Sarise Anderson

• Provide operational and administrative support across multiple projects, ensuring effective coordination and service delivery in a fast-paced environment.
• Build positive working relationships with internal and external stakeholders, acting as a key point of contact for enquiries and day-to-day support.
• Manage competing priorities, schedules and documentation, ensuring tasks are completed accurately and within deadlines.
• Resolve queries proactively and collaborate across teams to identify solutions and improve processes.
• Maintain confidential records and organisational systems, ensuring accuracy and compliance with internal procedures.
• Support onboarding activities and administrative processes, helping to create a positive experience for new employees.

• Managed a high volume of student enquiries relating to tuition fees, payments and financial administration.
• Provided student-centred support, helping students navigate financial processes and resolve complex account queries.
• Collaborated with Registry and Admissions department to investigate and resolve student record discrepancies.
• Maintained accurate student financial records, processing payments, refunds and credit notes in line with university procedures.
• Built positive relationships with students through sensitive communication and effective problem-solving.
• Supported the timely resolution of outstanding accounts while ensuring a professional and empathetic approach to student interactions.

Mental Health & Wellbeing Officer

• Provided wellbeing support to students through face-to-face and virtual appointments, helping them access appropriate internal and external support services.
• Coordinated referrals between academic departments and professional services, facilitating timely access to support for students.
• Supported the delivery of workshops focused on resilience, stress management and mental health awareness.
• Collaborated with academic services to support student wellbeing initiatives and enhance the student experience.
• Managed sensitive student enquiries with empathy, professionalism and discretion.
• Maintained confidential student records in compliance with safeguarding and data protection regulations.

Fees Office Assistant

• Managed a high volume of student enquiries relating to tuition fees, payments, funding and financial administration.
• Collaborated with internal departments to investigate and resolve student account discrepancies, ensuring a positive student experience.
• Advised students facing financial difficulties on payment options, ensuring they received suitable guidance and support.
• Maintained accurate financial records and processed payments, ensuring compliance with university policies and enhancing financial administration.
• Processed refunds, payments plans and financial adjustments while maintaining accuracy and compliance.

Student Information Officer

• Managed a high volume of student enquiries using SITS, providing accurate guidance and support through face-to-face interactions.
• Escalated complex issues and complaints to senior staff to ensure timely resolution and maintain operational efficiency.
• Supported students throughout the student journey by coordinating timetabling, facilitating campus transfers, and managing academic administration.
• Facilitated enrolment and induction for international students, ensuring comprehensive support throughout the process.

Reception Manager

• Coordinated student induction activities across departments to enhance integration and engagement.
• Oversaw administrative processes to ensure accurate completion and compliance with organisational standards.
• Managed reception area and team, providing exceptional customer service and maintaining high standards of professionalism.

• Carried out administrative operations and IT support across 20 financial advisory firms.
• Coordinated executive schedules and internal communications.
• Dealt with client enquiries via phone, email, and face-to-face interactions.
• Managed front office operations to maintain exceptional guest service standards in a high-volume environment.

• Processed student applications and supporting documentation, contributing to streamlined admissions workflow.
• Registered new students and coordinated induction activities, facilitating seamless integration into academic environment.
• Maintained accurate student records in CRM systems, ensuring data integrity and enhancing communication.
• Issued official student documentation such as student status and council tax exemption letters to facilitate financial relief for students.