SAROJ KUMAR BEHERA
NOIDA
Summary
Delivery professional specializing in logistics coordination and timely deliveries. Expertise in client relationship management and issue resolution to uphold service quality. Proficient in route planning, vehicle maintenance, and safety protocols. Committed to punctuality and efficiency, leveraging customer feedback to enhance delivery operations.
Overview
1
1
Language
6
6
years of professional experience
Work History
Delivery Partner
Swiggy
10.2024 - Current
- Managed cash transactions for cash-on-delivery parcels, recording payments accurately each stop.
- Delivered goods to customer premises within set timeframes, keeping punctuality high.
- Maintained contact with the control centre, sharing and receiving critical updates.
- Followed despatch orders carefully to complete accurate, on-time delivery routes.
- Applied customer feedback to refine service levels and improve delivery efficiency.
Relationship executive
ElasticRun
04.2020 - 09.2024
- Worked with team members to meet daily service goals.
- Resolved customer complaints using clear communication and step-by-step problem solving.
- Met service-time and service-quality targets consistently.
Education
Bachelor of Arts - Arts
Indira Gandhi National Open University
Balasore, OR01-2022
Skills
- Customer service
- Delivery logistics
- Communication skills
- Team collaboration
- Time management
- Problem solving
- Customer feedback
- Performance tracking
Languages
English
Elementary
A2
Hindi
Upper Intermediate
B2
odia
Proficient
C2
Timeline
Delivery Partner
Swiggy
10.2024 - Current
Relationship executive
ElasticRun
04.2020 - 09.2024
Bachelor of Arts - Arts
Indira Gandhi National Open University