Summary
Overview
Work History
Education
Skills
References
Personal Information
Certification
References
Timeline
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Sarfaraz Khalid

Sarfaraz Khalid

Birmingham

Summary

Senior technician with over 15 years of experience in the water industry, specializing in network validation and leakage detection. Proven expertise in DMA integrity testing, step-testing, pressure testing, and mains isolation across North Central London and Thames Valley. Skilled in investigating DG2 issues and illegal connections, ensuring compliance and operational efficiency.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Senior Technician

P n Dalys
03.2025 - Current
  • Step Testing / Validation
  • Training staff with no experience in the industry
  • Carrying out surveys on DMA’s
  • Validating DMA’s
  • Pressure testing and Flow testing district meters
  • Carrying out step testing
  • Pressure logging DMA’s
  • Work Related Qualifications: Thames Water Accredited Valve Operator VO3, Unit 2 Street Works signing, Lighting and guarding, SHEA Nation Water Hygiene Course, Tanker Training Course (SO19)

North London Supervisor

Thames Water
09.2010 - 09.2024
  • Trained and mentored staff on safety protocols and best practices.
  • Monitored compliance with environmental regulations and standards.
  • Led team meetings to discuss project updates and address concerns.
  • Collaborated with cross-functional teams to resolve operational issues.
  • Directed and supervised team of 10 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.

Warehouse Manager

Unipart Automotive Ltd
12.2006 - 07.2010
  • Managed daily warehouse operations and ensured efficient workflow.
  • Supervised inventory control and maintained accurate stock levels.
  • Coordinated shipping and receiving processes to optimize logistics.
  • Trained and mentored staff on safety protocols and operational procedures.
  • Implemented best practices for warehouse organization and layout efficiency.
  • Oversaw equipment maintenance and ensured proper functionality.
  • Collaborated with cross-functional teams to enhance service delivery processes.
  • Ensured that all orders were accurately fulfilled in a timely manner.

Temporary Courtesy Car Driver

Solus Norwich Union
02.2006 - 11.2006
  • Delivered courtesy cars to customers across the Greater London area.
  • Offered a professional service when liaising with customers and discussing repairs in order to encourage repeat business and recommendations.
  • Picked up customer vehicles for repairs and transported them to depot.
  • Remained flexible and responded to ever changing demands of business.

Customer Service Assistant

Atlantic Electrics Ltd
08.2003 - 10.2005
  • Company Overview: a store specializing in household electrical equipment
  • Dealt with customers face to face and over the phone within Atlantic Electrics Ltd.
  • Maximized opportunities for profit.
  • Organised and made stock orders.
  • Took telephone orders and managed related paperwork.
  • Cashing up at end of every day.
  • A store specializing in household electrical equipment

Customer Service Assistant

Wilkinsons
11.2002 - 08.2003
  • Dealt with customers face to face offering advice on the best DIY products for each individuals needs.
  • Responsible for stock control and ensure a maximum range of products were available to customers at all times.
  • Gave excellent customer service both during and after sale.

Education

Plumbing & Gas Installation Level 1 & 2 -

College of North West London
Willesden
01.2011

GNVQ - IT Engineering

College of North West London
Wembley park
01.2001

GNVQ - IT Engineering

College of North West London
Willesden
01.2000

GCSE’s - English, Maths, Science, Geography, Art, History, French

Copland Community School
Wembley
01.1999

Skills

  • Step testing
  • Pressure testing
  • DMA validation
  • Staff training
  • Survey analysis
  • Compliance monitoring
  • Team leadership
  • Problem solving
  • Effective communication
  • Attention to detail
  • Safety awareness
  • Troubleshooting and resolution

References

Available upon request

Personal Information

Hobbies: Socializing with family and friends, Listening to music, Watching movies, Browsing the internet and keeping up to date with new technologies and current affairs, Keeping fit by going to the gym, Thai Boxing, and playing snooker, Car enthusiast, Full UK driving license

Certification

  • Thames Water accredited valve operator VO3 / LTO certified
  • Tanker Training Course (SO19)
  • Unit 2 & 10 Street Works signing, lighting, and guarding certified supervisor
  • Manual handling, NSRW card
  • IOSH Managing Safely Course
  • First Aid Course
  • Shea National Water Hygiene Course
  • Running an investigation course

References

References available upon request.

Timeline

Senior Technician

P n Dalys
03.2025 - Current

North London Supervisor

Thames Water
09.2010 - 09.2024

Warehouse Manager

Unipart Automotive Ltd
12.2006 - 07.2010

Temporary Courtesy Car Driver

Solus Norwich Union
02.2006 - 11.2006

Customer Service Assistant

Atlantic Electrics Ltd
08.2003 - 10.2005

Customer Service Assistant

Wilkinsons
11.2002 - 08.2003

Plumbing & Gas Installation Level 1 & 2 -

College of North West London

GNVQ - IT Engineering

College of North West London

GNVQ - IT Engineering

College of North West London

GCSE’s - English, Maths, Science, Geography, Art, History, French

Copland Community School

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