Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Saranya Arunagiri

London

Summary

Reliable business professional with over 6 years of experience in Project Management, Business Analysis, and Change Delivery. Proven track record of successfully managing multiple projects within Change Delivery, driving business transformation, and delivering value-added services. Adept at stakeholder management, workshop facilitation, process mapping, and data analysis to support service optimization and change initiatives.

Overview

9
9
years of professional experience
1
1
Certification

Work history

Business analyst

Children's Investment Fund Foundation
London
06.2024 - Current
  • Currently working as a Business Analyst within the Change Delivery team, supporting strategic, regulatory, and business transformation projects by identifying challenges and delivering customer-focused solutions.
  • Conducted ‘as-is’ and ‘to-be’ process analysis, creating detailed process maps to identify inefficiencies and recommend improvement opportunities.
  • Managed and triaged incoming change requests in Monday.com for CRM, Power BI, and Fluxx, ensuring thorough requirement analysis, backlog grooming, and effective solution delivery within scope, time, and budget constraints.
  • Designed and implemented a Power BI Learning & Development (L&D) dashboard, enabling streamlined tracking and reporting of key metrics to support strategic initiatives.
  • Supported ETL processes by collaborating with technical teams to map data flows, streamline data extraction, transformation, and loading for CRM, Power BI, and Co-Funding workflows, ensuring accurate and efficient data integration.
  • Defined and maintained RACI matrices to clarify roles, responsibilities, and accountability across project stakeholders.
  • Supported the end-to-end project lifecycle, assisting Project Managers with impact assessments, feasibility studies, and solution designs to drive project success.
  • Collaborated with cross-functional business and technical teams to gather, document, and refine requirements, ensuring alignment with organisational goals and strategic priorities.

Business Operations Analyst

COMMVAULT
10.2020 - 06.2022
  • Conducted Impact Mapping and RAID Analysis of Kore IIoT product's features, and created a RAID board, resulting in successful program planning, carrier analysis, and platform migration.
  • Prioritized customers, and performed Gap Analysis of customer requirements and existing features, documented potential risks, and recommended enhancements to solve business needs, which was well received and implemented by management.
  • Developed effective relationships with key stakeholders, achieving customer satisfaction by 97%.
  • Promoted business change that is in line with the project plan to encourage high solution uptake.
  • I was responsible for eliciting requirements, acting as a liaison between internal and external stakeholders, assisting Solution architects in developing the architecture of the system, managing the Sprint delivery by creating Epics and Stories in JIRA, assisting Project/Program managers in various capabilities, reviewing test plans, performing UAT and communicating proactively about the deliverables with external stakeholders.
  • Conducted surveys, interviews, workshops, and job shadowing with key business users to collect information on business processes and user requirements. Produced project artifacts, including project proposals (introduced SOP templates), business requirements documents, and project and implementation plans.
  • Analysed key aspects of the business, performed Risk and Impact Analysis to evaluate factors driving results, and summarised them into presentations.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives, resulting in a 30% reduction in customer escalations.
  • Managed the month-end process including full post-end reporting to key stakeholders.


Business Analyst

VERITAS-CONCENTRIX
09.2018 - 09.2020
  • Worked closely with stakeholders, including IT administrators, End users, Compliance officers, Vendors and Service providers to elicit, analyse, and document business requirements to ensure that customer problems are front and centre.
  • Collaborated with the Product Owner, software developers, UI/UX designers, and other stakeholders to translate business requirements into comprehensive solution designs, including user stories, wireframes, and functional & non functional specifications.
  • Developed test cases, conduct user acceptance testing (UAT), and validate software solutions to ensure they meet the needs and expectations of end-users.
  • Provided training and support to end-users and team members, to ensure successful adoption of new Backup and recovery job changes as well as supporting our onboarding clients to ensure the best possible customer experience.

Analyst

Movate
06.2016 - 08.2018
  • Worked closely with end-users to assess business/ home requirements, support change and deliver high-quality customer experiences.
  • Provided day-to-day technical support to staff members, ensuring smooth operation of hardware and software technologies.
  • Collaborated with Global IT Support team and utilised ServiceNow to address recurring technical issues, identifying training or documentation requirements, and implementing appropriate solutions.
  • Responded to incidents on-site, providing precise time estimations and managing customer expectations.


Education

Bachelor of Science - Computer Science and Engineering

ANNA UNIVERSITY

Skills

  • Business Analysis
  • Dynamic365 CRM, FLUXX, PowerBI
  • Risk & Gap Analysis
  • Cross-Functional alignment
  • Project Plan & Documentation
  • Agile Methodology, Waterfall,CI/CD model
  • Project and Program Management
  • Mondaycom, JIRA, OpenProject, Asana
  • Lucid Chart, Mantis
  • Stakeholder Management
  • Change Delivery
  • Customer Journey Analysis
  • Resource Planning and Workforce Management
  • Change Management
  • Scrum and Sprint Planning
  • SWOT and SMART Analysis,
  • Visio, MS Office, Slack, Trello, and Confluence

Certification

  • APMG Agile Project Management Foundation and Practitioner (04/2025- 04/2030)
  • IIBA Certified Business Analysis Professional (CBAP) (08/2023 - 08/2026)
  • Commvault Certified Professional (03/2022)
  • AWS Cloud Practitioner (03/2019)

Timeline

Business analyst

Children's Investment Fund Foundation
06.2024 - Current

Business Operations Analyst

COMMVAULT
10.2020 - 06.2022

Business Analyst

VERITAS-CONCENTRIX
09.2018 - 09.2020

Analyst

Movate
06.2016 - 08.2018

Bachelor of Science - Computer Science and Engineering

ANNA UNIVERSITY

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