Sarath Jacob
Dundee,Augus
Summary
Accomplished professional with a strong foundation in strategic planning, marketing, and accounting. Demonstrates exceptional problem-solving abilities and remains calm under pressure. Proven leadership and team-building skills, coupled with excellent communication capabilities. Committed to driving organisational success through innovative strategies and effective management.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Hygiene Department
MOWI CPUK
Edinburgh, United Kingdom
10.2023 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Supervisor
LULU INTERNATIONAL EXCHANGE LLC
Dubai, United Arab Emirates
12.2021 - 04.2023
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Facilitated monthly training sessions for enhanced staff performance.
- Coordinated with other supervisors to maintain consistency across shifts.
- Improved team efficiency by implementing new scheduling practices.
- Managed daily operations to increase productivity.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Identified potential risks and mitigated them through proactive measures.
- Ensured smooth operations with regular maintenance checks.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Provided constructive feedback to staff for improved performance levels.
- Supervised activities of workers and enforced safety regulations.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Estimated costs, generated reports, and maintained detailed records.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
Corporate Relationship Officer
UAE Exchange Centre LLC
Dubai, United Arab Emirates
07.2014 - 11.2021
- Participated in team meetings and contributed valuable insights derived from customer interactions,.
- Trained new employees in handling customer relationships proficiently,.
- Recommended changes in products and services based on feedback from clients, enhancing business offerings.
- Coordinated with other departments for seamless service delivery to clients.
- Managed high-value accounts, ensuring maximum client retention.
- Collaborated with sales team to understand client needs more effectively.
- Established rapport with clients to facilitate open communication lines.
- Maintained comprehensive records of all interactions with clients for tracking progress.
- Adhered strictly to company policies whilst dealing with customers, maintaining professional integrity at all times.
- Presented complex information in an easy-to-understand manner, boosting client trust and loyalty,.
- Streamlined communication process, making it more efficient and less time-consuming for clients.
- Conducted regular follow-ups to ensure client satisfaction levels remained optimal.
- Negotiated deals with customers, resulting in mutual benefits.
- Improved customer relationships by addressing their queries and concerns promptly.
- Assisted in conflict resolution, leading to improved customer satisfaction.
- Educated customers about company products, services and special offers.
- Kept records of all contact with clients using CRM system.
- Nurtured positive customer relationships to increase satisfaction and loyalty.
- Delivered team objectives according to business development strategy.
Education
Masters of Business Administration - Finance And Marketing
Hindustan College of Arts & Science
Coimbatore, India 08.2011 - /2013
Bachelor of Commerce - Finance
Mahatma Gandhi University
Kottayam, India 08.2007 - 05.2010
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Leadership
- Strategic planning
- Marketing
- Accounting
Affiliations
- Cricket
Certification
Information security awareness and fraud Awareness, Terrorist related money.
Money Laundering, FX training & Fake note detection.
Languages
English
Fluent
Hindi
Upper intermediate
Accomplishments
Best Cooperate Desk Award.
References
References available upon request.
Timeline
Hygiene Department
MOWI CPUK
10.2023 - Current
Supervisor
LULU INTERNATIONAL EXCHANGE LLC
12.2021 - 04.2023
Corporate Relationship Officer
UAE Exchange Centre LLC
07.2014 - 11.2021
Masters of Business Administration - Finance And Marketing
Hindustan College of Arts & Science
08.2011 - /2013
Bachelor of Commerce - Finance
Mahatma Gandhi University
08.2007 - 05.2010
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