Sara Abreu Dos Santos Paiva

Work history

Peoples Partnership

03.2025 - 11.2025

Delivered tailored customer service and technical support to members ensuring exceptional service throughout the members’ journey.
Built and maintained trust with customers, advisors, and third parties to support members, to ensure long-term engagement and retention.
Handled and resolved members' issues and complaints professionally, ensuring fair outcomes and minimal disruption.
Guided members on how to proceed to trace their pensions and seek further support.
Supported business retention by understanding members needs and providing clear, compliant, and alternative recommendations where appropriate.
Guided members on how to fill in forms and complete documentation required to proceed with their claims or gain access to their accounts.

Medserv

Haywards Heath , West Sussex

01.2025 - 02.2025

Optimised appointment scheduling to improve communication between patients and healthcare professionals.
Uphold rigorous compliance with health regulations while ensuring confidentiality of patient information.
Streamlined data entry processes, guaranteeing integrity of record keeping within company database.
Cultivated strong client relationships through effective telephone communication.
Achieved high resolution rates for customer inquiries. Resolved customer inquiries with precision to improve satisfaction levels.
Secured confidential records, preventing unauthorised access to sensitive corporate information.
Optimised workload management to meet stringent deadlines.
Coordinated personal and professional calendars, guaranteeing timely alerts for upcoming meetings and events.
Managed inquiries and coordinated responses through email and telephone communications.
Streamlined diaries and calendars to consolidate events, appointments, and holidays for improved planning efficiency.

North Downs Specialist Referrals

10.2017 - 01.2025

Lead operational processes for patient admission, ensuring efficient triaging and effective communication between clients and veterinary staff.
Successfully managed scheduling for twenty-three clinicians, resulting in a 30% increase in appointment efficiency and a 25% improvement in customer satisfaction ratings, as measured by client feedback surveys.
Managed financial transactions and insurance paperwork, streamlining operations, and enhancing customer satisfaction.
Developed training programs for new staff, fostering a collaborative and high-performing team environment.
Analysed client data and trends to forecast service demands, improving response strategies during peak periods.
Assisted vets in surgery as Trainee support nurse

Post Office Ltd

04.2015 - 07.2016

Managed diverse business operations, promoting financial products and services to meet customer needs and drive revenue.
Acquired in-depth knowledge of postal operations and logistics, providing a solid foundation for understanding delivery processes and strategies.
Enhanced communication skills through direct engagement with over 200 customers daily, facilitating effective stakeholder coordination.
Developed strong problem-solving abilities by resolving customer inquiries and challenges, optimizing processes and workflows.
Demonstrated exceptional organizational skills by managing multiple tasks in a fast-paced environment, supporting efficient operations.
Committed to customer satisfaction, consistently achieving a 100% satisfaction rate through dedicated service and support.