Sasha Rose
KILWINNING,Ayrshire
Summary
Reliable and driven individual with keen interest in leveraging analytical and problem-solving skills. Demonstrates excellent communication and teamwork abilities, coupled with proactive approach to learning. Eager to contribute meaningfully and grow to be the best I can.
Overview
2
2
years of professional experience
Work History
Stock Replenisher
Tesco Superstore
Irvine, Ayrshire
10.2024 - Current
- Rotated stock and checked sell by dates to minimise wastage.
- Kept abreast of new product arrivals, improving product knowledge and customer assistance skills.
- Cleaned shelves, signs and aisle floors.
- Sorted and distributed incoming merchandise to display stock.
- Arranged products to visual merchandising plans.
- Labelled products correctly, enhancing customer experience.
- Reported delivery damages to senior staff for quick resolution.
- Moved cages onto shop floor with minimal disturbance to customers.
- Faced-up shelves for customers to easily identify products.
- Removed items with exceeded expiry dates for disposal.
- Monitored shelves for faulty, damaged or out-of-date stock and followed appropriate procedures.
Horse Riding Instructor
Camp Leaders
Prescott, Arizona
05.2024 - 08.2024
- Assisted in organising local equestrian events, promoting the sport locally.
- Ensured proper care of horses with regular health checks.
- Tailored session times to suit horse and rider abilities for positive lesson experiences.
- Developed student confidence and competence in horsemanship skills, including horse care and equine behaviour management.
- Evaluated student's performance regularly for targeted improvement plans.
- Maintained equestrian equipment, extending its lifespan.
- Performed practical demonstrations to increase student understanding of new riding techniques and practices.
- Trained novice riders for competent horse handling.
- Upheld high standards of animal welfare whilst teaching students about equine care.
- Made sure that all horses were groomed and tacked up ready for the student sessions to start.
Customer Care Representative
James Frew
Stevenston, North Ayrshire
08.2022 - 04.2024
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Logged customer communications for complete service records.
- Improved customer satisfaction ratings through responsive query resolution.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Built positive customer rapport through friendly, professional communication.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
Education
Certificate of Higher Education - Aeronautical Engineering
Ayrshire College
Ayr, South Ayrshire 08.2024 -
Certificate of Higher Education - Sports Coaching and Development
Ayrshire College
Kilmarnock, East Ayrshire 08.2022 - 06.2023
Scottish Qualifications Certificate -
Greenwood Academy
Dreghorn, North Ayrshire 08.2015 - 06.2022
Skills
- Effective communication
- Time efficiency
- Positive attitude
- Self-motivation
- Resilience under pressure
Affiliations
- Everything Aeroplanes
- Freestyle Skiing
- Horse Riding
Timeline
Stock Replenisher
Tesco Superstore
10.2024 - Current
Certificate of Higher Education - Aeronautical Engineering
Ayrshire College
08.2024 -
Horse Riding Instructor
Camp Leaders
05.2024 - 08.2024
Customer Care Representative
James Frew
08.2022 - 04.2024
Certificate of Higher Education - Sports Coaching and Development
Ayrshire College
08.2022 - 06.2023
Scottish Qualifications Certificate -
Greenwood Academy
08.2015 - 06.2022
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