Summary
Overview
Work History
Education
Skills
Timeline
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Saravana Namasivayam

Woodford

Summary

With over 19 years of diverse industry experience, experienced transformation, risk, and strategy leader. Specialization in driving transformation, managing risk, and implementing strategic initiatives. Proven track record of leading complex projects within customer-centric, regulatory, and governance environments. Expertise in enhancing operational efficiency, optimizing costs, developing outsourcing strategies, and driving digital growth. Successfully delivered impactful business transformations and fostered innovation within highly motivated and collaborative teams. Currently serving as a board trustee for a Chartered Institute and providing strategic risk management advice to a charity.

Overview

22
22
years of professional experience

Work History

Senior Finance Strategy Transformation Manager

Lloyds Banking Group
11.2022 - Current
  • Responsible for the multi-year finance transformation roadmap, strategy, of the finance function and benefits
  • Delivered high Quality strategy and benefits updates for CEO, CFO, GEC, Audit Committee consumption
  • Key achievement: Setup a new regulatory team from scratch and developed and delivered a complex notification to the regulators in 6 months
  • Presented to Group CFO for sign off and this was approved by the regulator without further questions
  • Facilitated discussions on benefits with the business and lab leads and finding a solution to track these
  • Deputising for Head of Function and presenting at department wide events and leadership meetings

Senior Audit Manager and Portfolio Lead

Lloyds Banking Group
05.2018 - Current
  • As a portfolio lead, acting as a 3rd line business partner to Senior business stakeholders and delivering audit plan
  • Leading a portfolio of audits and teams on high risk and large-scale audits, setting standards and driving on-time delivery at each stage of the engagement lifecycle
  • Producing impactful audit reports using advanced data analytics and insights (across the full spectrum of ratings) influencing stakeholders to improve the control environment and working collaboratively with business owners to close actions
  • Building effective relationships, managing and influencing senior stakeholder and acting as business partner attending senior risk committees
  • Planning of agile audits (scrum) and managing the audit universe and audit coverage according to risk profile, thematic, and regulatory lenses
  • Experience of delivering audits across conduct, regulatory, legal and Ops resilience lenses for retail and commercial banking on Property, people, payments, IT, data/cyber, finance and supplier audits and coaching and developing teams on methodology and best practice
  • Responsible for roll out of agile and scrum audit practices and coaching across the function
  • Hand selected by leadership for a high-profile secondment into a strategic development hub to deliver change and develop tools, systems and more agile, efficient ways of working for the department
  • Part of team shortlisted for the Audit & Risk awards ‘Outstanding financial services sector team 2020’

Senior Manager Operational Framework Risk

Lloyds Banking Group
05.2022 - 11.2022
  • As part of development plan, I secured a secondment to further deepen risk knowledge across the organisation
  • Managing the Operational Risk Framework for the retail bank
  • Managing a team of 9 risk SMF's to manage engagement and the embedding of RCSA risk system and Ops framework in areas such as handbook, scenarios, material events, losses etc
  • Developing and mapping a new risk hierarchy and managing the complex transition from retail to consumer relationship and lending businesses following the restructure announcements
  • Part of Operational risk SLT, developing talent, succession, and delivery of the overall work plan

Senior Strategy, Innovation & Coach

Lloyds Banking Group
07.2021 - 05.2022
  • Programme management of strategic change value streams and innovation of tooling, systems, practices and more agile, efficient ways of working for the Audit department
  • Leading the development, roll out and coaching of Continuous Improvement and Agile audit framework
  • Test and learn pilots, then embedding across entire banks function
  • Including methodology and practice changes, systems, and process
  • Facilitating Chief Auditor and Product Owner discussions to setup the 3-year strategic refresh
  • Delivered metrics and planning to drive continuous Improvement and efficiency on delivery plan and managing costs optimisation plans and benefits tracking

Director Business Performance & Planning Director

Lloyds Banking Group
11.2016 - 05.2018
  • A business consultancy service to MD for Mid Markets and front-line relationship managers
  • To ensure the development and articulation of business plans, target setting and measures including scorecards
  • As a business partner to the CEO, MD and top team, build and provide regular analysis, reporting and key insight on core performance measures to orchestrate 1-3-year planning view of client and colleague targets and growth commitments across entire mid markets community (national, regional, area and colleague)
  • Develop and deliver key weekly and monthly colleague reports and monthly, executive and bespoke dashboards and reporting to MD, CB Exec and Group Executive on performance measures (scorecards, P&L, actuals etc.)
  • Analyse how revenue has performed, and impact on balance sheet (ROE, ROTE, Economic Value, RWA, Regulatory)
  • Programme manager for entire corporate bank major transformation of reporting to strategic platform via offshore data services into an automated MI hub to free up time, cost and resource and promote a self-service digital MI culture
  • Responsible for e2e resource, risk, testing, controls, benefits realisation, delivery and deployment
  • Supporting MD with developing business strategy on key franchise and medium-term growth plans by developing and launching initiatives
  • Recruited and developed a high performing virtual team across multiple locations and business areas

