Sasha-lee Mortimer

Promoted to Key Accounts Manager

My role was to maintain a big account for our Branch enatailing the following duties ;

Processing export and Import shipments

• Create new booking orders for groupage shipments
• providing costings and quotations -
• Book all groupage shipments with our groupage partner
• arrange and book shipments through our groupage partners.
• Notifying our groupage partners on specific delivery requirements such as delivery slots or booking the deliveries in with their customers.
• tracking , monitoring and notifying the customer of any groupage / customs delays in a form of a detailed tracker sheet which is provided to them daily.
• Processing their Commercial Invoice for DDP clearances
• Arranging dedicated collections with our nominated suppliers
• Maintain a good working relationship with the customer and our suppliers
• providing Pods in a timely manner
• processing of a weekly and monthly Invoice summery sheet
• arranging daily import collections from Italy which Includes liaising with the Italian customers on timed collection slots , arrange and book the collection with the nominated haulier and co-ordinate the delivery with the customer

• Processing of Road freight shipments

This includes :

• Groupage
• Dedicated loads and part loads
• Liaising and maintaining a good relationship with all suppliers as well as with the customers.
• Ensuring all jobs were entered onto the system promptly and accurately.
• Provided clients with quotations.
• Generated and distributed invoices at month end
• Monitored shipments to confirm accurate delivery.
• Improved client satisfaction by regularly reporting progress of goods, delays or changes in delivery.
• Adhered to destination-specific documentation requirements.
• Prepared customs documents or liaised with our international customs broker office that also assisted with Regime 42 import clearances for our dpp customers that required this service for shipments delivering in the EU .

• Shipshape is a software service provider to the customs clearing and the forwarding Industry for Imports and Exports.
• Answering of telephone calls on a timeously manner where I would need to assist clients with customs or airfreight , road freight and sea freight queries ; or assist with system errors that may occur. Creating new profile log in request for new clients
• Request changes or new features to be added to the software that will help improve our clients workflow process for operation purposes or for their clearance process. Test new featured changes made to the system and liaised with our development team if any further changes should be made.
• Creating documents sets/ document packages for new prospect clients These sets would entail their company logo and company details, on requested document sets which include customs documents , such as the customs release notification , documents required for sea freight clearance such as the cargo dues documents , shipping line release letters , clearing instructions , transport documents.
• My duties also included working standby shifts from 5pm to 7am the following morning , The standby shifts were to assist clients who operated 24 hours with any queries or general queries relating to customs or to the software system.
• Maintained high level of support by consistently improving knowledge of operating systems and application software.
• Handled and resolved technical questions, communicating clearly to non-technical audiences for easy understanding.

• Arrange Import collections with our respective agents such as FedEx and DHL
• Liaise with customers, assist with their queries on imports, provide estimates on parcel perfect and assist with transit times or any other related queries.
• Create a clearance file on cargo wise and liaise with my clearance department to proceed with the clearance once cargo has arrived. Assist the clearance team with tariff headings, customs queries and clearing Instructions.
• Arrange for Customs Inspection or Port Health or Department of Agriculture stops or detainment clearances.
• Invoicing the customer on parcel perfect once their parcel arrives and scheduled for delivery
• Provide the customer with their clearance documentation- Edi Release, SAD500 AND Customs Worksheet
• Assist with export Estimates and queries related to exports.

Established import strategies and standardised procedures for regular courier shipments through FedEx, DHL and UPS .

• Opening and creating customs file records for customers - for the processing of the import clearance -
• Maintained a good working relationship with suppliers and with customers .
• processing of import clearance including cross boarder clearance to countries such as Swaziland , Botswana , Namibia and Lesotho .
• ensured all released cargo were scanned out for delivery to the customer from the bonded warehouse
• Weekend shifts included helping out on the desk
• assisting with problem shipments
• processing of export shipments , creating of export waybills
• data capturing - all shipment information onto the network system such as parcel perfect

• In charge of low value imports
• Handled International Agents Queries and any other queries swiftly.

• Kept reception area clean and neat to give visitors positive impression of the company.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Answered telephone calls compiling detailed notes and promptly forwarding as required.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Embodied company values through friendly and reliable customer service.
• Took and communicated messages to minimise interruptions to staff workflows.
• Located information and records quickly to assist with ad-hoc queries.

• Promoted to imports controller
• Classified goods by type of item and fee or tariff groups using correct system.
• Tracked shipments using multiple software systems and kept clients informed on progress.
• Verified cargo contents against transport documentation.
• Followed correct customs clearance procedures for importing goods.
• ensuring all customs released cargo are sent out to customers accordingly
• liaising with international suppliers on deliveries to their customers

• Processed high-value payments with meticulous accuracy.

• I started as Receptionist and was promoted to the Imports department 3 months later
• In July 2015 I have been promoted to a new position within the Imports Department where I am in charge of all the Customs Clearance as well as my normal imports duties such as : Liaising with Customs, Filing, Contacting Clients, Liaising with Clients, Faxing, Computer Work, Tracing of parcels as well as assisting with problem parcels
• My Duties include: Low Value clearance :
• Clear parcels Under Section 38 that are lower than 45 USD , (low value Imports)
• Check the parcels in and correspond with my international agents on all the parcels received and that they are in good condition
• Make sure the parcels are released and ready for delivery
• Ensure that deliveries are done and assist my agents on the delivery process
• Assist with a custom stop -low value parcels High Value clearances
• Contacting clients for their clearance details
• Processing entries
• Clearance of High Value Parcels ,which include the SAD500 , the EDI response , VOC , penalties as well as a high value custom stops