SARFO OWUSU ANSAH
Manchester
Summary
Four years’ experience as an educational counsellor for a top agency in Ghana that recruited students for further education abroad in the top destinations which includes the UK, Canada, Australia, the USA and other destinations like Ireland. Recently graduated MSc Economics and pursuing strong interest in the Data Science and Machine Learning. Major areas of interest include the financial markets and entrepreneurship.
Experienced Branch Manager excelling in team leadership and operational improvements. Delivered significant customer satisfaction enhancements and streamlined processes to boost productivity. Achieved notable growth in branch performance through strategic planning and staff development.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Branch Manager
ASTOLINKS INTERNATIONAL
Asokwa
10.2023 - 09.2024
- Facilitated managing and training newly employed staffs
- Ensured the branch runed smoothly on daily basis
- Ensured compliance of employees with company’s rules and regulations
- Collaborated in setting targets for market expansion, diversifications and adoption of new strategies for growth
- Engaged with management on regular meetings for company’s growth
- Tracking and reporting on weekly activities of branch for assessment and evaluation of progress towards targets
- Managed customer experience by ensuring customers issues are resolved and feedback acquired for further enhancement of services
Senior Educational Counsellor
ASTOLINKS INTERNATIONAL
Asokwa
09.2021 - 09.2023
- Lead counselling team to meet 99% percent of weekly conversion target
- Lead team achieve 95% of monthly revenue targets between 2022 to 2023
- Managing clients’ applications
- Counselling clients on decision regarding the right study destination and programme selection
- Addressed students’ issues regarding school application
- Counselling clients on preparation of travel documents for visa purposes
- Collaborated with clients to make payments of fees and other miscellaneous purposes
- Achieved outstanding and professional relationship with leadership with the goal of driving efficiency and delivering proper on operational goals
National Service Person
ASTOLINKS INTERNATIONAL
Asokwa
10.2020 - 08.2021
- Managing clients’ applications
- Counselling clients on decision regarding the right study destination and programme selection
- Addressed students’ issues regarding school application
- Counselling clients on preparation of travel documents for visa purposes
- Collaborated with clients to make payments of fees and other miscellaneous purposes
- Supporting application team to meet 95% of set target for application intakes 2020-2021
Teacher
PASTOR ABAIDOO PREPARATORY SCHOOL
Odorkor- Accra
09.2015 - 08.2016
- Plan and prepare rules and regulations that enhanced effective teaching and learning
- Plan, prepare and deliver instructional activities that facilitate active learning experiences
- Prepare schemes of work and lesson plans
- Establish and communicate clear objectives for all learning activities
- Prepare classroom for class activities and provide a relevant learning materials
- Identify and select different instructional resources and methods to meet the pupil’s varying need
Education
MSc - Economics
UNIVERSITY OF LIVERPOOL
LIVERPOOL, United Kingdom 09.2024 - 09.2025
Bachelor of Science - Development Planning
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI, Ghana 09.2016 - 11.2020
Skills
- Management (90% of goals by end of 2nd quarter 2024)
- Communication
- Performance tracking
- Customer experience management
- Revenue generation
- Client relationship building
- Teaching methodologies
- Data Analysis and Interpretation
- Technical Plan Preparation
- Stata
- GIS
- SPSS
- Staff training
- Daily operations management
- Compliance enforcement
References
References available upon request.
Timeline
MSc - Economics
UNIVERSITY OF LIVERPOOL
09.2024 - 09.2025
Branch Manager
ASTOLINKS INTERNATIONAL
10.2023 - 09.2024
Senior Educational Counsellor
ASTOLINKS INTERNATIONAL
09.2021 - 09.2023
National Service Person
ASTOLINKS INTERNATIONAL
10.2020 - 08.2021
Bachelor of Science - Development Planning
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
09.2016 - 11.2020
Teacher
PASTOR ABAIDOO PREPARATORY SCHOOL
09.2015 - 08.2016