Saru Malla
Reading,United Kingdom
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication. Versatile and hardworking Receptionist driven to improve productivity and customer relations with professional demeanour and attention to detail. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Organised and dependable with more than 9 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work history
Manager
Sky Pay Limited
Reading, United Kingdom
02.2024 - Current
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Planned and managed resources and budget to support and deliver objectives.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Designed long-term business strategy to guide leadership decision-making.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Exceeded sales goals by 20% through effective upselling.
Receptionist
Travel Lodge
Reading, United Kingdom
02.2024 - Current
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Acted as first point of contact for wide range of personnel.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Maintained accurate and up-to-date records for smooth handovers.
Credit Officer
Nic Asia Bank Ltd
Besisahar, Nepal
10.2021 - 12.2023
- Analysed customer history and financial reports to assess risk and creditworthiness.
- Met with applicants to collect information about personal histories, current loans and income.
- Documented client applications for personal, business and mortgage loans.
- Analysed financial statements to identify client viability and risk.
- Interviewed customers to assess current and projected financial positions.
- Optimised customer service communication by maintaining accurate applicant records in company CRM.
- Conveyed terms and conditions to applicants to inform about loan rates, repayment requirements and potential actions in case of default.
- Progressed legal action for overdue accounts.
- Streamlined workflows by improving system knowledge, improving processing times.
- Facilitated profitability tracking by producing performance reports for senior management.
Customer service executive
Nmb Bank Ltd
Anbukhaireni, Nepal
12.2014 - 10.2021
- Followed up customer queries to check provided solutions met expectations.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent customer service.
- Built positive customer rapport through friendly, professional communication.
- Provided professional and helpful support to new and existing clients.
- Used in-depth product understanding to answer customer questions knowledgeably.
Education
Master of Business Administration - Management
Ulster University
London 01.2024 -
Skills
- Customer Service
- Customer relations
- Attention to Detail
- Data Entry
- Conflict Resolution
- Excellent telephone manner
- Multi-line telephone systems
- Multitasking and prioritisation
- Greeting customers
- Credit analysis
- Loan documentation
- Legal compliance
- Financial data analysis
- Financial audits
- Liquidity studies
Languages
English
Proficient (C2)
Hindi
Advanced
Nepali
Native
Urdu
Advanced
Punjabi
Advanced
Timeline
Manager
Sky Pay Limited
02.2024 - Current
Receptionist
Travel Lodge
02.2024 - Current
Master of Business Administration - Management
Ulster University
01.2024 -
Credit Officer
Nic Asia Bank Ltd
10.2021 - 12.2023
Customer service executive
Nmb Bank Ltd
12.2014 - 10.2021
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