SARFARAZ TAQUI
Rugby,Warwickshire
Summary
Detail-oriented professional with proficiency in SQL, MS Excel, Asana, and MS Office. Demonstrates strong organisational skills and a commitment to efficiency in task management. Aspires to leverage technical expertise to drive operational excellence in future roles.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work history
Senior Program Manager
Amazon
London
2021.07 - 2025.11
- Owned and scaled Amazon’s EU Yard Capacity Planning strategy, managing an OpEx of $32MM to ensure sufficient trailer parking capacity across 50 sites; delivered $4MM+ in cumulative cost savings through predictive modelling and vendor optimization
- Directed a portfolio of cross-functional transformation programs (Operations, Finance, legal, HR, Tech) to standardize and automate process for payments to delivery partners – achieving $10MM annual cost savings in 2023 and $15MM in 2024.
- Developed and launched a weather management platform to mitigate adverse weather impacts across the EU network, improving customer experience +2.4% QoQ and influencing incident management framework for Amazon EU transportation network.
- Led and mentored a team of Program Managers and Operators, driving professional growth, program delivery consistency and stakeholder alignment across global markets (EU and NA).
- Founded and scaled the Incident Management Team to enhance real-time operational agility – reducing Mean Time to Detect by 15 minutes per major event and improving customer satisfaction +5% YoY.
- Amazon is a trillion-dollar world’s largest ecommerce company and has more than 1.5 million staff globally and Amazon logistics is one of the biggest parcel delivery carriers.
Program Manager II
Amazon
2017.04 - 2021.07
- Built and led a team of 12 Program Managers and Operators to enhance Fulfillment Center (FC) Yard processes, improving on-time departure rates by 3% QoQ.
- Delivered $2.6MM cost savings by streamlining asset transfer mechanisms and eliminating process inefficiencies across the EU network.
- Partnered with tech teams to design and deploy a digital check-in system for truck operators – improving check-in cycle time from 6mins to 3mins per truck.
- Established operations in Southern EU, enabling seamless customer fulfillment during rapid regional expansion.
Program Manager I
Amazon
2013.09 - 2017.04
- Centralized UK & Germany transport operations, implementing process to streamline operations from ground up (0 -> 1).
- Implemented a Transport Management System (TMS) improving visibility for 3P carriers and trained central teams on its use – a key enabler for scaling EU logistics.
- Launched a 24/7 operations center, ensuring proactive issue management across multiple markets.
Business Development Associate
Flipkart.com
Bengaluru
2011.11 - 2013.09
- Expanded product category growth (Indian-language books), increasing orders by 10% YoY.
- Optimized customer returns for apparel nationwide, saving $500K annually through improved reverse logistics and vendor accountability.
- Managed six vendor portfolios, improving product selection, availability and profitability.
- Flipkart.com (parent company: Walmart) is one of the largest ecommerce companies in India generating $560B revenue and has 20,000+ staff. It has 48% market share in Indian e-commerce industry. It has its own Unified Payment Interface (UPI) helping customers to have best customer experience.
Education
Post Graduate Program - Business Management
IILM Institute of Higher Education
2010.01 - 2012.01
Bachelor of Technology -
Jawaharlal Nehru Technological University
Skills
- SQL (Basic)
- MS Excel
- Asana
- MS Office
Websites
LANGUAGES & CITIZENSHIP
English
Hindi
British Citizen (UK Passport)
CORE STRENGTHS
- Strategic Program Leadership
- Process Transformation
- Cross-Functional Stakeholder Management
- Cost Optimization
- Automation & Data-Driven Decision-Making
- Operational Scaling
- Change Management
- Leadership & Team Development
Timeline
Senior Program Manager
Amazon
2021.07 - 2025.11
Program Manager II
Amazon
2017.04 - 2021.07
Program Manager I
Amazon
2013.09 - 2017.04
Business Development Associate
Flipkart.com
2011.11 - 2013.09
Post Graduate Program - Business Management
IILM Institute of Higher Education
2010.01 - 2012.01
Bachelor of Technology -
Jawaharlal Nehru Technological University