Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

Saroj Saroj

Digital Marketing

Summary

* Innovative Call Center Representative with [Number] years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.

*Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

* Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

* Goal-oriented worker with outstanding knowledge of [Type] organization and [Type] product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and [Type] talents. Committed to best-in-class customer service and maintaining professionalism.

Overview

2
2
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Call Center Customer Service Specialist

jio
karnal
01.2021 - 08.2022
  • Educated customers on company systems, form completion and access to services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Answered over [Number] calls per shift to meet fast-paced call center demands.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Master of Science - Master of Science

Ravensborn
Canary Wharf
09.2022 - 08.2023

Skills

    Call center operations

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Certification

Garment desinging

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Master of Science - Master of Science

Ravensborn
09.2022 - 08.2023

Call Center Customer Service Specialist

jio
01.2021 - 08.2022
Saroj SarojDigital Marketing