Summary
Overview
Work History
Education
Skills
Timeline
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Sarfaraz Mohammed

Southampton,STH

Summary

Enthusiastic candidate with solid theoretical knowledge in manual testing, eager to secure an entry-level position. Detail-oriented and analytical, with a strong understanding of testing methodologies. Ready to apply my skills and learn from hands-on experience to ensure software quality. A proactive team player with excellent communication abilities, committed to contributing effectively to testing processes. recently finished MSC Business and Management at University of Portsmouth.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Optum Global Solutions
09.2021 - 10.2022


  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Complete oversight of Operations, Training, and Compliance for aligned teams.
  • Making sure to meet the SLAs and reach/exceed the revenue targets.
  • Creating and implementing workflows to facilitate structured support in all areas and issues.
  • Conceptualizing and implementing new strategies to reduce cycle time and increase in productivity.
  • Monitoring productivity and quality of the aligned teams on a daily basis and providing feedback on the areas of concerns.
  • Performing daily huddles and weekly / Bi-weekly “One on One” sessions with the team members to carry out their job effectively.
  • Creating dashboards for corporate reporting and leading weekly meetings with the Client on process progress and updates.
  • Responsible for the client dealing and tracking all client feedbacks and queries and responding them on timely basis.

Team Lead

IKS Health
05.2012 - 09.2021


  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

Education

MSC Business And Management -

University OF Portsmouth
Portsmouth. United Kingdom.
10.2023

Bachelor of Science - BSC Computer Science

St' Francis Xavier's Degree College
Hyderabad. India
06.2014

Skills

  • SQL and Database Testing
  • Manual Testing Techniques
  • Test Reporting and Documentation
  • Analytical Thinking
  • Communication Skills
  • Time Management
  • Problem Solving
  • Critical Thinking
  • Organizational Skills

Timeline

Assistant Manager

Optum Global Solutions
09.2021 - 10.2022

Team Lead

IKS Health
05.2012 - 09.2021

MSC Business And Management -

University OF Portsmouth

Bachelor of Science - BSC Computer Science

St' Francis Xavier's Degree College

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Sarfaraz Mohammed