MS Office
Saray Almenara Suarez
London
United Kingdom
Summary
Proficient in performing administration skills with a passion for technology. I am meticulous in my work and use analytical reasoning as well as creative thinking for problem solving. Resourceful and adaptable in any given situation. Hard-working and motivated with an enthusiastic approach to life. Bilingual with excellent communication skills.
Currently, and since April 2021 I am doing a HR Toolkit course from Udemy.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
12
12
Certificates
2
2
Languages
Work History
Assistant Manager of Operations
Body World
London
12.2018 - 03.2020
- Supervised operations team to support operational excellence and excellent customer service.
- Organising team schedules and rota's
- Ensuring the team follow company policies
- Solid IT skills and knowledge of relevant software programs
- Leasing with the manager on duty, daily
- Communicate customers issues via email, or face to face
Customer Care Officer
Air France Airline
London
03.2018 - 11.2018
- Investigated and resolved customer inquiries and complaints regarding their pre/post departure flights and any others inquiries via email
- Developed and updated databases to handle customer data
- Represented the company in customer communications and maintained high level of customer services
- Followed company procedures , including records, keeping and filing, CRM processes, raising service orders and call outs, and following queries.
- Aviation software / tools knowledge's: FIDELIO - OSCAR - KLM(Daily Plan, Daily Report , OCC), AF(Toulouse) , Refunds (Siera , RPS) , WCCD, Baggage ( World Tracer ) , Check-in records ( Epax ).
Surveyor & Data Entry
Quantarc Ltd
London
10.2014 - 01.2018
- Temporary spaces utilisation surveys in several campuses at Kingston University
- Creating records of surveys results
- Maintaining the level of Health and Safety in each space and enforcing this when necessary
- Supervising staff on-site
- Examine previous records and evidence to ensure data accuracy
Customer Services Representative & Team Leader
Ripley's
London
11.2015 - 09.2017
- Represented the company in customer communications and maintained high levels of customer services
- Maintained a positive and motivated attitude when interacting with customers and team members
- Provided management with feedback on customer attitudes and maintained records of customer feedback
- Liaised with sales team to identify and qualify for sales opportunities
- Maintained adequate stocks of stationery/ordered supplies as necessary
Skills
Technophile
undefinedSoftware
G-Suite
Social Media
Windows/iOS
Troubleshooting/Software Installation
Certification
- (Present) Digital Marketing ~ Google Digital Garage
Education
Administration Management
IES Laguna
Tenerife (Spain) 09.2003 - 09.2007
Secretarial Administration
IES Laguna
Tenerife (Spain) 01.2008 - 12.2009
Timeline
- (Present) Digital Marketing ~ Google Digital Garage
04-2022
Apr 2022 - 5 Days Coding Challenge ~ Code Institute London
04-2022
Nov 2021 - VTCT Employability Skills ~ Strive Training
11-2021
Apr 2022 - Human Resources Diploma ~ New Skill Academy
04-2021
Present - HR Toolkit - Udemy
04-2021
Feb 2021 - Customer Services ~ LinkedIn Learning. Handling-abusive customers / Customer services specialist / De-escalating intense situations
02-2021
Graded Examination in Spoken English ~ Trinity College London - Grade 5 with Merit
10-2020
Assistant Manager of Operations
Body World
12.2018 - 03.2020
Customer Care Officer
Air France Airline
03.2018 - 11.2018
Nov 2017 - Leadership Management & Administration Diploma ~ Adams Online Academy
11-2016
Customer Services Representative & Team Leader
Ripley's
11.2015 - 09.2017
Professional Business Administration ~ WLC (OCR - Oxford Cambridge and RSA)
10-2015
Jul 2015 - Pearson BTEC Workskills ~ WLC
07-2015
Jan 2015 - Health & Safety ~ Seetec
01-2015
Surveyor & Data Entry
Quantarc Ltd
10.2014 - 01.2018
Feb 2014 - City & Guilds Certificate in Customer Services ~ WLC
01-2014
Secretarial Administration
IES Laguna
01.2008 - 12.2009
Administration Management
IES Laguna
09.2003 - 09.2007
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