Saran Srinivasan
Watford,Hertfordshire
Summary
Results-driven and customer-focused professional with a diverse background in sales, account management, and technical support. Proven track record of building strong client relationships, driving sales growth, and delivering tailored solutions to meet customer needs. Skilled in managing multiple accounts, negotiating deals, and providing exceptional service to ensure client satisfaction. Excellent communicator with strong problem-solving abilities and a passion for delivering results. Ready to leverage my expertise in sales strategy, client relations, and account management to contribute to the success of your team.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
Work history
International Hardware Support
08.2021 - 10.2022
- Provide tech support through chat or phone to troubleshoot hardware issues
- Responds quickly to customer requests for escalations by contacting the owning engineer's manager - Uses service request quality guidelines when placing entries in SRs
- Diagnosing and solving hardware or software faults and replacing parts/devices as required
- Monitors translation queues to make sure translations occur in a timely manner
- Provides the best possible translation for both customer and internal support engineers using collaboration methods as necessary.
Sales Manager
Shoppers Stop
01.2018 - 01.2019
- Assist an average of 40 customers per day in finding the selecting items and providing recommendations which have generated a total of Rs 2,00,000 in additional revenue
- Providing outstanding customer service, receiving 96% in customer service feedback surveys
- Assisted team members when necessary in handling cash registers, organizing inventory - room, labeling products, and cleaning up
- Interacted with disgruntled customers by phone, email, and in-person to assist them with store credits, returns, and store/employee feedback
- Interacted with customers, floating through departments to ensure customer satisfaction
- Priced and labeled products based on management guidelines, restocked inventory, and designed store displays to increase foot traffic.
Cashier
Zara
Watford, Hertfordshire
04.2023 - Current
- Adapt to new collections, high customer traffic, and quick transactions.
- Build relationships through personalized styling advice and excellent service.
- Work with stock, visual merchandising, and management teams.
- Assist in organizing, replenishing stock, and ensuring accurate inventory.
- Meet sales targets and contribute to the store’s overall success.
- Resolve customer issues and manage high-pressure situations during busy hours.
- Promote Zara’s eco-friendly collections and sustainability initiatives.
- Develop leadership and organizational skills for potential career advancement.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Balanced till at end of day, maintaining accurate records.
- Communicated product information to customers, driving informed purchases.
- Coordinated with team members for smooth shift transitions.
Education
Master's - Strategic Marketing with global business management
University of Hertfordshire
Hatfield 09.2022 - 10.2024
Bachelor of technology - Civil Engineering
Geethanjali college of enginerring and technology
hyderabad 02.2016 - 10.2020
Intermediate - MPC
Narayana junior college
Hyderabad 05.2013 - 06.2015
Secondary school - English
Sri krishnaveni talengt school
Hyderabad2017
Additional Information
- CONTACT INFORMATION
- PERSONAL INTERESTS
Languages
English
Fluent
Tamil
Native
Telugu
Fluent
Hindi
Fluent
Accomplishments
- 1st place in the Inter-Branch Carrom Tournament, GCET 2020 - CETA 2018
- 1st in Debate Event Participant, 2017
- 2nd place in the Assembling-Dissembling Event
- 1st place in Chess, 8th Mandal Sports Meet, Private School Management Association
- 1st place in the 17th National Children's Science Congress, 2009
Affiliations
- Fitness fanatic
- Sports - Football, Cricket.
- Fashion enthusiast
EXTRA CURRICULAR ACTIVITIES
- Attended National Level Technical Symposium at JNTUA, Anantapur, and CBIT & VBIT, Proddatur
- Coordinated and volunteered in technical fests
- Captained and won cricket tournaments
- Participated in social welfare activities
- Actively involved in blood donation events
Timeline
Cashier
Zara
04.2023 - Current
Master's - Strategic Marketing with global business management
University of Hertfordshire
09.2022 - 10.2024
International Hardware Support
08.2021 - 10.2022
Sales Manager
Shoppers Stop
01.2018 - 01.2019
Bachelor of technology - Civil Engineering
Geethanjali college of enginerring and technology
02.2016 - 10.2020
Intermediate - MPC
Narayana junior college
05.2013 - 06.2015
Secondary school - English
Sri krishnaveni talengt school
Similar Profiles
Patrick KristichPatrick Kristich
Operations Supervisor at Ace Hardware Retail Support CenterOperations Supervisor at Ace Hardware Retail Support Center
Chris HinesChris Hines
Shift Supervisor/Assistant Supervisor/Lead Hand at Home Hardware Dealer Support CentreShift Supervisor/Assistant Supervisor/Lead Hand at Home Hardware Dealer Support Centre
Angelica GonzalezAngelica Gonzalez
Customer Service Specialist II at Ace Hardware, Support CenterCustomer Service Specialist II at Ace Hardware, Support Center
Tony BartonTony Barton
Duty manager at TGI FridaysDuty manager at TGI Fridays
Roxana Emanuela TomusRoxana Emanuela Tomus
Floor manager at MangoFloor manager at Mango