Sarbjit Sohal
Ickenham
Summary
TAP Accredited Technology Trainer with over 15 years of experience delivering Training. Proven ability to translate complex technical concepts into engaging, user-friendly content for diverse business audiences. Adept at virtual and in-person training. LMS management, curriculum development, and stakeholder engagement. Strong background in Microsoft 365, collaboration tools, security awareness, and enterprise systems.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Technology Trainer
Latham & Watkins LLP
London
06.2022 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Technology Support Trainer
Latham & Watkins LLP
London
06.2010 - 06.2022
- Delivered comprehensive technology support and flexible training to partners and staff.
- Designed and executed training initiatives tailored to individual needs with legal, HR, and BD teams.
- Facilitated various training methods, including one-to-one and remote sessions via Zoom, Teams.
- Provided training on Windows 10, IManage, Adobe, Intapp DTE and other critical legal applications.
- Coordinated learning projects, managing resources and timelines effectively.
- Mentored new Technology Support Specialists, ensuring continuous skill development.
- Administered onboarding processes for new starters across all systems.
- Troubleshot operational issues in hardware and software while maintaining asset inventory.
IT Support & Co-ordinator
Wragge & Co LLP
Birmingham/London
10.2004 - 05.2010
- Delivered comprehensive technical support for applications including Laserforms and Adobe Acrobat.
- Configured and supported video conferencing, digital cameras, MFDs, and networked printers.
- Managed mobile office operations, including pool laptops and Blackberries.
- Collaborated with third-line teams and vendors to resolve complex hardware and software issues.
- Coordinated upgrades and rollouts in alignment with change control procedures.
- Assisted Telecoms Manager with telephone queries and faults as required.
- Maintained accurate asset records and updated knowledge on new software.
- Provided training cover for new joiners during trainer's absence.
IT Service Desk
Cadbury Schweppes
Birmingham
01.2004 - 10.2004
- Provide telephone and email support to Cadbury staff based in Europe, the Middle East and the Asia Pacific region. Supporting 4000+ users in UK alone.
- Support applications such as SAP, Mainframe, Unix, Lotus Notes, Remedy, MS Office suite, Ipass & VPN among others. Trouble-shooting remotely.
- Ensure that reported issues are accurately recorded on Remedy. Escalating issues to users and appropriate support teams. Working to strict SLA’s. Manage faults by taking ownership of all calls as well as liaising with 2nd and 3rd line engineers, application support teams and external parties to log, escalate and resolve calls.
Account Manager
New Horizons Computer Learning
Birmingham
03.2003 - 11.2003
Education
Bachelor of Science - Computer Studies and Business (Minor)
Brunel University London
Uxbridge 09.1999 - 06.2002
Skills
- Enterprise Technology Training
- Global Stakeholder Engagement
- Microsoft 365 (Teams, OneDrive, SharePoint, Excel, Word, PowerPoint, Outlook)
- Instructional Design & E-learning
- Learning Management Systems (LMS)
- Change Management & User Adoption
Core Competencies
- Data Analytics & Reporting Tools (My Learning)
- Virtual Training Platforms (Zoom, WebEx, Teams)
- Security Awareness Programs
- Communication skills
- Public speaking
- Programme development
Affiliations
- Cooking, Reading, TaiChi, Socializing with different people.
Certification
Microsoft Office Specialist: Excel Associate Certificate. TAP Accreditation for Online Learning.
Languages
English
Fluent
Accomplishments
Microsoft Office Specialist: Excel Associate Certificate. TAP Accreditation for Online Learning.
Timeline
Technology Trainer
Latham & Watkins LLP
06.2022 - Current
Technology Support Trainer
Latham & Watkins LLP
06.2010 - 06.2022
IT Support & Co-ordinator
Wragge & Co LLP
10.2004 - 05.2010
IT Service Desk
Cadbury Schweppes
01.2004 - 10.2004
Account Manager
New Horizons Computer Learning
03.2003 - 11.2003
Bachelor of Science - Computer Studies and Business (Minor)
Brunel University London
09.1999 - 06.2002
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