Summary
Overview
Work History
Education
Skills
Websites
Languages
Professional Highlights
Timeline
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Saria Hayek

Saria Hayek

Dubai

Summary

A Regional Director of Sales and Marketing with over 19 years of professional experience. Specialized in Strategy Management, Operational Management, and Market Expansion. Recognized for leading efforts in marketing and sales in collaboration with stakeholders to drive revenue and facilitate strategic partnerships, while improving processes and establishing an enabling environment for growth. A record of achieving year-on-year growth in sales and exceeding targets. Holder of two degrees.

Overview

20
20
years of professional experience

Work History

Regional Director

Pansophic Learning (iCademy Middle East)
Dubai
10.2017 - 02.2024
  • Directed B2B marketing and sales strategy across the MENA region, focusing on partnerships with schools, government bodies and corporate organizations.
  • Developed and maintained B2B partnerships with educational institutions, ministries and commercial entities, establishing and nurturing over 25 corporate relationships.
  • Negotiated and closed B2B deals for online schooling, SEN and learning center services, contributing to revenue growth from AED 12M to 42M during tenure.
  • Cascaded annual strategies into operational roadmaps with objectives, KPIs and targets, and ensured sign-off on key deliverables with internal stakeholders.
  • Managed two media agencies in the USA & Dubai to optimize marketing spend and achieved yearly savings of 10% of budget.
  • Collaborated with digital marketing teams to produce content highlighting success stories and program strengths, generating qualified B2B leads.
  • Directed and mentored a team of six members with a leadership development approach for succession planning.
  • Built and maintained strategic partnerships with governmental bodies and educational ministries to promote the association's programs.
  • Enhanced efficiency by 50% by streamlining application and payment processes, doubling workflow speed.

Business Development & Partnerships Manager

K12.com / iCademy Middle East
Dubai
10.2014 - 09.2017
  • Identified and targeted potential students and partners through online platforms, local events and outreach campaigns.
  • Collaborated with the admissions team to streamline the enrollment process and ensure a positive experience for prospective students.
  • Established partnerships with local businesses, educational institutions and community organizations to increase awareness and boost enrollment.
  • Planned promotional events, workshops and seminars showcasing the academy's programs and faculty expertise.
  • Launched digital marketing campaigns targeting local audiences to enhance the academy's online presence and drive inquiries.
  • Analyzed enrollment data, market conditions and demographic information to refine recruitment strategies.
  • Implemented the curriculum and platform at multiple schools and administered accounts with 20+ commercial entities.
  • Led student recruitment activities through telephone and face-to-face meetings with an average of 60 prospective students and parents daily.
  • Managed recruitment of 350+ students annually across the online school, SEN program and learning center in the UAE and MENA region.
  • Tracked and reported student recruitment metrics, including inquiries, applications and enrollment rates.
  • Enrolled over 300 students in one year and exceeded the annual sales target by 50% more than required.

Business Development Executive

Thomson Reuters
London
07.2008 - 09.2010
  • Identified and pursued new business opportunities to drive revenue growth, focusing on key sectors and clients within the Middle East and North Africa (MENA) region.
  • Nurtured relationships with potential clients, understanding needs to tailor and present financial information products.
  • Conducted market research to stay informed of industry trends and competitors, adapting sales strategies to meet changing market demands.
  • Liaised with cross-functional teams, including marketing and product development, to align sales efforts with company objectives and client feedback.

Customer Service Agent

Singapore Airlines
London
09.2005 - 09.2007
  • Acted as the primary contact for premium and VIP passengers, ensuring a seamless and high-quality journey and airport experience.
  • Coordinated closely with airport operations, cabin crew and other teams to facilitate smooth boarding, check-in and special assistance needs.
  • Provided guidance to passengers regarding flight schedules, lounge access, baggage handling and airport services.

Marketing Research Consultant

RONIN
London
06.2004 - 06.2005

Education

Master's Degree - International Human Resource Management

University of Royal Holloway
Egham, UK
06.2013

Bachelor's Degree - Business Management

University of Sunderland
Sunderland, UK
06.2008

Skills

  • Strategic Planning
  • Market Research
  • Regional Sales
  • Business Development
  • Campaign Management
  • Marketing & Rebranding
  • Stakeholder & Partnership Management
  • Relations Management
  • Project Management
  • Leadership Development
  • SOPs & KPIs
  • Reporting
  • Salesforce

Languages

  • Dutch
  • English
  • Arabic

Professional Highlights

  • Drove annual revenue from AED 12M (10/2017) to AED 42M (02/2024) by directing sales & marketing of the online school, learning center, and SEN program.
  • Instituted a new learning center in Dubai and exceeded the target of 50 to 300 students annually.
  • Built over 20 partnerships with educational organizations in the MENA region, achieving substantial sales growth that doubled during the period.
  • Developed annual strategies to increase student admissions for programs and courses offered by the academy, and monitored competitor activities and market trends to identify new opportunities.
  • Achieved the highest lead-to-enrollment conversion on the team at 40%+ (10/2014) and 50%+ (10/2015).
  • Overachieved monthly & quarterly sales targets at Thomson Reuters through prospecting and consultative selling.
  • Addressed and resolved hundreds of passenger inquiries and service requests at Singapore Airlines, maintaining high standards of customer satisfaction and airline reputation.

Timeline

Regional Director

Pansophic Learning (iCademy Middle East)
10.2017 - 02.2024

Business Development & Partnerships Manager

K12.com / iCademy Middle East
10.2014 - 09.2017

Business Development Executive

Thomson Reuters
07.2008 - 09.2010

Customer Service Agent

Singapore Airlines
09.2005 - 09.2007

Marketing Research Consultant

RONIN
06.2004 - 06.2005

Master's Degree - International Human Resource Management

University of Royal Holloway

Bachelor's Degree - Business Management

University of Sunderland
Saria Hayek