Sasha Estelle
Carshalton,Surrey
Summary
Experienced assistance administrator with a strong background in office administration and customer service, currently serving at Circle GP Surgery in Carshalton, Surrey. Demonstrates expertise in electronic filing, data management, and confidentiality compliance, ensuring accurate processing of communications and patient records. Proven ability to optimise workflow through effective appointment scheduling and team collaboration. Previous experience as a ward administrator at Royal Marsden Hospital highlights skills in handling confidential information and resolving customer queries with professionalism. Early career as a cashier at Londis Supermarket developed foundational skills in cash handling and customer engagement. Career goal: to continue enhancing administrative support capabilities within healthcare settings while maintaining high standards of service quality.
Overview
21
21
years of professional experience
Work History
assistance admistrator
Circle GP Surgery
carshalton, surrey
09.2019 - Current
- Processed letters, reports, minutes, invoices, and memorandums for GPS and health professionals.
- Managed electronic filing and day-to-day communication administration for accurate processing.
- Served as first point of contact, liaising with agencies professionally.
- Collaborated with receptionists, administrators, and clinicians to maintain team communication.
- Provided calm, courteous customer service while representing the practice.
- Logged and managed incoming requests for information, reports, and referrals.
- Scanned and filed coded clinical letters into patient records.
- Checked daily email inbox and replied to queries promptly.
- Added new patients to the surgery system for registrations and deductions.
- Managed smear test invitations and tracked patient follow-ups.
ward administrator
Royal Marsden Hospital
chelsea, Surrey
05.2014 - 06.2016
- Handled confidential patient information with discretion under data protection regulations.
- Maintained accurate facility records by following strict data protection requirements.
- Booked appointments and managed cancellations to optimise clinic schedules.
- Managed booking appointments to maximise daily clientele while maintaining service quality.
- Completed client paperwork and administration, including bookings and bill payments.
- Engaged with customers to understand needs and deliver excellent service.
- Resolved customer queries and problems using clear communication and step-by-step guidance.
- Handled customer concerns and escalated major issues to supervisor.
Cashier
Londis Supermarket
Carshalton, Surrey
04.2005 - 03.2012
- Handled cash, credit card, and voucher payments while keeping precise records.
- Updated daily sales records to maintain accurate payment totals.
- Verified cash-on-hand totals during opening and closing and allocated resources properly.
- Greeted patrons warmly and said farewells to maintain a welcoming environment.
- Consulted with customers to support purchase decisions with product guidance.
- Managed queue flow efficiently to reduce waiting times and improve satisfaction.
- Assessed customer needs through clear communication and responded to questions.
- Processed refunds and exchanges at the customer service desk.
- Protected purchases by wrapping and bagging items before customers left.
- Helped customers choose items and promoted rewards programs to improve satisfaction.
- Maintained up-to-date knowledge of store promotions and return policies.
- Addressed return and exchange queries to keep processes running smoothly.
- Trained new team members on cash register operation, stock procedures, and service.
- Provided accurate cash handling, voucher processing, and sales record updates.
Education
LLB - Law
umiversity of colombo
Sri Lanka01-2000
Skills
- Customer service and engagement
- Patient interaction
- Appointment scheduling
- Confidentiality compliance
- Electronic filing
- Office administration
- Communication skills
- Data management
- Problem-solving and resolution
- Calm under pressure
- Conflict resolution
- Workflow optimization
Timeline
assistance admistrator
Circle GP Surgery
09.2019 - Current
ward administrator
Royal Marsden Hospital
05.2014 - 06.2016
Cashier
Londis Supermarket
04.2005 - 03.2012
LLB - Law
umiversity of colombo