Saranika Sivanesan

A day full of stress and work overload can make the incoming customers annoyed or angry at even small things and sometimes it is unavoidable. When such situations do arise, I try to cope with their negative emotions and try my best to help them solve the problem as much as I can.

Although unpleasant, I believe these encounters have mentally prepared me to remain clear-minded and optimistic during unpredicted situations.

Responsibilities of this role include:

• Employing a forward-thinking mindset to anticipate and quickly eliminate issues on shift.
• Maintaining a team-oriented atmosphere with open communication and quick conflict resolution.
• Supervising activities of workers and enforcing safety regulations.
• Training and mentoring new employees to maximise team performance.

My time working as a pharmacy dispenser has given me a deep understanding of the importance of accurate and efficient medication dispensing and counselling and has instilled in me a strong commitment to patient safety and satisfaction.

Responsibilities of this role:

• Monitored inventory and purchased orders to maintain consistent stock.
• Endorsed high-volume prescription forms.
• Provided bespoke service to patients, accurately meeting healthcare needs and promoting loyalty.
• Priced and labelled medications with high accuracy.
• Answered questions and offered advice to inform patients regarding prescription orders.
• Followed legal and professional standards, maintaining the best possible compliance with applicable regulations.
• Stayed up-to-date on NHS payment and exemption rules.
• Engaged with GPs and local practices to drive service provisions.
• Processed and dispensed prescriptions to doctors' instructions.
• Kept up-to-date prescription records for reliable reference.

I was allowed to manage a COVID-19 vaccination centre, where I was responsible for coordinating and administering vaccinations to the community. This experience allowed me to make a tangible impact in the fight against the pandemic. I also had the opportunity to interact with patients of diverse backgrounds, which enabled me to understand the importance of cultural competency in healthcare and the importance of providing patient-centred care.

Responsibilities of this role:

• Book and manage appointments.
• Keep an up-to-date information on the patient's vaccine record.
• Order sufficient vaccines each week to cope with the demand.
• Carefully checking each patient's medical records before vaccine administration to check eligibility and prevent overdose of vaccine.

• As an assistant manager, I was able to work closely with our existing and new clients.
• Whether that’s promoting our work units as a starting point for new entrepreneurs or attending to any complaints/requests made by existing clients
• Since our company was a well-established group in the UK, the pressure to keep up a high standard of performance and establish a healthy relationship with our community was a required characteristic expected of the employees
• This provided me with an opportunity to test myself if I will be able to survive in the field of work.