Sara Maria Trandafir
call center, receptionist, cleaner
LONDON
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment. Always up for new experiences and to learn new things.
A
Overview
6
6
years of professional experience
Work History
Cleaner
Green Fac Ma Ltd
London
02.2025 - Current
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Restocked, refreshed and sanitised bathroom facilities.
- Removed dust
Housekeeping cleaner
Dstnct Group Ltd
London
11.2024 - 04.2025
- Maintained clean and organised living spaces by performing regular deep cleaning tasks.
- Managed inventory of cleaning supplies effectively to avoid running out unexpectedly.
- Cleaned kitchens, bathrooms and shops thoroughly to service level agreements.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
Customer service representative
Math&So Ltd
London
09.2023 - 10.2024
- Advised customers on availability, pricing and location of products.
- Prepared necessary forms to complete transactions.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Customer service representative
Amazon
London
04.2019 - 07.2023
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Education
Certificate of Higher Education - Business and Management
Canterbury Christ Church University
Canterbury 06.2024 -
Skills
- Adaptable under pressure
- Compliant with instructions
- Dusting techniques
- Bin emptying
- Equipment care responsibility
- Confidentiality assurance
- Knowledge of cleaning products
- Telephone manners
- Patient attitude
- Bilingual or multilingual
- Empathy understanding
- Time-Management prowess
- Complaint resolution
Affiliations
- dancing
- reading
Languages
English
Proficient (C2)
Spanish
Proficient (C2)
Romanian
Native
Timeline
Cleaner
Green Fac Ma Ltd
02.2025 - Current
Housekeeping cleaner
Dstnct Group Ltd
11.2024 - 04.2025
Certificate of Higher Education - Business and Management
Canterbury Christ Church University
06.2024 -
Customer service representative
Math&So Ltd
09.2023 - 10.2024
Customer service representative
Amazon
04.2019 - 07.2023
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