Sarthak Arora
Liverpool,United Kingdom
Summary
Results-driven General Store Manager with a proven track record of increasing weekly sales by 30% through exceptional customer service, strategic staff management, and effective operational leadership. Skilled in team development, performance optimization, and creating a customer-focused culture that drives repeat business and revenue growth. Strong ability to motivate staff, streamline processes, and consistently exceed sales targets.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
General store manager
SUBWAY
Liverpool, United Kingdom
2023.06 - 2026.02
- Strategically maintain expertise in job roles, stepping in to drive business operations.
- Mentor and coach new employees on company policies and procedures.
- Direct daily store operations, managing staff and inventory with precision.
- Manage a team of 15 employees, facilitating efficient operations and budget adherence.
- Develop weekly rotas, allocating tasks and monitoring performance.
- Oversee cost management, including budget planning and profit analysis.
- Ensure high customer satisfaction through exceptional service and issue resolution.
- Achieved high levels of stock control with regular inventory checks.
- Maximised sales, ensuring store environment consistently followed published planograms and branding standards.
Retail Kiosk Staff
Constellation
Nottingham, United Kingdom
2022.08 - 2023.06
- Assisted in retail and bar operations at football stadiums.
- Supported management of kiosks in fast-paced settings.
- Provided customer service to fans during match days.
- Helped maintain cleanliness and organisation of kiosks.
- Contributed to positive fan experiences at football clubs.
- Collaborated with team members to handle cash transactions accurately.
Customer Service and Senior Sandwich Artist
Resso Holdings Subway
Nottingham, United Kingdom
2022.08 - 2023.06
- Assisted in preparing sandwiches based on customer requests and dietary preferences.
- Gained experience in customer service while working in a bustling restaurant environment.
- Followed food safety and sanitisation protocols during sandwich preparation.
- Welcomed customers with a friendly and professional attitude.
Senior Project Manager
LCWL EVENTS & HOSPITALITY PYT LTD
2022.01 - 2023.01
- Assisted in managing and logging pre-activity agreements for events.
- Supported event planning processes using scrum principles.
- Coordinated with teams to ensure all agreements are documented accurately.
Education
M.Sc. - Project Management
Nottingham Trent University
Nottingham 2022.09 - 2023.10
Diploma - Graphic Designing
Arena Animation
IndiaBCom - Bachelors of Commerce
Delhi University
IndiaSkills
- Operations Management
- Cost Reduction
- Inventory Control
- Food and beverage knowledge
- Staff Training and Development
- Budget Administration
- Interpersonal and written communication
- Food Safety Compliance
- Leadership excellence
- P and L responsibility
- Business development
- Supply chain management
- POS system operation
LANGUAGES
English
Proficient (C2)
REFERENCES
References available upon request
References
References available upon request.
Timeline
General store manager
SUBWAY
2023.06 - 2026.02
M.Sc. - Project Management
Nottingham Trent University
2022.09 - 2023.10
Retail Kiosk Staff
Constellation
2022.08 - 2023.06
Customer Service and Senior Sandwich Artist
Resso Holdings Subway
2022.08 - 2023.06
Senior Project Manager
LCWL EVENTS & HOSPITALITY PYT LTD
2022.01 - 2023.01
Diploma - Graphic Designing
Arena Animation
BCom - Bachelors of Commerce
Delhi University