Sarah Ifijeh
Warrington
Summary
A highly skilled and motivated professional with dual master’s degrees in Digital Business and Business Administration. Currently serving as an Income Advisor at United Utilities, I possess extensive experience in customer engagement, process improvement, and stakeholder collaboration.
With strong organisational, analytical, and communication skills, I am adept at managing high-volume tasks and providing strategic support. My expertise in delivering tailored solutions, combined with a keen understanding of recruitment practices, positions me to excel as a Resourcing Administrator. I am committed to enhancing recruitment processes, ensuring compliance, and delivering a seamless candidate experience, contributing to United Utilities’ mission of operational excellence and sustainability.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Income Advisor
United Utilities
Warrington, Cheshire
07.2024 - Current
- Delivered exceptional customer service while maintaining a 90% first-call resolution rate, effectively addressing complex customer queries and ensuring a positive experience.
- Worked across 5 integrated systems (including CRM, billing platforms, and debt recovery systems) to resolve complex customer queries and ensure seamless account management.
- Actively participated in team meetings and feedback sessions, offering suggestions for operational improvements that align with United Utilities’ broader mission of enhancing customer service and operational efficiency.
- Gained in-depth knowledge of DataShare, Court and DWP schemes, enabling customers to access government benefits, and increasing financial assistance uptake by 30% through proactive guidance.
- Collaborated with cross-functional teams, including billing, finance, and customer support departments, to streamline debt recovery processes and reduce overall call resolution times by 15%.
- Managed multiple inquiries daily, demonstrating strong organizational skills and attention to detail while adhering to company policies and legislative guidelines.
- Gained in-depth knowledge of various support programs and systems, enhancing the ability to provide tailored solutions for customers in need.
Social media management (Voluntary)
Sultan Asset Management
London, City of London
09.2023 - 06.2024
- Developed and executed comprehensive content strategies across various social media platforms (Facebook, Instagram, LinkedIn), enhancing brand visibility and engagement by 25%.
- Created compelling and professional content, including posts and articles, that aligned with organizational goals and resonated with target audiences, improving overall communication effectiveness.
- Analyzed social media metrics and performance data to refine strategies and inform decision-making, leading to a 30% increase in campaign effectiveness and engagement rates.
- Collaborated with cross-functional teams to launch targeted marketing initiatives, contributing to a 20% increase in leads generated through social media channels.
- Implemented feedback mechanisms through social media interactions, enhancing customer engagement and improving response rates by 35%.
- Conducted market research to identify trends and competitor strategies, providing actionable insights that informed content creation and strategic adjustments.
- Engaged with various stakeholders to promote community initiatives, resulting in increased brand awareness and a positive reputation in the local market.
- Prepared detailed reports on social media performance and campaign outcomes for senior management, ensuring alignment with organizational objectives and driving continuous improvement.
Student mentor
University of Salford
Salford, Manchester
06.2023 - 07.2023
- Facilitated workshops and one-on-one mentoring sessions focused on skill development, including effective communication, time management, and career planning, enhancing mentee confidence and competencies.
- Collaborated with faculty to address student concerns and improve the overall educational experience, contributing to a 10% increase in student satisfaction ratings within the program.
- Designed and delivered engaging content for networking events and career workshops, featuring industry professionals, which helped 25% of mentees secure internships and job placements.
- Maintained regular communication with mentees, providing ongoing support and guidance, fostering a positive learning environment that encouraged retention and academic success.
- Utilized data to track mentee progress and outcomes, presenting findings to faculty to highlight areas for improvement and resource allocation, ensuring effective support strategies.
Business administrator
Galman Nigeria Limited
Ogun State, Nigeria
08.2019 - 10.2022
- Streamlined daily administrative operations, improving overall efficiency by 20% and reducing turnaround times for client requests through the development of effective processes and systems.
- Collaborated with cross-functional teams to coordinate project schedules and resource allocation, achieving a 95% on-time completion rate for services and enhancing project execution.
- Assisted in preparing comprehensive reports and presentations for senior management, providing actionable insights on operational performance to support strategic decision-making.
- Implemented customer feedback mechanisms that drove a 30% increase in client satisfaction, ensuring compliance with company policies and fostering positive stakeholder relationships
- Conducted market research and analysis to inform business strategy, leading to the identification of new client segments and a 25% increase in client acquisition.
- Collaborated with cross-functional teams to enhance communication and project execution, resulting in improved team collaboration and project outcomes.
- Prepared and presented reports to senior management, offering insights on operational performance and recommending improvements that aligned with business goals.
- Implemented customer feedback mechanisms to gather insights, driving a 30% increase in client satisfaction through responsive service and support.
Education
Master of Science - Digital Business
University of Salford
Salford, SLF 01.2024 - 04.2024
Master of Science - Business Adminstration
National Open University of Nigeria
08.2019 - 03.2022
Skills
- Stakeholder Engagement: Proven ability to build and maintain strong working relationships with internal teams, managers, and external partners, ensuring alignment on business objectives and policy adherence
- Effective Communication: Exceptional verbal and written communication skills, experienced in producing professional content, including reports, presentations, and other materials, tailored to different audiences
- Content Creation: Skilled in developing clear, compelling, and engaging content, including job adverts, guides, and documentation, ensuring alignment with company values and objectives
- Digital Tools & Web-Based Services: Proficient in using various web-based tools, including customer management systems, data platforms, and digital services, to streamline processes and improve efficiency
- Data Analysis & Process Improvement: Strong analytical skills, with experience in using data and metrics to evaluate processes, suggest improvements, and enhance service delivery, reducing inefficiencies
- SAP System Proficiency: Experienced in utilizing SAP and other integrated systems for tracking, reporting, and managing tasks efficiently, ensuring accuracy and compliance with company guidelines
- Problem-Solving & Decision-Making: Adept at analyzing complex situations and developing practical solutions, ensuring issues are resolved in a timely and effective manner
- Collaboration & Influence: Demonstrated ability to work with and influence managers at all levels, ensuring processes are compliant with organizational and legislative guidelines while fostering a collaborative work environment
- Adaptability & Flexibility: Quick to adjust to shifting priorities and dynamic work environments, consistently maintaining high performance standards while handling multiple projects simultaneously
Timeline
Income Advisor
United Utilities
07.2024 - Current
Master of Science - Digital Business
University of Salford
01.2024 - 04.2024
Social media management (Voluntary)
Sultan Asset Management
09.2023 - 06.2024
Student mentor
University of Salford
06.2023 - 07.2023
Business administrator
Galman Nigeria Limited
08.2019 - 10.2022
Master of Science - Business Adminstration
National Open University of Nigeria
08.2019 - 03.2022
Similar Profiles
Robert BolinRobert Bolin
Groundman at United UtilitiesGroundman at United Utilities
Nicolas ViderNicolas Vider
Customer Service Advisor at United UtilitiesCustomer Service Advisor at United Utilities
Donna CloughDonna Clough
Regional Response Coordinator – Tankers and Alternative Water Supply at United UtilitiesRegional Response Coordinator – Tankers and Alternative Water Supply at United Utilities
Wiktoria StrzalkowskaWiktoria Strzalkowska
Terminal Operations Associate Manager (First Line Leader Apprentice) at Manchester AirportTerminal Operations Associate Manager (First Line Leader Apprentice) at Manchester Airport
Dylan KarschDylan Karsch
Business Development Consultant Manager at Burke Motor GroupBusiness Development Consultant Manager at Burke Motor Group