Sarah Jane O'Hare
Belfast,Antrim and Newtownabbey
Summary
Experienced Sales Executive with a strong background in the Automotive industry, demonstrating exceptional verbal and written communication skills. Proven ability to build rapport and foster relationships, leading to consistent achievement of sales targets. Graduated from Ulster University with a degree in communication, advertising, and marketing, equipping with a diverse skill set beneficial to any organization. Committed to continuous learning and delivering excellence in every challenge undertaken.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Personal Assistant
4 Accident Management
Belfasst , Antrim
11.2024 - Current
- Resolved administrative issues promptly,
- Scheduled appointments and coordinated meetings for managing director.
- Managed correspondence, reduced response time by ensuring timely replies.
- Handled purchasing tasks for office supplies, optimised resource utilisation.
- Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
- Filed documents systematically which increased ease of access when needed.
- Updated company database regularly to maintain accurate records.
Sales Executive
Charles Hurst Lexus
Belfast, Antrim
10.2023 - 11.2024
- Facilitated customer interactions through showroom, telephone, and web channels.
- Delivered exceptional customer service to enhance satisfaction levels.
- Coordinated handover processes to ensure seamless transitions.
- Consistently surpassed daily targets and KPIs.
- Collaborated effectively within a team to achieve collective objectives.
- Demonstrated self-motivation in all tasks undertaken.
- Thrived under pressure to maintain high performance standards.
- Maintained a positive attitude to elevate customer experience.
Motability Specialist
John Mulholland Motors
Randalstown, Antrim and Newtownabbey
03.2022 - 10.2023
- Demonstrated empathy while assisting vulnerable customers, enhancing overall service experience.
- Achieved sales targets and key performance indicators consistently.
- Organised personal diary to ensure timely completion of tasks.
- Collaborated with CEO to uphold high standards of customer service.
- Excelled in both individual and team contributions.
- Performed effectively under pressure to maintain service quality.
Service Advisor
Jaguar & Land Rover Charles Hurt Belfast
Belfast, Antrim
03.2021 - 03.2022
- Facilitated effective communication with technicians to manage workloads and uphold high standards.
- Welcomed new and existing customers upon arrival at dealership for service.
- Established strong relationships with customers through rapport building.
- Handled objectives and successfully upsold services to enhance customer experience.
- Excelled in high-pressure environments, maintaining productivity and efficiency.
- Demonstrated comprehensive knowledge of products to assist customers effectively.
- Explained vehicle service details clearly to ensure customer understanding.
Senior Service Advisor
Hyundai Dalys Garage Belfast
Belfast, Antrim
03.2017 - 03.2021
- Demonstrated knowledge across all aftersales areas, balancing department profitability with customer satisfaction.
- Communicated effectively with customers and dealership staff to foster strong relationships.
- Exhibited confidence in product knowledge, enabling high levels of upselling.
- Managed technician workloads to optimise efficiency and resource allocation.
- Planned and organised daily schedules to ensure smooth operations.
- Achieved daily KPI targets through focused effort and prioritisation.
- Thrived under pressure, maintaining performance standards.
- Delivered exceptional customer experiences consistently to enhance loyalty.
Education
Bachelor of Science - BSc Communication, Advertising and Marketing (Hons)
Ulster University Jordanstown
09.2009 - 06.2011
A-Levels - Applied Double Award Applied Business
St Louise's Comprehensive College
Belfast 09.2006 - 06.2008
A-Levels - Media Studies
St Louise's Comprehensive College
Belfast 09.2006 - 06.2008
GCSEs - English
St Louise's Comprehensive College
Belfast 09.2006 - 06.2007
GCSEs - Maths
St Louise's Comprehensive College
Belfast 09.2006 - 06.2007
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
Timeline
Personal Assistant
4 Accident Management
11.2024 - Current
Sales Executive
Charles Hurst Lexus
10.2023 - 11.2024
Motability Specialist
John Mulholland Motors
03.2022 - 10.2023
Service Advisor
Jaguar & Land Rover Charles Hurt Belfast
03.2021 - 03.2022
Senior Service Advisor
Hyundai Dalys Garage Belfast
03.2017 - 03.2021
Bachelor of Science - BSc Communication, Advertising and Marketing (Hons)
Ulster University Jordanstown
09.2009 - 06.2011
A-Levels - Applied Double Award Applied Business
St Louise's Comprehensive College
09.2006 - 06.2008
A-Levels - Media Studies
St Louise's Comprehensive College
09.2006 - 06.2008
GCSEs - English
St Louise's Comprehensive College
09.2006 - 06.2007
GCSEs - Maths
St Louise's Comprehensive College
09.2006 - 06.2007
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