Cadnam Garden Centre
12.2017 - 09.2018

Waitress

The Forage
01.2016 - 11.2016

Bachelors degree of arts - Japanese Studies

Durham University
10/2020 - 06/2025

Japanese

Osaka University
09/2023 - 09/2024

A levels - Fine Art, Classical Civilisation, Sociology, Japanese

Barton Peveril College
09/2015 - 07/2017

GCSE - Science, Maths, English, Art, Geography, Philosophy & Ethics, Technology, Japanese

Applemore College
09/2010 - 07/2015

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Sasha Taylor