Sarath Suresh

Technical Assistant

University of East London

London

10.2022 - 04.2023

Achieved proficiency in Active Directory domain management, leading to a 20% reduction in account setup time and a 15% decrease in security incidents
Consistently achieved compliance with SLAs by consistently meeting or exceeding established response and resolution times for service requests and incidents
Successfully elevated unresolved issues or breaches of SLAs to management, ensuring swift action and resolution
Orchestrated granular permissions and group affiliations, resulting in a 30% reduction in unauthorized access attempts and a 25% increase in data security compliance
Managed access to network resources with robust policies, resulting in a 20% decrease in unauthorized access incidents and a 15% improvement in network security compliance
Proactively resolved technical issues, leading to a 15% decrease in average response time and a 20% increase in user satisfaction ratings
Efficiently supported users, resulting in a considerable decrease in average resolution time and maintaining 99% uptime for critical systems
Spearheaded Excel database management for crucial system information, resulting in a significant reduction in search time and a notable improvement in system efficiency
Led specialized software applications management, achieving a considerable reduction in system downtime and a notable increase in user satisfaction
Conducted precise configurations for new laptops and implemented CPU replacements, resulting in a significant boost in system performance and a notable enhancement in energy efficiency
Developed and implemented a color-coded system for network cables, leading to a considerable reduction in troubleshooting time and a significant increase in network uptime
Produced detailed network diagrams, resulting in a significant reduction in network troubleshooting time and a considerable increase in network efficiency.