Sarah Jane Johnson
Summary
Experienced administrator with a strong track record in diverse office environments. Meticulous attention to detail and exceptional time management skills ensure efficient completion of tasks to the highest standards. Proficient in MS Office with advanced typing abilities. Known for dependability, hard work, punctuality, and a polite demeanor. Effective team player and self-starter who takes pride in excellent communication skills. Currently providing administrative support to the Crown Court legal and non-legal departments at the Crown Prosecution Service, where organisational prowess and strong communication abilities are essential. Seeking a new role that offers fresh challenges and increased responsibilities to further enhance skills and knowledge. Highly motivated to continue learning and professional development.
Overview
18
18
years of professional experience
Work History
Victim Liaison Officer
Crown Prosecution Service
05.2024 - Current
- To provide a quality customer service to victims of crime through effective verbal and written communications. In particular drafting letters to victims, explaining the decision or any changes in the case that they need to be aware of, based on information from the lawyers; responding to complaints, telephone enquiries from victims who may have concerns or questions about their case and addressing victim right review requests within prescribed timescales adhering to protocol.
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Provided guidance to new employees during onboarding process, expediting their integration into the organisation.
- Established effective communication channels by collaborating with various departments and stakeholders.
Administrative Officer Crown Court Unit
Crown Prosecution Service
09.2020 - Current
- To provide casework and general administrative assistance to prosecution team members
- To act as a point of contact for the unit, dealing with enquiries and correspondence in a professional and courteous manner
- Preparation of cases for court, ensuring that all case files are accounted for
- Dealing with telephone enquiries in a professional manner, linking correspondence to case files and completing related tasks on cases in accordance with prosecutor instructions Delivering at Pace
HR Training Administrator
Kreston Reeves
11.2019 - 01.2020
- Participate in creating and implementing training programs
- Maintain training records (e.g
- Trainee lists, schedules, attendance sheets)
- Book classrooms and ensure they're properly set up
- Prepare and disseminate material (e.g
- Instructional notes, feedback forms)
- Act as a point-of-contact for vendors and participants
- Handle accounts receivable and ensure invoices are paid
- Resolve issues as they arise on site
- Submit reports on training activities and results
- Recommend improvements or new programs
- Ensure employees follow established policies.
Freelance Legal Secretary/Administrator
09.2019 - 10.2019
- Answering calls, taking messages and handling correspondence
- Managing diaries and arranging appointments
- Typing, preparing and collating reports
- Electronic filing
- Organising meetings (producing agendas and taking minutes)
- Managing databases
- Prioritising workloads.
Assistant Care Home Manager
Care & Normalisation Ltd
04.2019 - 09.2019
- To deputise for and take charge of the service in the absence of the Manager
- Supporting Carers including shadowing, support visits, observations, and spot checks
- To ensure that all Quality Assurance visits and reviews are conducted in a timely and effective manner
- Ensure that care plans are reviewed in line with CQC requirements
- Planning, Coordinating and Scheduling of the service for clients
- Organising the Rota and arranging cover if required
- Recruiting and training new staff
- Administration and supporting management team
- Financial management.
Legal Secretary/ Assistant
Girlings Solicitors
11.2017 - 02.2019
- Residential Conveyancing
- TOE, Option Agreements, Lease Extension, and remortgage
- General Administration
- Mentored other members of staff in the Residential section
- Attended client meetings and assisted the partner.
Legal Secretary/ Assistant
Robinson Solicitors
- 11.2017
- Residential Conveyancing
- Conducted general admin work, using Excel and Ms Word programs
- Drafted Contracts, Deeds and documents
- Prepared completion statements and prepaid BACS and TT payments for Accounts.
Residential conveyancing and Private Client Administration Assistant
Gardner Croft LLP
10.2015 - 08.2017
- Residential Conveyancing
- General Administration
- Supported other departments as required
- Client Care Skills/ Customer Service.
Completions Officer, Shared Ownership and New Build Properties
Direction Law Solicitors
09.2014 - 10.2015
- Shared Ownership Properties
- Case Management
- General Administration
- Client meetings for new enquires.
Trainee Paralegal in Private Client
Barnes Marsland Solicitors
04.2011 - 04.2012
- Case Management
- Drafting Documents and letters to clients
- Legal Research.
Customer Service and Sales
University of Kent, Kent Union
03.2006 - 01.2011
- Working as part of a team, leading training sessions and merchandising
- File Management and Data Input
- Working as part of a team, leading training sessions and merchandising.
Education
Pearson Edexcel Level 2 Functional Skills Qualification in Maths -
NCFE Level 2 Functional Skills Qualification in English- Reading & Writing. Speaking, Listening, and Communicating. -
01.2022
(LLB) Laws Hons Degree -
01.2011
Certificate in Law and Society -
01.2009
Certificate of Higher Education in Health and Social Care -
01.2006
Access Certificate to Social Sciences -
01.2004
GNVQ In Health and Social Care -
01.2001
Skills
- Critical and Analytical Thinking
- Planning and Organisation
- Research Methods
- Time Management
- Advanced IT Skills
- Presentation Skills
- Group/Team Working
- Complex problems analysis
- Policies and procedures implementation
- Collaborative relationships
- Interpersonal abilities
- Technical knowledge
Accomplishments
Aspiring Manager Course, I achieved a pass result, by completing the course with accuracy and efficiency.
Personal Information
Hobbies: In my spare time I enjoy a variety of exercise, including weight-training, body combat and step. I enjoy hosting dinner parties and expanding my culinary skills, by cooking foods from all over the world. I also take part in the race for life each year to raise money for Cancer research.
References
References available upon request.
Aspiring Manager course
- Qualities required for effective management for new managers
- Learn to transition from a individual contributor to a manager
- Learn about key managerial skills- Communication, Leadership, Inter personal, growth and performance management, strategic thinking, delegation
- Learn key techniques to be an effective manager
Timeline
Victim Liaison Officer
Crown Prosecution Service
05.2024 - Current
Administrative Officer Crown Court Unit
Crown Prosecution Service
09.2020 - Current
HR Training Administrator
Kreston Reeves
11.2019 - 01.2020
Freelance Legal Secretary/Administrator
09.2019 - 10.2019
Assistant Care Home Manager
Care & Normalisation Ltd
04.2019 - 09.2019
Legal Secretary/ Assistant
Girlings Solicitors
11.2017 - 02.2019
Residential conveyancing and Private Client Administration Assistant
Gardner Croft LLP
10.2015 - 08.2017
Completions Officer, Shared Ownership and New Build Properties
Direction Law Solicitors
09.2014 - 10.2015
Trainee Paralegal in Private Client
Barnes Marsland Solicitors
04.2011 - 04.2012
Customer Service and Sales
University of Kent, Kent Union
03.2006 - 01.2011
Legal Secretary/ Assistant
Robinson Solicitors
- 11.2017
Pearson Edexcel Level 2 Functional Skills Qualification in Maths -
NCFE Level 2 Functional Skills Qualification in English- Reading & Writing. Speaking, Listening, and Communicating. -
(LLB) Laws Hons Degree -
Certificate in Law and Society -
Certificate of Higher Education in Health and Social Care -
Access Certificate to Social Sciences -
GNVQ In Health and Social Care -
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