Sarah Elizabeth Henshaw

I have worked for McDonald's for the last 8 years. During this time, I have progressed from Customer Care to Customer Experience Leader and now to Customer Experience Manager.

In my current role, I oversee the smooth running of the dining area, ensuring every customer receives a positive and memorable experience. I handle customer queries and complaints with patience and empathy, and I take pride in creating an environment where guests feel valued. I also coordinate the restaurant cleanliness, allocated deep-cleaning duties, and support staff training, development, and coaching.

As a trusted senior team member, I am regularly asked by the Store Manager and Franchise Owner to represent the restaurant at in-store charity CEDA events. I have also completed a range of courses and online training to strengthen my knowledge of customer experience and service excellence.

I am particularly proud of being voted employee of the month twice and employee of the quarter, as well as the positive feedback I consistently receive from customers. These achievements reflect my commitment to building strong relationships and delivering high-quality service - skills I believe translate well into business development.

Whilst my children were young my career fitted around them.

I worked as a Domestic Cleaner - Christ College, Brecon, Wales Mealtime Assistant - Curledge Street Academy - Paignton, Devon Midday Supervisor - Priory Church in Wales, Brecon, Wales

• Ensured cleanliness of middle floor dormitories and study rooms.
• Report faults / maintenance issues both written and verbal
• Liaise with students and house parents and other staff
• Laundry - log all items of clothing to be sent to dry cleaners / allocate in pigeonholes
• Supervising all children in the playground / hall
• Reporting incidents / accidents
• Enforce rules
• Help children
• Conducted regular inspections of cleaning areas to ensure adherence to hygiene and safety standards.

• Assisted with opening office and managing key holder responsibilities.
• Produced property details for clients.
• Coordinated scheduling and meetings for branch and area management teams.
• Supported communication between clients and management to facilitate smooth operations.
• Maintained accurate records and documentation for property sales.
• Interacted with customers in person, via telephone, and through email.
• Input weekly and monthly figures into Excel for local branches.
• Completed daily logs for head office, detailing all daily events

• Allocate Cash on IBN computer system
• Obtaining payments from customers via streamline credit card machine
• Managed day-to-day office operations to ensure efficient workflow and productivity.
• Processed incoming and outgoing correspondence to maintain effective communication channels.
• Maintained accurate records and documentation for administrative and compliance purposes.
• Covering the reception switchboard / transferring calls for both Porsche / Saab sales executives.

• Posting cash within the purchase ledger
• Banking cash and cheque
• Registering cars on the Kerridge computer system
• Covering the switchboard in the absence of the receptionist
• preparing all administration for the department