Saraswati Gurung
London
Summary
At Civil Mall, I excelled as a Clothing Sales Associate, enhancing store aesthetics through meticulous pressing and folding, and boosting sales with strategic upselling. Skilled in fitting room support and signage management, I built strong customer relationships and efficiently managed inventory. My adeptness in both interpersonal communication and organizational tasks significantly contributed to the store's customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Clothing Sales Associate
Civil Mall
01.2022 - 04.2024
Press and fold items upon arrival in store to increase visual appeal.
Encourage customers to find accessories and other upsell items to complete ensembles.
Dress and accessorize mannequins to highlight featured clothing and accessories.
Engaged with customers to build rapport and loyalty.
Answered customer questions about sizing, accessories and merchandise care.
Assisted customers with dressing rooms, including bringing clothing in different sizes and offering outfit suggestions.
Opened and closed store each day.
Handled all customer complaints and returns.
Altered clothing upon request for customer.
Special-ordered items for customers upon request.
Education
Master of Arts - Tourism And Hospitality Management
University of Sunderland
197 Marsh Wall, London11-2025
Skills
- Seasonal displays
- Fitting room support
- Signage management
- Clearance preparation
Timeline
Clothing Sales Associate
Civil Mall
01.2022 - 04.2024
Master of Arts - Tourism And Hospitality Management
University of Sunderland
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