Saran Cissé

• Managed front-of-house operations in a new-build, “build-to-rent” property, ensuring high resident satisfaction during the mobilisation phase while adhering to relevant housing and property management regulations

• Developed a welcoming Front of House environment, demonstrating enthusiasm to build positive rapport with guests and colleagues.

• Coordinated daily with contractors on-site, ensuring compliance with Health and Safety regulations to minimise disruptions and maintain a safe environment for residents and workers.

• Operated and maintained the CRM system, managing resident data and interactions in accordance with GDPR and data protection laws.

• Conducted property viewings and move-ins, ensuring all marketing and leasing practices complied with housing law

• Helped the letting agent with their workload by managing over 50 prospect calls daily.

• Managed move-ins and move-outs, ensuring smooth transitions and compliance with tenancy agreements.

• Improved customer satisfaction by effectively handling complaints and inquiries.
• Managed high volume of inbound calls for quick resolution of customer issues.
• Ensured smooth running of operations with timely preparation of reports.
• Trained new hires for improved productivity and efficiency on the job floor.

• Operated the bakery, café, and barista sections, ensuring adherence to food safety and hygiene regulations (Food Safety Act 1990, Food Hygiene Regulations 2006).

• Managed e-commerce orders, including preparation for delivery via Uber Eats and Deliveroo

• Enforced stock rotation practices, complying with food labelling and best-before date regulations to maintain product quality and safety.

• Assisted with warehouse deliveries, stock counts, and stock checks in line with retail industry standards and company policy.

• Managed seasonal promotions and stock turnover, including compliance with pricing laws and ensuring accurate shelf labelling (Trading Standards).

• Ensured compliance with health and safety laws (Health and Safety at Work Act 1974), including maintaining a safe environment for both customers and staff.

• Oversaw daily store operations, ensuring all duties were completed in accordance with company guidelines.

• Maintained up-to-date knowledge, resulting in effective product promotion and top-notch support.
• Contributed towards achieving store targets whilst ensuring adherence to service standards.
• Resolved customer issues effectively, using interpersonal skills and conflict resolution techniques.

• Greeted and managed patients, providing excellent customer service while ensuring the confidentiality and protection of patient information in accordance with Data Protection Act 2018 and GDPR .

• Managed appointment scheduling, including handling cancellations and rescheduling, while ensuring minimal waiting times.

• Coordinated with dental practitioners and staff to prepare for appointments and assist with patient care

• Processed patient payments and managed patient records, ensuring accurate documentation and confidentiality

• Assisted with stock management and inventory of dental supplies, ensuring all products were stored in line with health and safety regulations.

• Responded to patient queries, providing information on treatments, procedures, and insurance options

• Maintained a clean and welcoming reception area