Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Saron Abyot

Greater London,United Kingdom

Summary

Detail-oriented professional specializing in front office operations, with advanced communication and organizational skills. Proven track record in problem-solving, strategic planning, and maintaining documentation accuracy in compliance with protocols. Recognized for reliability and professionalism, consistently exceeding expectations in support of team objectives.

Overview

4
4
years of professional experience

Work History

Site Screening Receptionist

Parexel International Corporation
Harrow, United Kingdom
08.2023 - 05.2025
  • Served as primary contact for clinical trial volunteers, medical professionals and corporate visitors in a regulated environment.
  • Ensure all participants meet compliance with ICH-GCP and GDPR standards verifying of identification and medical eligibility.
  • Manage and safeguard confidential clinical records, organise secure documentation flows and liaise with EPCU Teams.
  • Support cross department operations by processing volunteer reimbursements, preparing meeting material and site visit logs.
  • .Maintain a calm and courteous front desk under time sensitive and high pressure conditions.

Front of House Receptionist

Orega
08.2022 - 03.2023
  • Coordinated meeting room bookings, event catering and audio-visual set up for executive presentations.
  • Implemented dynamic operational procedures to ensure delivery of excellence.
  • Implemented dynamic operational working procedures to support the delivery of operational excellence.
  • Handled database updates and digital file management aligned with data security and integrity requirements.
  • Streamlined office operations to increase efficiency.
  • Controlled inventory relevant to the reception area for sustained supply levels.
  • Maintained visitor logs meticulously, aiding in security management.

Hotel Receptionist

The Westbourne Hotel
Richmond, Richmond upon Thames
08.2021 - 02.2022
  • Processed customer bookings through Oracle Hospitality and prepared registration cards to ensure smooth check-in processes.
  • Facilitated easy communication with non-English speaking guests using translation skills when necessary.
  • Reduced wait times with high-speed processing of reservations.
  • Streamlined check-in procedure by efficiently handling guest documents.
  • Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
  • Kept reservations systems up-to-date for clear availability management.
  • Took payments using card readers and POS machines.

Receptionist

Harbour Hotel, Spa & Gym
03.2021 - 06.2021
  • Produced, filed, and forwarded high quality reports to appropriate personnel by email.
  • Demonstrated extensive knowledge of Microsoft Office Suite, delivering effective, efficient record-keeping and documentation processes.
  • Oversaw office inventory by restocking supplies and generating purchase orders.
  • Carried out basic day-to-day administrative tasks to support smooth-running company operations.
  • Maintained excellent relationships with clients to keep business profitable, positive and co-operative during contract negotiations.
  • Recorded and reconciled cash transactions in an efficient and accurate manner.
  • First Aid Experience and Certificate upon request.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Maintained accurate and up-to-date records for smooth handovers.

Education

GCSEs -

Douay Martyrs Catholic School
Ickenham

B.S. -

School of Oriental and African Studies University of London

Skills

  • Oracle Hospitality Systems Trained
  • Front desk security protocols
  • Discretion and confidentiality
  • Project scheduling
  • Data Entry
  • Problem-solving
  • Communication skills
  • Strategic planning
  • Front Office operations
  • Documentation accuracy
  • Telephone protocol knowledge
  • Advanced typing speed
  • Professional etiquette
  • Customer Service

Languages

Amharic
English
Korean

References

References available upon request.

Timeline

Site Screening Receptionist

Parexel International Corporation
08.2023 - 05.2025

Front of House Receptionist

Orega
08.2022 - 03.2023

Hotel Receptionist

The Westbourne Hotel
08.2021 - 02.2022

Receptionist

Harbour Hotel, Spa & Gym
03.2021 - 06.2021

GCSEs -

Douay Martyrs Catholic School

B.S. -

School of Oriental and African Studies University of London

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Saron Abyot