Senior Manager Shared services BPO Strategy, Planning & Insight

Lloyds Banking Group
06.2013 - 11.2016
  • Lead and shape the Group Ops strategic roadmap, capability and headcount for the banks offshore and outsourcing operations (India and Philippines)
  • Oversight of c
  • 4000 heads with 2 external suppliers in 2 countries (India and Philippines)
  • This includes commercial banking, web chat, payments, mortgages, collections, fraud, pensions, savings and PPI work
  • Partner and provide concierge service and insight to MD/Directors and SLT’s wanting to take work offshore shared services
  • Programme manage the transformation project portfolio into the offshore and supplier estate developing and delivering on a 3 year road map impacting 4,000 people across geographies
  • Defined and delivered Webchat project offshore growing to 80 FTE in 2 countries and undertook supplier and competitor analysis to understand what journeys and processes other banks were undertaking saving of £800k
  • Developed and tested shared services resiliency and BCP plans in conjunction with UK and offshore stakeholders
  • Guided and helped deliver first stage of a strategic internal review with McKinsey’s and created a 3-5 offshore plan for the bank for GEC and CEO consumption
  • Developed detailed analysis, business case and corporate strategic roadmap options for 4 Group Exec /CEO discussions on offshoring/shared service appetite and opportunity assessment across the group which led to a key decision point for next 3 years
  • Oversight and assurance of supplier performance, creating strong governance on new work and pilots offshore
  • Working with Group audit and risk partners to continually assess and test shared services operational risks
  • Helped take annual audit from amber to green by working with onshore and offshore operations and supplier stakeholders to implement and embed changes
  • Chair monthly performance, KPI and operational reviews with senior internal and supplier stakeholders

Deputy Programme Director & Transformation Lead

Lloyds Banking Group
07.2011 - 06.2013
  • Saravana built a team and lead the creation / delivery of major transformation programmes for online banking
  • These targeted issues which held back key customer journeys and user growth and realised cost savings by migrating customers and transactions to online-line by understanding drivers and failure demand from branch and telephony channels
  • Key achievements: Developing multi-channel migration and IB call/ cost reduction initiatives and delivering change projects within a complex IT and change environment
  • These delivered c.£1m recurring savings per annum (FTE and Active user)
  • Rolled out demand capture tools into Glasgow, Leeds and Newport IB telephony sites which for the first time gave robust root cause of top failure call drivers
  • This allowed me to build an opportunity roadmap (password resets, MI, payments, 7 day rule etc.) and put tangible benefits (AHT/FTE) to business case for targeted process improvements
  • Redesign and input into the banks payment processes (including international) for online and mobile to enhance security and experience
  • Sought digital exec approval to deliver a complex fix to the banks ‘7 day’ IB fraud rule, cleansing 60million OCIS customer numbers in 3 days and which led to a 12% reduction in overall volumes and complaints
  • Facilitated sessions with externals to develop and deliver a pilot into TB to coach customers to self-service in the digital channel through ‘assistive tools and conversations
  • This proved that a migration opportunity of 7.7% or 21m calls was feasible to unlock a £4m benefit
  • Managed the digital supplier team on interim basis and negotiations with SMS banking provider for 5% cost saving

Strategic Reporting, Planning & Analysis Manager

Lloyds Banking Group
07.2010 - 07.2011
  • Business partnering the loans executive (sales, marketing, business development and pricing), I was responsible for monthly and quarterly financial, business plan and forecasts, focusing on new business growth and impacts to in year income and the medium term plan
  • Key achievements: Challenging the business to deliver targets and helping facilitate commercial discussions to develop new propositions for additional in year income
  • This lead to an additional £3m of income stretch that was met
  • Worked with Branch network to develop personal loan propositions and colleague incentives to improve conversions and meet one year plan
  • Lead the development across multiple regional performance teams on enhancement of business planning cycle, reducing time (by 2 weeks and FTE effort by 22%) and improving accuracy and reliability
  • Lead for Loans (EU divestment of loans portfolio): Responsible for shaping the to complete Due Diligence

Management Consultant, Finance Transformation

Capgemini Consulting
09.2008 - 07.2010
  • Saravana advised clients on organisational and process productivity and efficiency, shared services, business performance management, (BPM) and process optimisation and outsourcing/offshore strategies
  • He delivered projects on his own and as part of larger global teams, identifying sales opportunities and helping to develop accounts and relationship
  • Pan-European project experience in financial services, global manufacturing, life sciences and UK and overseas Government departments
  • Projects and experience include; Radical transformation (outsourcing and offshoring) of a private equity back office and payments operations
  • Lead on large scale systems and process transformation for several major government departments
  • Design, built and implemented a global KPI dashboard for a European finance shared services
  • Divestment of retail and commercial branch network for large retail bank
  • Review of operating and organisational processes and developing target operating models and end state
  • Analysis, diagnosis and development of solutions using models built from large data sets
  • Major SAP upgrade and re-platforming (HMRC)
  • Project Management Office experience (manage multiple projects, change requests, governance, risks and issues)

