Megan Jane Cook
Cardington ,Bedford
Summary
Customer Service Professional with experience across luxury hospitality, spa reception, and leisure club environments, delivering exceptional service to VIP guests, members, and luxury clientele. Skilled in managing appointments, spa reservations, membership and leisure club enquiries, and day-to-day reception duties while maintaining high standards of professionalism and attention to detail. Level 3 qualified Beauty Therapist with excellent communication, organisational, and interpersonal skills. Confident building strong relationships with members and guests, handling enquiries professionally, and creating a welcoming, personalised experience in a busy leisure and hospitality environment.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Reservations /Receptionist
Odyssey Health & Leisure & Spa
Steveange , Hertfordshire
04.2026 - Current
- Manage spa and health-club reservations, treatment appointments, amendments and cancellations by telephone and face to face.
- Welcome clients professionally and provide a friendly first point of contact within a luxury spa environment.
- Advise clients on suitable treatments, products, spa days and services, using strong product knowledge to support bookings and sales.
- Coordinate closely with therapists and other team members to ensure schedules run smoothly and client requirements are communicated accurately.
- Build positive relationships with regular clients, respond calmly to enquiries or concerns, maintain confidentiality and deliver consistently high standards of customer service during busy reception periods.
- Implement feedback for visitors, collecting insights to improve services continually.
Spa Beauty Therapist/Receptionist
Centre Parcs Woburn Forset
Woburn, Bedfordshire
01.2025 - 04.2026
- Deliver personalised, high-touch service in a luxury environment to VIP and high-profile guests, ensuring discretion, comfort and exceptional attention to detail.
- Provide each guest with exclusive, undivided attention to ensure a premium, five-star experience
- Confidently manage guest expectations, last-minute changes and challenging situations while remaining calm and solution-focused
- Support front-of-house and hostess duties when required, guiding guests and ensuring a welcoming, polished environment
- Maintain exceptional hygiene, health and safety standards in line with luxury spa regulations.
- Demonstrate flexibility whilst adapting to changing schedules or last-minute bookings.
- Assist receptionist with scheduling appointments when necessary for smooth business operations.
- Perform skin analysis tests, leading to more targeted treatment plans.
- Create memorable client experiences by delivering a warm welcome, offering refreshments for optimum customer comfort.
- Maintain exceptional client care standards through considerate communication and attention to detail throughout treatments.
- Communicated with clients between treatments to deliver consistent customer service.
Waitress
Center Parcs Woburn Forest
Millbrook , Bedfordshire
09.2023 - 01.2025
- Provided top-notch service to customers, improved overall dining experience.
- Collaborated with kitchen staff to ensure order accuracy.
- Utilised professional communication skills to resolve customer complaints.
- Met special dietary requests with careful preparation and presentation of dishes.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Enhanced guest satisfaction through attentive and prompt service.
- Accommodated special event needs, provided customised services for parties.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Greeted and escorted guests to tables.
- Checked in with customers during meals to check orders were received correctly and met expectations.
- Polished glasses and cutlery to pristine standards.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Advised customers on wine and beverage pairings with selected food items.
Part Time Bartender
Bedford Blues Rugby
Bedford , Bedfordshire
11.2022 - 02.2024
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Delivered efficient, high-quality service in busy environments
- Adapted quickly to new responsibilities and supported team members during peak times
- Developed strong teamwork, communication and workload-sharing skills
- Developed rapport with regular customers fostering a loyal customer base.
- Recommended drinks to customers, increasing overall sales.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Collected, washed and put away glassware between guests.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Kept bar service areas stocked.
Part Time Hair Salon assistant
Barnets Hair Salon
Bedford , Bedfordshire
11.2022 - 06.2023
- Assisted senior stylists during hair treatments, enhancing customer satisfaction.
- Performed shampooing and conditioning services for improved client comfort.
- Attended training sessions to upgrade professional skills.
- Followed health and safety regulations strictly, providing a safe working space.
- Handled telephone inquiries professionally increasing overall client satisfaction.
- Maintained exceptional cleanliness of salon area, promoting a hygienic environment.
- Demonstrated patience when dealing with difficult customers leading to conflict resolution.
- Washed and sterilised brushes and combs after use for hygiene purposes.
Education
Level 3 Distinction - Beauty
Beauty Therapy
Bedford, Bedfordshire 06-2025
Level 2 Dinstiction - Beauty Therapy
Bedford College
Bedford , Bedfordshire 06-2024
Level 2 - Hairdressing
Bedford College
Bedford , Bedfordshire 06-2023
GCSEs - English,Maths,History,Dance,Drama,Science,RE
Lincroft Academy
Bedford , Bedfordshire 06-2022
Skills
- VIP & celebrity guest handling
- Discretion & confidentiality
- Executive-level customer support
- Front-of-house & arrival experience
- Schedule coordination & last-minute changes
- Calm problem-solving under pressure
- Professional communication
- Health, safety & compliance awareness
- Appointment scheduling
- Treatment recommendations
- Health and wellness passionate
- Client consultation
- Relaxing massage techniques
- Conflict resolution
- Client confidentiality
- Exceptional hygiene standards
- Telephone skills
- Cash handling
- MS office proficiency
- Good judgement
- Open and clear communicator
- Stock control
- Computer literacy
Certification
- Diploma Level 3 in Beauty Therapy Distinction
- Diploma Level 2 in Beauty Therapy Distinction
- Diploma Level 2 in Hairdressing
Timeline
Reservations /Receptionist
Odyssey Health & Leisure & Spa
04.2026 - Current
Spa Beauty Therapist/Receptionist
Centre Parcs Woburn Forset
01.2025 - 04.2026
Waitress
Center Parcs Woburn Forest
09.2023 - 01.2025
Part Time Bartender
Bedford Blues Rugby
11.2022 - 02.2024
Part Time Hair Salon assistant
Barnets Hair Salon
11.2022 - 06.2023
Level 3 Distinction - Beauty
Beauty Therapy
Level 2 Dinstiction - Beauty Therapy
Bedford College
Level 2 - Hairdressing
Bedford College
GCSEs - English,Maths,History,Dance,Drama,Science,RE
Lincroft Academy