Hi, I’m
Saru Adhikari
Summary
Looking for an organization where my insight and creativity will be profitably exploited to advance the cause of humanity, challenging conventional thinking by being innovative and demonstrate persistence, helping to realize organizational goals and as well improve its profit margin. And also, where I will remain challenged in order to reach the pinnacle of my profession and excel as a person.
Overview
9
years of professional experience
6
years of post-secondary education
Work history
LadbrokesLondon
Customer Service Manager
11.2022 - 07.2023
Job overview
- Greeting Customers, taking money and accepting bets.
- Making payment to those who win.
- Updating display, overseeing the betting terminals and being alerts potential fraud or any other illegal activities.
- Handling any customer complaints.
- Managing cash, banking on time and balancing the taking at the end of the day.
- setting sales target for staff and monitoring progress.
- Anticipating and dealing with any disputes or safety issues
- Ensuring the shop is secure and meets industry regulation.
The Dubai MallDubai
Facilities Assistant manager
08.2018 - 12.2020
Job overview
- Directed tenant improvements to meet contractual demands and update building areas.
- Supervised contractors, closely monitoring workmanship to produce cost-effective resourcing.
- Controlled expenses and lowered costs to meet budget requirements.
- Produced management reports outlining important facility statistics.
- Supervised full-time staff to comply with policies and guidelines.
FARNEK SERVICES LLCDubai
HSEQ Auditor
02.2017 - 04.2018
Job overview
- Carried out thorough reviews of documents and completed accurate audit reports.
- Conducted verification inspections to verify implementation of corrective actions and minimise risks of future audit failures.
- Applied auditing expertise and industry knowledge to consistently complete quality audits on schedule.
- Prepared comprehensive audit reports, facilitating accurate measurement of audit findings against set KPIs.
- Maintained updated knowledge of risk management policies and compliance requirements for audit accuracy.
Marsa Malaz Kempinski Hotel Doha
Coordinator
07.2015 - 01.2017
Job overview
- Addressed customer complaints and resolved issues.
- Edited and revised content to comply with organisation guidelines.
- Answered phone calls and responded to emails from clients.
- Communicated with clients regarding projects and campaigns.
- Managed internal communications through email and memos to deliver announcements.
- Managed submission from team to meet timely deadlines.
Marsa Malaz KempinskiDoha
Housekeeping Supervisor
02.2014 - 03.2016
Job overview
- Led housekeeping teams within busy 125+ room hotels.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
- Disposed of rubbish and recycling according to waste management procedures.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
Education
British Institute of cleaning science
BICSc certified
Centre LLC
Speed Way Safety
Speed way Dubai
Customer services.
Soft services supervisor training
04.2018 - 07.2018
Charisma UniversityDubai
Bachelor of Business Administration
03.2017 - 06.2020
Dubai-UAE. (Level 2 International Award in Emergency First Aid at Work
2018
Training Centre LLC, Dubai-UAE. (IOSH Managing safely and working safely
2018
Haryana council secondary school
Diploma of Higher Education
05.2011 - 06.2013
University for the creative artsUnited kingdom
Master of Business Management
09.2022
Skills
- Technical support
- Basic fundamentals of computer
- Vista office 2000
- Office XP
- Words excel and power point
- E-mail internet and computer hardware
Timeline
Customer Service Manager
Ladbrokes
11.2022 - 07.2023
University for the creative arts
Master of Business Management
09.2022
Facilities Assistant manager
The Dubai Mall
08.2018 - 12.2020
Speed way
Customer services.
Soft services supervisor training
04.2018 - 07.2018
Charisma University
Bachelor of Business Administration
03.2017 - 06.2020
HSEQ Auditor
FARNEK SERVICES LLC
02.2017 - 04.2018
Coordinator
Marsa Malaz Kempinski Hotel
07.2015 - 01.2017
Housekeeping Supervisor
Marsa Malaz Kempinski
02.2014 - 03.2016
Haryana council secondary school
Diploma of Higher Education
05.2011 - 06.2013
British Institute of cleaning science
BICSc certified
Centre LLC
Speed Way Safety
Dubai-UAE. (Level 2 International Award in Emergency First Aid at Work
Training Centre LLC, Dubai-UAE. (IOSH Managing safely and working safely
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