Senior Business Partner & Finance Analyst

American Express
03.2008 - 09.2008
  • Providing decision support to the head of the fast growing smart chip franchise arm of the card business
  • Business partnering the Managing Director and providing planning, analysis and modelling on revenue and pricing rolling forecasts for new deals
  • Lead and develop in year planning and operational target setting process across Amex partner teams
  • Working with Indian offshore teams to improve management reporting and invoicing
  • Controlling and delivering month-end results including a foreign subsidiary
  • Key achievements: Sent to a loss making French subsidiary in order to trouble shoot and improve financial efficiency and effectiveness

Finance Analyst

FTSE International
06.2007 - 03.2008
  • Company Overview: A world-leader in the creation & management of over 100,000 equity, bond & hedge fund indices such as the FTSE 100
  • Responsible for Group Costs and the management of the Purchase Ledger and payments function
  • Production of monthly management accounts, reconciliations and analysis
  • Variance and cost analysis, KPI’s, balance score card, and commentary across regions
  • Managing the relationship and transition to an outsourced purchase ledger and accounts payable provider in the Philippines
  • Responsible for the production/ distribution of management report packs to Board executives and budget holders
  • (Including Heads of IT, HR & Legal)
  • Managing key Balance Sheet accounts such as Fixed Assets, Prepayments & Creditors and the audit process
  • Key achievements: Business partnered the head of IT to roll out a new electronic purchase order system across the company
  • Driving forward finance process improvements with the outsourced finance back office provider
  • A world-leader in the creation & management of over 100,000 equity, bond & hedge fund indices such as the FTSE 100

Finance and planning manager and Sustainable Operations Strategy Lead

HM Treasury
12.2002 - 06.2007
  • Company Overview: HER MAJESTY’S TREASURY, Westminster
  • Managing the finances (c
  • £50m budget & £100m asset base) and procurement for Treasury Corporate Services
  • Finance Business Advisor to senior management and Ministers on merger/ shared services, cost efficiency and headcount
  • Providing value added monthly reporting and advice to the Director of Operations and heads of Human Resources, Strategy, IS, Finance, Ministerial Offices and Building & Legal Divisions
  • Manage the annual business planning and target setting process for internal directorates
  • Advising and developing business cases and cost vs
  • Benefit models and risks registers for a Shared Service programme for three entities involving Finance, HR & IT departments
  • Key achievements: Advising on and helping deliver the shared services transformation project with a £4m saving realised
  • Managing and improving an underperforming finance team into a model one
  • HER MAJESTY’S TREASURY, Westminster

Finance Manager / Consolidation Accountant

Home Office HQ
12.2002 - 06.2007
  • Managing group finances & reporting (£4billion per annum) for the Prisons, Probations, Youth Justice and Parole Boards across the UK
  • Providing monthly-consolidated management group accounts with commentary
  • Advising units on, in-year financial and Government accounting issues
  • Challenging forecasts and figures provided by units, and creating bespoke Oracle reports
  • Key Achievements: Implementation of a new ORACLE 11i ERP system (testing and training)
  • Reducing the monthly reporting cycle and improved quality of reports

Education

BSc. Comb (Hons) - Biochemistry & Management

The University of Liverpool
06.2000

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Cambridge Tutors College
01.1997

A-Level - Biology (A), Maths (B), Chemistry (C)

Whitgift School
06.1996

Skills

  • Agile
  • Scrum Master (SAFe)
  • Product Owner (Turbo Scrum)
  • Lean basics
  • Data analytics
  • Business Partnering & C Suite level engagement
  • Qualitative analysis
  • Quantitative analysis
  • Management consulting tool kits
  • AI and Data for Business & Technology
  • Collaborate cross-functionally
  • Audit & Risk management
  • Change management
  • Strategic planning

Timeline

Senior Finance Strategy Transformation Manager

Lloyds Banking Group
11.2022 - Current

Senior Manager Operational Framework Risk

Lloyds Banking Group
05.2022 - 11.2022

Senior Strategy, Innovation & Coach

Lloyds Banking Group
07.2021 - 05.2022

Senior Audit Manager and Portfolio Lead

Lloyds Banking Group
05.2018 - Current

Director Business Performance & Planning Director

Lloyds Banking Group
11.2016 - 05.2018

Senior Manager Shared services BPO Strategy, Planning & Insight

Lloyds Banking Group
06.2013 - 11.2016

Deputy Programme Director & Transformation Lead

Lloyds Banking Group
07.2011 - 06.2013

Strategic Reporting, Planning & Analysis Manager

Lloyds Banking Group
07.2010 - 07.2011

Management Consultant, Finance Transformation

Capgemini Consulting
09.2008 - 07.2010

Senior Business Partner & Finance Analyst

American Express
03.2008 - 09.2008

Finance Analyst

FTSE International
06.2007 - 03.2008

Finance and planning manager and Sustainable Operations Strategy Lead

HM Treasury
12.2002 - 06.2007

Finance Manager / Consolidation Accountant

Home Office HQ
12.2002 - 06.2007

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Cambridge Tutors College

A-Level - Biology (A), Maths (B), Chemistry (C)

Whitgift School

BSc. Comb (Hons) - Biochemistry & Management

The University of Liverpool

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Saravana Namasivayam