Saravanan G
Chennai,India
Summary
Results-driven Outlet & Beverage Manager with a proven track record in overseeing high-volume restaurant and bar operations. Skilled in staff management, customer service excellence, and inventory control to ensure smooth daily operations and maximize profitability. Expertise in designing innovative beverage menus, executing successful promotional events, and maintaining compliance with health and safety regulations. Adept at fostering a collaborative team environment, resolving conflicts, and delivering exceptional guest experiences. Passionate about enhancing operational efficiency and driving business growth through strategic planning and leadership.
Overview
1
1
Certification
Work history
Outlet Manager & Beverage Incharge
Radisson Blu Hotel & Suites
Chennai, India
12 2022 - Current
- Pre opened "Kari Theory" a restro bar serves Tamil Nadu Street food, Fine wines & spirits
- Beverage Incharge of the Hotel
- Handled customer complaints professionally, resolving issues promptly.
- Scheduled shifts and managed staffing levels to ensure optimal service.
- Conducted performance evaluations and addressed staff concerns
- Maintained high standards of customer satisfaction through prompt and professional service.
- Resolved customer complaints and ensured a positive guest experience.
- Monitored inventory levels and placed timely orders for beverages, supplies, and equipment.
- Conducted regular stock audits and minimized waste or shrinkage.
- Prepared financial reports and tracked sales performance to meet revenue targets.
- Implemented cost-saving measures while maintaining service quality.
- Designed and updated beverage menus, introducing seasonal and innovative cocktails.
- Collaborated with suppliers to source premium products and negotiate pricing.
Management Trainee
Grt Hotels And Resorts
Chennai, India
08 2021 - 11 2022
- Learn and assist in managing daily restaurant operations, including opening and closing procedures.
- Monitor and maintain the quality of food, service, and ambiance to meet company standards.
- Support scheduling and staff assignments to ensure smooth workflow and adequate coverage.
- Oversee cleanliness and compliance with health and safety regulations.
- Participate in on-the-job training programs to understand all aspects of restaurant operations.
- Shadow managers to learn decision-making, conflict resolution, and leadership techniques.
- Develop knowledge of company policies, procedures, and best practices.
- Assist in managing customer relationships and resolving complaints promptly.
- Ensure high levels of guest satisfaction by addressing customer needs efficiently.
- Monitor customer feedback and suggest improvements to enhance the guest experience.
Assistant Manager (Retail & Logistics Operations)
Reliance Retail E-commerce
Coimbatore , India
08 2020 - 07 2021
- Operated Jio Mart operation at North Coimbatore region
- Managed daily operations to ensure smooth running of the shop floor
- SAP Expert
- Handled customer complaints effectively
Business Development Associate
BYJU'S
Chennai, India
04 2020 - 07 2020
- Responsible to achieve business target by usining generated leads
Dishwasher
Sheraton park Hotel &Towers
Chennai, India
08 2014 - 03 2015
- Worked closely with kitchen team, contributing to overall service excellence.
- Loaded, ran and unloaded dishwashing machines to increase overall efficiency.
- Maintained Hygiene & Cleanliness of the Kitchen & Utilities
Education
Bachelors In Hotel Administration - Hospitality
IHM Chennai
07/2017 - 06/2020
Diploma In Hotel Management - Hospitality
Trinity Culinary Academy
07/2015 - 05/2017
Skills
- Customer satisfaction
- Hiring and training
- Inventory control
- Brand building
- Budget supervision
- Menu compilation
- Pricing strategy
- promotion strategy
Awards & Accomplishments
- SICA 2018 (Bronz Medal) - Best cocktail & Mocktail
- SICA 2023 (Silver Medal) - Best cocktai & Mocktail
- Times Food & Nightlife 2023 - Best Streetfood restaurant - For Kari Theory
- Global Food & Hospitality Awards 2023 - Best Gastro Pub - For Kari Theory
- Restaurant & Nightlife awards 2024 - Indian Cuisine chain of the year - For kari theory
- Food connoisseurs 6th Edition - Best Streetfood - For Kari theory
Certification
- WSET Level 2 in wines
- WSET Level 1 in Spirits
- Train the trainer
Languages
Tamil
Native
English
Advanced
Timeline
Outlet Manager & Beverage Incharge
Radisson Blu Hotel & Suites
12 2022 - Current
Management Trainee
Grt Hotels And Resorts
08 2021 - 11 2022
Assistant Manager (Retail & Logistics Operations)
Reliance Retail E-commerce
08 2020 - 07 2021
Business Development Associate
BYJU'S
04 2020 - 07 2020
Dishwasher
Sheraton park Hotel &Towers
08 2014 - 03 2015
Bachelors In Hotel Administration - Hospitality
IHM Chennai
07/2017 - 06/2020
Diploma In Hotel Management - Hospitality
Trinity Culinary Academy
07/2015 - 05/2017